Business ProfileforMicro Center Computers & Electronics

Hello, I am escalating an issue regarding a warranty on a bundle deal I purchased from Micro Center, which has not been honored as expected. Two years ago, I bought a bundle where I paid for a CPU and received a free motherboard. At the time, I was offered and purchased a two-year warranty on the motherboard to cover any issues. This warranty expires November 2, 2024. Recently, I noticed performance issues with the motherboard, suggesting it may have been faulty from the start. On October 26, 2024, I visited the ********, **, Micro Center. I spoke first with a Knowledge Bar representative and then with a manager, *******. Despite my warranty coverage, I was told nothing could be done because the motherboard was provided free with the bundle, and no replacement model was available. I was neither offered an equivalent replacement nor store credit. I was told that ******* would reach out to the manufacturer and follow up with me by Monday, but it is now Wednesday, and I have not received any update. Since I purchased the warranty specifically for this motherboard, it is unacceptable that Micro Center will not fulfill it. The purpose of a warranty is to provide protection against product issues, irrespective of the original purchase cost. I am requesting that Micro Center honor the warranty by providing a comparable replacement motherboard or store credit of equal value. I believe this is a reasonable request given that the warranty was sold with the expectation of protection against these issues. Thank you for your attention to this matter. I look forward to a prompt response and a resolution that reflects Micro Center’s commitment to customer satisfaction and honoring warranties. Thank you, *******