ComplaintsforThe Davey Tree Expert Company

• Initial Complaint

  02/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I met with ********************* in January 2023 to get a care plan estimate for my 23 newly planted evergreen trees. We decided on a plan of care, starting with an early spring treatment of Liquid Humate. On May 23, I sent an email to Mr. ***** asking about the status of my Humate treatment. He said a tech would be in touch. No one ever contacted me or performed any treatments. On 6/20/2023 I sent an email to Mr. ***** asking about the status of my treatment. He told me that they had not been able to come out earlier in the season due to "restricted applications for diseases that must be applied in the earlier parts of the spring." Due to my experience with Davey Tree several years ago when they did not provide any service to me due to their busy schedule, I told Mr. ***** to cancel my contract. I have ADT cameras located around my home and I saw a Davey Tree truck pull into my driveway on 6/20/2023. The driver exited his vehicle and walked away, not opening any doors or taking any equipment with him. Seven minutes later he returned to his vehicle (after walking toward my front door) and drove away. I never received any invoices for any treatments. ********************* called me sometime in January **** and asked me about payment for services, and that Headquarters was on his back about it. I told him I never received anything from Davey, and I also told him about the video. I received a collection letter from Davey one week ago. Davey Tree needs to read my email communication with Mr. *****. The largest evergreen tree (out of the 23 newly planted trees) died. I specifically had asked for a treatment plan for that tree.

  

  Business response

  02/22/2024

  I just sent *************** an email stating that after looking into the situation of their service last year, I learned that they had canceled their treatment so we should have not went to their property to treat their trees. I told her that the invoice would be canceled and she would receive no further communications about it.
  Thank you,
  ****
  
  ********************* | District Manager
  The Davey Tree Expert Company
  ISA Certified Arborist OH-0451A
  O: **************

  Customer response

  02/26/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In July 2023 I hired Davey tree to diagnose and treat a white pine. It was diagnosed by *** as having aphids and I was sold a topical spray treatment and a root fertilizer, as well as branch trimming. When the tech arrived to treat, he said I also needed to address root girdling, which I also agreed to. The tree was quickly dying, and I was having a frustrating time communicating with Davey Tree, but finally cancelled the root girdling treatment, as it was clearly too far gone. To this day, the communication issues continue. It is very unprofessional. Anyway the tree was 100% dead a short time later (please see my attached letter for details). After withholding payment I finally received a call from Davey Tree and a manager came to visit (****** ********) who advised me that *** and the tech had mis-diagnosed the tree and it should never have been treated because it could not be saved. He advised me that they would cut down the tree and grind the stump at no additional charge. I agreed, and paid the bill. When they cut down the tree, the LEFT THE STUMP TO BE GROUND OUT at a later date, either in the Fall or Spring, when we would plant a new tree to replace it. I was told I would be contacted in the Fall to pick a new tree, but heard nothing. I then received a proposed invoice for Spring services, which incredibly, included spraying the tree that they cut down! I advised I do NOT want the spray services and that I no longer want to plant a replacement tree. I only want them to FINISH THE JOB AND GRIND THE STUMP OF THE TREE THEY TOOK DOWN 6 MONTHS AGO and for which I have ALREADY PAID. It has been extremely frustrating dealing with this company. I have withheld posting about my experience and filing any kind of complaint, but I have no choice at this point.

  

  Business response

  02/14/2024

  The tree removal was done at gratis, as well as the grinding, due to the tree continue to decline.

  Stump was ground today, I will follow up with client to make sure she is satisfied.
  
  
  **** ********

  Customer response

  02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in refe***ce to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  THIS COMPANY DOES SERVICE YOU DO NOT ASK FOR. Davey in ****** was contacted to determine why my pine trees were experiencing dead branches. It was determined that one tree had severe pine needle scale, and the other very little. I asked to have both large trees treated. I completed an agreement, which authorized two treatments. Davey ****** came out with treatment 1. Shortly after, treatment two. After reading what service was performed, I see it is a treatment I did not want! I called and was told I still needed one more treatment. The third treatment, a winter oil, was the treatment I felt would “cure” my trees. After the second treatment, I contacted corporate office to complain that the ****** office did a service I did not ask for. Corporate sent me an email, along with the ****** office, to contact me before they come to my house again. They did not. I received another treatment without any notice. I will end up spending over $200 on a treatment I did not want. Be cautious if you use the ****** Davey company.

