Business ProfileforBuckeye RV

4-30-24-We dropped new Heartland Bighorn off for warranty work, the appointment was made in 1-24. We told them the Black tank seal was not sealing and could not be sealed. The cable on the TVs did not work correctly and asked to have a few other things looked at. I then notified them that there was a recall a few weeks later. I called in the beginning of June asked about the progress, stated they had looked at the door, hard to shut and determined that was normal and looked at the shower that we thought was leaning and far from the wall they had caulked the shower enclosure. They said they had ordered the parts for the black seal and submitted the claim seal the cable to be replaced. I called back a couple weeks later and they told me Heartland Warranty website was down for a week or so and so it had just been submitted. Called back the first week of July they told me the parts were on the way and could be another week or so. Called back July 11 told all the parts were there and they would start on it the next day at the latest the 15th. I told them I have trip planned and latest to pick-up would-be the 7-26. ****** the service manager told me it would be completed by the 24 latest the 25. Called the 25 to confirm pick up on the 26th was told the camper had not even been started and that they would not be able to get it completed on the 26th because they had new shipment of campers coming in. ***** told me she would call me back on the 25th to let me know if they could get the work completed on Monday the 29th. Waited till 4:45 heard nothing, so called back, no answer. Finally called back ***** said she was waiting for ****** to let her know if he could complete the work on Monday and he told her he could complete the recall work and the black tank valve but not the TV issue. I called Heartland today they told me no parts even ordered till June *****th, no claims exist. Picked up camper not fixed to take somewhere else. Terrible service. 3 months.