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          Borderlinx, Inc. has 1 locations, listed below.

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            Business ProfileBorderlinx, Inc.

            Ecommerce
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Bankruptcy:
            On 06/13/2018, the business filed for bankruptcy under Chapter 7 (Liquidation) of the federal Bankruptcy Act, case# 18-12338-CMA. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to U.S. Bankruptcy Court Western District of Washington (Seattle) 700 Stewart St #6301 Seattle WA 98101 for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 09/17/2018

            Contact Information

            Lockbourne, OH 43137-7562

            Visit Website
            (937) 889-6246

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Borderlinx is a global e-commerce, shipping and logistics service which offers consumer and business customers in many countries services to buy and ship products from online merchants in the US, the UK, Hong Kong, and Germany and have them delivered internationally to custom, generally with all shipping costs, duties and taxes calculated and prepaid. 

            Products & Services

            Business-to-Consumer services (www.borderlinx.com) - customers order items from online merchants, who ship them as domestic shipments to the geographically closest Borderlinx export warehouse.  At the export warehouse, the packages are inspected, reviewed for export/import compliance, processed for export, and dispatched for international shipping to the customer in the destination country.

            Business-to-Business (http://go.borderlinx.com/) - online merchants ship customers’ orders to the closest Borderlinx export warehouse, where the packages are processed and exported, or use Borderlinx’s web-based service called “Hub in a Box” which enables them to fulfill customer orders at their own warehouse and have them picked up by Borderlinx’s shipping partner for international shipping to the customer in the destination country.

            Business Details

            Headquarters
            Lockbourne, OH 43137-7562
            BBB File Opened:
            9/29/2017
            Years in Business:
            18
            Business Started:
            1/1/2006
            Business Incorporated:
            2/14/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Borderlinx DHL
            • Borderlinx Hub in a Box
            Business Management
            • Ms. Margaret C Phillips, Legal Counsel
            • Mr. John Bish, CFO
            • Mr. Yves Languepin, Chief Technology Officer
            • Mr. Jerome Mercier, CEO
            • Ms. Valerie Banhoudenhoven, Borderlinx Europe SA
            Contact Information

            Principal

            • Ms. Margaret C Phillips, Legal Counsel

            Customer Contact

            • Ms. Margaret C Phillips, Legal Counsel
            Additional Contact Information

            Phone Numbers

            Website Addresses

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            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            02/02/2024

            Complaint Type:
            Customer Service Issues
            Status:
            BBB unable to locate business
            My envelope full of important papers was picked up by DHL at Parcel Plus Business Center in Alpharetta, GA last Monday January 29th 2024. The envelope was to arrive in Lima, Peru Wednesday January 31st 2024. That is what I was told when I sent it. The envelope did not arrive Wednesday and no one from DHL had contacted me. Using my tracking number, I found out that the envelope had gone to Cincinatti, Ohio Monday, and had left Miami’s airport Thursday February 1st 2024. I checked again Friday (this morning) using my tracking number and I found out that my envelope had been mistakenly sent to Chile instead of Peru! I called and spoke to customer service a couple times and I was finally able to speak to a supervisor. She apologized for sending it to the wrong country and explained that customs had to check the envelope, and that is why it had not left Miami until Thursday February 1st (Yesterday) I was charged almost 150 dollars for this terrible service. I hope DHL delivers my envelope at the right address in Lima ASAP and I also hope to be reimbursed for the trouble and stressful situation they have caused to my family and I.
            Read 5 More Complaints

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Central Ohio

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            BBB Reports On

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