  Customer response

  12/18/2023

  I have received a phone call from the ****** office and they have provided me with an account credit dated 12/8/23.

  

  Business response

  12/21/2023

  Client met with **.  She agreed to the Arbor Green two-step process then the fall dormant oil.  I'm not sure what happened in between that conversation and service.  She called in and said she did not agree to the service.  We cancelled the outstanding invoice.  Jr called and let her know that she would not owe that invoice.

   

  Thanks

• Initial Complaint

  10/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company auto-enrolled me in a program I did not agree to, and subsequently came onto my property and treated a tree without my permission. They are now trying to charge me for this service I did not request.

  

  Business response

  10/25/2023

  Hello,
  
  
  Davey Tree, striving to provide the highest level of customer ********************** to our clients, offer two levels of tree care fertilization programs. The first level of service is called the Evergreen program; this program is for clients who are busy and wish to have their trees taken care of with only a notification of their future service date. The second level of service is called the Never-green program; this program is for clients to would like to have their trees taken care of , but would like to speak to a Davey Tree representative to confirm approval prior to any services provided. In this situation, the Davey Arborist Arborist, failed to correctly enter the client into the correct Never-green program. Davey Tree has a long history of guaranteeing their work quality and would never charge anyone for services not approved; In this case the work order was canceled and the client is not be asked to pay for services provided.

   

   

  *********************
  ****/District Manager
  Davey Tree Expert Company ******************
  I.S.A.Certified Arborist **-3266A

• Initial Complaint

  09/25/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Issued check for services not yet performed by Davey Tree Company over 2 months ago and check was cashed before any work was performed. I keep reaching out to company without a response as to when they would schedule the work. They originally committed to scheduling withing 2 weeks but that date has long past. I just want the $1050 I paid for work that was not performed. When I inquired about why check was cashed without work being performed yet my question was ignored.

  

  Business response

  10/12/2023

  His refund is in process and the sales rep communicated that to him on Friday of last week.  I would expect the refund to be back to him shortly.
  
  ***** ********* | District Manager
  *** Certified Arborist® ** *****
  The Davey Tree Expert Company | **** ***** ******
  ** * *** ******* **** **** ****** ** *****
  ** ************ **** **** * ** ************
  

  Customer response

  10/23/2023

  I have received the check last week this can be closed now.

  ***

• Initial Complaint

  09/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 1, 2023 Davey Tree trimmed the tree in our front yard to get the branches out of the electrical wires. I know that this needs to be done, but the problem is that they left 2 branches below the lines and took all other branches all the way to the top of the tree. This has left the tree very top heavy toward our house and we don't feel it is safe now. They also busted up my garden, and took a garden ornament that was important to me. I called the company on September 1st and filed a complaint. No one called me back, so I called again on September 5th and was told by the ******************** that that wasn't right and she was going to call the Supervisor on that job and have him call me back. I'm still waiting! If we have a bad storm and the tree falls on my house, who is responsible? We don't feel that we have any recourse but to have the tree taken out. If they would at least call me back to discuss the matter, I would appreciate it.

  

  Business response

  10/19/2023

   

  We spoke with the homeowner and this complaint is resolved. 
  
