Customer ReviewsforBuckeye RV

Bought a 2021 ******* River Flagstaff the vent cover leaked took it in for repair called within an hour of dropping the travel trailer off to say it was fixed, The paperwork indicated b trouble found stating it was a condensation problem. This problem appeared every time we had a rain storm took it back a second time and was told the same thing. Finally since the *** warranty was nearing expiration took it to Camping World they found pin hole leaks around the vent fix them along with other potential leaks got it covered by *** warranty. I now use them for all my ********** for the sales and finance it was the strangest I had ever been through salesperson keep telling us his personal history which included domestic and law enforcement problems, etc. I got the same assurance from finance about early pay off even though we are still paying on contract for now. I don't recommend anyone buying from them and wish I went to Camping World again like we did for our first trailer. The main reason I went to them was because they were about 45 miles closer which was a mistake on my part.

Bought the camper a year ago and they have had the camper for 6 months. The jacks have not worked from day 1 and is now just a guessing game. 2 damaged closet cabinets put in and left that way. Bed was not fastened down, told it was fixed and was not. Awning had holes, when they replaced it, it was replaced with wrinkles and they left it that way. Had them winterize it and well that was not done properly, kitchen sink faucet busted, the shower head busted and a drain pipe busted. All we got from them was we will fix it. How about give me my money back. We bought a camper to use and are not able to. Should not have these issues with a brand new camper. We did not buy used or a demo! Only giving a star because I have to!

Sales team is great. Service tech seems to be very knowledgeable.

Shady Financing! On September 18, 2022, we purchased a Keystone 5th wheel from Buckeye RV for $43,289. We wanted to pay cash but was coerced into financing it for a better sale price. We were told there would be no pre-payment penalty. I was presented a document that said Payment Authorization Form, which I thought was a down payment document that dealt with credit card fraudulent transactions. I never was given a copy of this document. We ultimately financed $32,983 with **** of America (BOA). *********************** was our financial officer with Buckeye. I immediately paid 3 $9000 payments to BOA to get the finance charges down on the balance. I had surgery in November and felt I needed to rid us of monthly payments and contacted BOA in April to assure there were no pre-payment penalties as it stated on our contract, and I paid the camper off and received the title from BOA. In early June, my wife noticed a $3000 charge on out **** from Buckeye RV. I immediately contacted them to advise them of fraud that someone apparently used my credit card. *********************** advised me; it was a loan pre-payment penalty by Buckeye RV. I tried to discuss it with him, and he wound up saying he would settle for $1400. I told him there was no document in my financial papers and he said that document wasnt included because my credit card # was on it!! He emailed the document to me, and I called him back to discuss and he wouldnt take my calls. I emailed him and got a notice my email was blocked. I disputed the charge to *********** and it is currently under investigation. I finally got hold of **** on June 14, after getting a threatening letter from Buckeyes lawyer want-to-be to cease and desist after I posted a truthful negative review. **** advised the $3000 was a kickback to Buckeye from the lender that I have to pay. HOW IS THAT LEGAL?

Buckeye RV has had my 2018 Venom for just shy of 9 months and they never fixed anything, nothing, zip, zero**** Failed to return calls and the general attitude was despicable, unprofessional, and most of all DISHONEST! If you do not wish to add a nightmare to your life, NEVER DO ANY SORT OF BUSINESS with this company.

They will not fix issues on a New Camper. Battery, Awning issues from day 1, Large water leak from kitchen Fauset, Broken Bathroom Sink, Weak Frame, Flooring Moving, Mattress broken down with wet spot on mattress and OSB along with mold ,Shower leaking for the 2nd time, LED Lights not working. Been told by their service department to contact forest river. I purchased this camper NEW around $75 K we should not have all these issues nor should we be the ones calling the manufacture. I have to give a Star would not give any At the moment would not recommend this company to anyone. *********************** Wash C.H.

These are the most dishonest double talking ridiculous people I have ever dealt with. Had our camper for 10 weeks 3 of which where holidays and did not do one thing including not winterizing it when we were told they did in the coldest months of the season flat out lied to us. Then told us after we called several times just trying to figure out what was going on with no return calls got told we where rude and needed to pick up our camper. This place has the worst service department with some of the rudest people I have ever dealt with. We finally took it to a honest dealer and was told by them it had not been winterized and luckily after doing a pressure test no damage was done on the lines and only took 2 weeks to repair everything. places like this should be shut down for ripping people off.