Business ProfileforHorror Merch
At-a-glance
Related Categories
Overview
This BBB business profile pertains to Shadow Graphics and Horror Merch.
Shadow Graphics - merch : clothing / stickers / buttons / accessories / promotional material / etc.
Shadow Graphics - web : graphics / hosting / coding / stores / retail / shops / website solutions
Horror Merch - Horror Clothing, Figures, Collectibles, Masks, Music, and more
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- PO Box 666, Hilliard, OH 43026-0666
- BBB File Opened:
- 5/14/2019
- Years in Business:
- 19
- Business Started:
- 10/20/2005
- Alternate Business Name
- Horrormerch.com
- Hororrmerch
- Horror Merch and Shadow Graphics
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Mr. Eric A. Fritz, Manager
- Mr. James Bates, Owner
- Contact Information
Principal
- Mr. Eric A. Fritz, Manager
- Mr. James Bates, Owner
Customer Contact
- Mr. James Bates, Owner
Customer Complaints
115 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
56 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Chris H
1 star11/12/2024
Horror Merch Response
11/13/2024
You even said the day after purchase that you would be disputing the charges, all due to buyers remorse before items even shipped that were already in print production
Also pretty sure that ****** would not give you a $800+ credit after you were refunded for the items that were still in production once your dispute was found in our favor due to buyers remorse.
Also you tried to place 9 more orders with us yesterday - we had immediately cancelled them due to your social media and dispute history.
The shirts have already been returned to you, cat hair and all that had sent to us trying to get a refund for items that were printed properly and by the same print shops you received items from before.
If you have further issues, contact ****** as they found in our favor that buyers remorse is not something covered by us - or them.
As we do not cover, and as ****** does not cover buyer remorse, you might want to see what you purchase before threatening refunds and posting negative reviews for incorrect customer purchasing.
Horror Merch Response
11/13/2024
As the customer is now modifying other reviews to saw items were not sent etc....
tracking and refund info is below as we are not spending any further time on this customers interactions as items have been returned and remaining items (that were still under 30 days from the original purchase) were not yet delivered.
if the customer has any further issues or questions they can contact ****** as they have already closed the case in our favor for the items that were not mispirinted and the customer said they would file a dispute within 24 hours from purchase as a buyers remorse purchase.
You ordered 38 shirts. 31 shirts were sent to you and delivered with the tracking numbers below - so yes you did receive items.
You also violated our terms and conditions that you agreed to the next day saying you were going to file a dispute because you couldn't make a shirt change or cancellation.
Customer Agreed to the Terms and Conditions on
Thu Sep 05 2024 12:44:15 GMT-0400 (Eastern Daylight Time)
**************************************************************************************
Your item was delivered at the front door or porch at 10:46 am on September 17, 2024 in *********, ** 08540.
**************************************************************************************
Your item was delivered at the front door or porch at 1:33 pm on September 26, 2024 in *********, *********
You state in this review that you did not receive any items, however your ****** case States:
"buyer reported that they weren't satisfied with the item or service they received"
So again, you received ************************************* process under 30 days from purchase at the time of your dispute
****** required you to send the shirts back.
The shirts you returned to ** were worn, missing the original logo stickers, missing the hang tags for the Universal Monsters items and had pet hair all over them.
****** does not support buyers remorse so as the case was found in our favor the shirts were sent back to you in the same pet hair pile that you had sent them to us once we took photos of each item to make sure it matches what is shown on the site.
Once this was found back in our favor you were also directly refunded for the remaining items that were not yet shipped to you minus the ****** dispute fee and reshipping fee and the cost to send the shirts back to you.
Oct 18, 2024Refund to Evolution BeatsDetails-$157.50 USD$0.00 USD-$157.50 USD
Case status:Closed
The case was closed in [the sellers] favor.
Oct 22, 2024
This case was closed
This kind of interaction from you is exactly why we have blocked your ****** account from interacting with us and we have also banned you from our website from purchasing from us in the future after trying to flood us with 9 purchases that were instantly voided yesterday.
Which is why you're posting today instead of 3 weeks ago because we've blocked your access from attempting this again.
Due to your continual posting, editing replies and also distorting that items were delivered, ****** found this in our favor and your items were returned, we will not have any further updates and will just wait for this review to get tossed for posting false information
You've received the shirts, you've received the refund. You're no longer taking up our time because you are trying to give us a black eye for fraudulent customer interactions for purchases we've filled.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.