  Thank you, 
  *********************;| Production Manager Utility Services
  The Davey Tree Expert Company | ****************************************************

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were having difficulty with a string of hedges we had installed in the backyard. We looked to seek professional help and came across Davey tree company. ******* ******* came out and identified the issue as a type of fungus causing the deteriorating plants. He offered us a service to remedy and we scheduled. Time goes by and it is still having issues. We contact him again. He said now it’s a different type of fungus. He stated “it’s like a antibiotic, sometimes you need to try another to see if it works”. Odd but we complied. Time guys by and now we have lost 12 of our podocarpus hedges. We spent numerous weeks calling and emailing ******* to no avail. I called the central office and left multiple messages with their customer service and never heard back. This went on for months. The treatment provided did not remedy our issue and only made it worst. The horrific part is the service rep went missing and never got back. I finally looked up the ceo and cc’d him on the email. ******* finally replied and stated our plants are dying because of a lack of water. Funny… he stated this without coming back out and we water on a proper schedule. He changed his reasoning for the issues and continue to deny. Let alone he failed to recognize he abandoned us after taking our initial money and thought it was okay to then send more bills without responding. I then requested his supervisor in which he said would be reaching out to me by the end of the day. It’s now been a month and we received 3 outstanding bill letters and a notice of threat to send to collections. Absolutely the worst service and response from this company and their representatives. No one has taken ownership and or reached out to help find a resolution. I’ll also be filing a complaint with the ISA if they don’t help resolve this.

  

  Business response

  09/11/2023

  Good day,
  
  We are crediting the client.
  
  Thank You.
  
  ******* ******* | CE
  The Davey Tree Expert Co.
  123 Atlantic Dr., Ste 111
  Maitland, FL 32751
  Office: 407.331.8020

• Initial Complaint

  08/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  As you can see on the video, the employee of Davey Tree pushed him self through my gate, causing it to misalign. I reached to their insurance and they agree that he did this but they it could've been already misaligned. I sent a statement from the gate company that the gate was fine a month before, but they are still making excuses and not taking replsponsability and refusing to pay for the repairs. Attached is an estimate of the repairs.

  

  Business response

  09/26/2023

  Is there any additional information you can give us?  The name on the complaint doesn't seem to be a current customer.  We have Utility, Residential, Commercial and DRG offices doing work in that area but cannot locate which office to contact about the complaint.  If they are a customer, can they give us their customer number, address where they were working that day or truck number?

  Sorry for all the questions but want to get this to the correct manager.

   

  Thanks, *****

  Customer response

  09/26/2023

  I am the customer and a Davey Tree employee is the one that unaligned my truck.

  According to them, they are subcontract by **** to evaluate trees.

  This man didn't knock or leave a note for us to call him. He simply pushed him self through my gate, traspassing on private Propane damaging it.

  Attach is a pic of the truck he was driving at the time of the incident,  clearly shows the name aof the company and the truck number. Davey Tree, *****

  

  Business response

  09/29/2023

  I appreciate the customer sending me the additional information and pictures.  I was able to get a general idea on who to send this to so it can be addressed.  I will keep you posted as I receive information back.  Thanks, *****

  

  Business response

  10/03/2023

  
  This case stems from one of our VMI having performed a Routine inspection on the customer's property on 5/18/23. ****** does not live at the property and called Davey on 5/19 after having viewed a *** truck outside of and an employee entering her property the previous day, via her security camera. The case was originally routed to PM ******** ********, who then relayed it to me. I spoke to ****** on 5/19 and she explained that one of our employees had entered through her driveway gate without permission. I informed her I would look into it and visit her property (without entering) to see the situation for myself.
  
  I made arrangements with the VMI in question and went to the property on Monday, 5/22 to see the gate. Upon arrival ****** spoke to us via her security camera and I ensured her we would not enter the property. The VMI apologized for entering the parcel (which did have Notify First and Dog alerts). ****** insisted the gate was now damaged, the posts were offset when formerly they had been flush and that it no longer functioned properly. The employee stated to myself that the gate was like that upon arrival. I scheduled an appointment with ****** via text later that week for a supervisor to conduct a walkthrough and discuss the P2 that had been signed up. That meeting took place on 5/30.
  
  ****** submitted 2 separate PG&E customer cases during this time period due to the gate damage and unauthorized property entrance. I completed one and a supervisor completed the other. ****** reached out to me later in the summer about the lack of resolution with getting her gate paid for and fixed. Since the situation's origin I had been consulting with Jonah and submitted a Form C (attached) for the damage on 7/3. I put ****** in touch with Claims first by phone and then by email on 7/19, at which point ***** took over the case.
  
