Customer ReviewsforMicro Center Computers & Electronics

i visited micocenter on 10/28 to have my phone screen repaired. I arrived when the store opened at 10 am. After waiting in line for 30 minutes, I was told that there was not a technician in who could service my device. I then spoke with the manager who was very rude and dismissive and told to visit another apple retailer to perform my service. This information should have been stated as soon as the store opened, to keep customers from unnecessarily waiting that have driven from another side of town as I have. This has caused me a major inconvenience. I will never patronize this business as it has zero regards for good customer service.

Hi ******, Thank you for reaching out to share your recent experience with us. We apologize sincerely for the inconvenience and frustration this visit has caused you. It is never our intention to inconvenience our valued customers, and we regret that there was a lack of clarity about technician availability, especially after your travel and wait time.We appreciate your feedback, as it helps us identify areas where we can improve our customer service. Please know we are actively working to ensure that all our customers are informed promptly about any service limitations to avoid similar situations in the future.We truly apologize for the experience and hope that, should you choose to visit us again in the future, we can provide the positive experience you deserve.Thanks, Micro Center Customer Relations

MC didnt carry specific part I needed but salesperson gave me info that allowed me to find the part on amazon.He was very helpful and coutreous.

Thank you for sharing your feedback! While were sorry we didnt have the part you needed, were glad to hear our salesperson was able to assist you and provide helpful information. We strive to offer the best service possible, and its great to know we could help you find what you were looking for. We hope to see you again soon!Micro Center Customer Relations

I was charged $150 for a 1TB external drive that the repair team used to backup my data. They said I could not return it because they charged for labor. However, on the receipt, it shows $0 for labor.

Hi *******,Thank you for sharing your feedback. Im sorry to hear that there was some confusion regarding the charges for the data backup service.The $150 you were charged is a bundled price, which includes both the data backup service and the 1TB external storage device. To clarify, our data backup service is $99.99 if you provide your own storage device. The additional $50 in your case covers the cost of the external drive we provided.If you would like to return the storage device, we are happy to refund the $50 associated with it. Please reach out to our service department, and well be glad to assist you further.Thank you for bringing this to our attention, and we appreciate your business.Best regards,Micro Center Customer Relations

I bought several items at the Houston store, The 1,050 dollar computer had issues with the sound, which never worked. Took it in for repairs to no avail. So they replaced the computer I bought with a lesser one which never powered up. I took it back and they tried to give me a lesser computer which I refused but the problem came when I asked for a refund which they gave me for the computer but not the warranty and the anti virus I also purchased. So that was 300.oo dollars I lost. So if I returned the computer then I had no need for the warranty nor the anti-virus.

Hello Jerald, Thank you for the opportunity.to review this. We want to invite you into the store to speak with the store manager and they will get your concerns addressed.

I recently had an incredibly frustrating experience with Microcenter that I feel compelled to share. On May 20, 2024, I tried to purchase a TV mount (SKU: 272898) priced at $149.99 from their website. As a resident of Anchorage, Alaska, I’m used to dealing with tricky shipping situations. I selected the least expensive shipping option, which was listed as 7+ days for $65. But then, as I proceeded to finalize my order, the shipping cost suddenly skyrocketed to an outrageous $10,065! Alarmed, I attempted to use their chat feature, which only led me to a confusing page filled with irrelevant JPEG images, making me question the legitimacy of their website. Fearing fraud, I immediately contacted my credit card company to freeze my account. Hours later, I received an order confirmation email that still showed the $65 shipping fee, but the company refused to ship to my address. When I called their customer service, representatives *** and his supervisor ***** confirmed that this astronomical shipping charge is a deliberate tactic to deter customers from outside the contiguous United States. This practice is not only misleading but also feels incredibly dishonest. Displaying a reasonable shipping fee initially and then changing it to a prohibitive amount during checkout is a blatant bait-and-switch tactic. It’s disappointing to see a company resort to such unfair practices, especially when it involves potential customers from different regions. I strongly urge Microcenter to reconsider their shipping policies and be transparent with their customers. Such deceptive practices can significantly harm customer trust and satisfaction. Until then, I would recommend looking elsewhere for your electronics needs. ***** **** Anchorage, Alaska

Hi Mr. Reed, Thank you speaking with us. We understand your frustration and appreciate you bringing this to our attention. We are currently looking into this and hope to have a fix soon. Once again, we apologize for any inconvenience this may have caused and appreciate your understanding and patience. Thank you again, Micro Center Customer Relations

Bought a what's supposed to be a new CPU from Micro Center store in Indianapolis, IN. I went home to find out the CPU I bought was 14900K instead of 14900KS. The CPU box indicated KS, but what's inside was a used 14900K instead. I went back to the store and they denied fixing the issue, accusing me of lying and asked me to leave the store. I'm out of $700 and with a lower grade used CPU instead. Never again! They might truly have better prices, but when you need to count on Micro Center, it is not stand behind its sale.

Mr. Wiley reached out to us via social media. We have informed him that the unit was sold as new in a sealed package. We declined the return due to the serial number not matching that on the box that was sealed at the time of sale.

I have recently had a bizarre, hurtful experience with this store-which I used to love. My PC which I bought from there a few years ago now has a broken keyboard. I took it in for repair, but with all the possible charges, especially if there were a damaged MB involved, I opted for a new PC. However, they had nothing in stock to serve my needs, at that time. I got the name of a sales rep who seemed very nice, but she didn't contact me re: a machine I could work with. Subsequently, my screen went blank a few times, so I bought a PC off Amazon... but this too was defective, so I returned it. I searched Micro Center online, then, and found three possible. PC choices, but one didn't list the OS or if there was a backlit keyboard, so I asked the questions about this, online Meanwhile, I contacted the original sales associate via email, and explained all this, saying that I really had my eye on one of them, but I didn't know the answer to these questions, and could she reply and hold one for me? Well, not only did I never receive a reply- either from her or from the online question, but they removed all three PCs from my shopping cart and sold them to someone else, I imagine. They are no longer available. I never received any notification about this, and they couldn't have been in my cart more than a day and a half. As for the sales associate, I don't know if I ought to post her name on here, or just wish her good riddance! I realize now their policy is all about money --not people, but I am angry that within the last three days, no one bothered to answer my questions, or tell me that they were going to remove the PCs from my cart and sell them-- though as I already stated, they were hardly in there for very long. Generally, I've just been ignored, and I'm so sick of using a virtual keyboard ! Guess I'll have to find a new PC elsewhere at a reputable store that cares about its customers.

Our local store has reached out to this customer.

I asked one of my employees to vist Micro Center in Paterson, NJ, for service on a laptop. Upon entering the store they were instructed that they needed to make an appointment. They were unable to make an appointment becuase Micro Center would not accept our landline number for our business. Yes, they were willing to help but they demanded a Cell Phone number. I am not giving out the cell phone number for my business unless a DNA is signed. I do not know if Micro Center has a booth at the CES show but I will looked for them in 2025 and have a nice talk with their CEO.

I wanted to provide a quick update regarding the recent issue reported at our Paterson Micro Center location. We have taken immediate action to address the concern raised by this complaint and are actively working to resolve the matter. We have reached out directly to the customer using the provided email to extend our sincerest apologies and offer assistance in rectifying the situation. We are committed to ensuring that the customer receives the necessary support and that their experience is brought to a satisfactory conclusion. We greatly appreciate your attention to this matter and want to assure you that we are taking proactive steps to uphold the standards of service and integrity that we strive for at Micro Center.