  Please let me know if any additional information is needed and take care,
  
  ***

   

  Looping in ***** from Claims as she may be able to provide some additional insight.

  We sent this to our insurance company to do an investigation. It looks like they denied her claim. The adjuster interviewed the person that went through the gate and looked at her ring camera footage and there wasn't any real evidence that we damaged her gate. 
  
  She has the right to appeal, but it doesn't show that she did in the file.

  Thanks,

  *****

  Customer response

  10/04/2023

   I am rejecting this response because:
  
  I sent everything the insurance agent requested, including a statement from the gate company that was there a month before the incident,  they testified that the gate was in perfect t condition when they were there.

  The insurance agent only emailed me saying that the company rejected the claim.

  I have a video of a Davey Tree employee pushing my gate several times to go through it. He misaligned it and now Davey Tree is refusing to take responsibility. 

  These shows the character of the company, refusing to acknowledge the misconduct and damage one of their employers did 

  I did not appeal because I never received anything to appeal.

  I want their employee to take responsibility of his actions and I want the company to pay to get my gate fixed.

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in the neighborhood of the ******* ***** **** Association. We are responsible for all repairs to the roadways in our neighborhood. Last year Davey Tree was working for **** trimming trees away from the electrical lines. They set up their rig in the wrong location and broke the drainage pipe that goes under our road that carries off winter storm rain water to ***** *****. I reached out to them multiple times and only heard back from the woman who seems to work intake for email requests. In August I reached out to *** County Services Areas asking if they could help us get reimbursed for the broken drainage pipe. They never replied to my e-mail message. In November we had to get emergency authorization from *** County Services Areas to make the repair before the rain started. The broken pipe if not repaired would have caused flooding to the houses below the broken drainage pipe. The estimate that we received for the repair was for $8,900.00. This estimate is based on the assumption that other repair work would also be completed at the same time, we received that estimate in May 2022. Davey Tree has ignored our communications and have refused to take responsibility for the damages they have caused. It appears our only recourse will be to file a claim in small claims court - costing us further time and money.

  

  Business response

  08/22/2023

  Below is response from Manager.

   

  I have an appointment with **** next Monday at 10am.  
  I follow up with more afterwards.  
  Thanks,
  **** ********* * Operations Manager
  ISA Certified Utility Arborist# *********
  CTSP# ****
  Davey Tree Surgery Co. 

  Customer response

  08/29/2023

  We have been contacted by the business but I would like to keep this case open until they come to a resolution. Or should I file a new case if they do not resolve to our liking?

• Initial Complaint

  08/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On June 29th, Davey Tree experts were working under contract with the Public Service Company of *** ****** trimming our next door neighbor's trees away from the power lines. After finishing their trees, they next completely cut down three small to medium sized trees behind our property that were part of our tree wall to shield our back yard from the four story apartment complex across the street behind our house. These trees were not in the power lines and they did not get permission from us to remove the trees. I contacted a supervisor for Davey who admitted what his people did was wrong and told me they would replace the trees with trees that would not quickly grow into the power lines. Then they told me they were having trouble finding tree and then they stopped communicating with me.

  

  Business response

  08/15/2023

  From: ******* **** <*********************>
  Sent: Tuesday, August 15, 2023 1:39 PM
  Subject: Re: ************ High priority [The Davey Tree Expert Company]
  
  Good morning ,
  
  I just spoke with the owner and we agreed to meet next Tuesday and discuss a resolution . He recently just sold the house so idk if we need to talk to new owner . But I will get the details next week . 
  Thanks !
  Sent from my ****** 

  Customer response

  08/18/2023

   I am rejecting this response because:  The response is ok, but we have not finalized their solution to the problem.  I am worried that if I close the case before meeting with them in person, nothing will be completed by them like the last time they promised a resolution.
  
  
  

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