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            Business ProfileWally World Riverside Resort

            Resort
            BBB accredited business

            Contact Information

            16121 County Road 23

            Loudonville, OH 44842-9736

            Visit Website
            Email this Business
            (855) 332-9541

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/21/2016

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This is a campground and RV park, offering resort memberships.

            Products & Services

            Wally World Riverside Resort is a campground offering membership for RV and rustic camping. 

            Business Details

            Location of This Business
            16121 County Road 23, Loudonville, OH 44842-9736
            Email this Business
            BBB File Opened:
            1/19/2016
            Years in Business:
            33
            Business Started:
            9/27/1991
            Business Started Locally:
            9/27/1991
            Business Incorporated:
            11/18/2010
            Accredited Since:
            1/21/2016
            Licensing Information:
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Travel Resorts of America Inc
            • Travel Resorts of Ohio, LLC
            Business Management
            • Mr. Steven R Baldelli, Manager
            • Ms. Cassandra Rodgers, Supervisor
            Contact Information

            Principal

            • Ms. Cassandra Rodgers, Supervisor

            Customer Contact

            • Ms. Cassandra Rodgers, Supervisor
            Additional Contact Information

            Fax Numbers

            • (419) 994-4921
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2021

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Clayton J

            12/04/2021

            Travel Resorts of America is attempting to charge members a Covid Response Fee charge of $79.00 for services after the fact for products and services that weren't provided. None of the TRA campgrounds that I have visited this year have done any more than routine cleaning and have provided no PPEs this year. They haven't done any more cleaning this year than any other time. Employees don't wear PPE's this year. They haven't offered any PPE's this year. Furthermore they are selling more memberships that they have available sites. Over the past two years it has gotten harder to get reservations because there are often no sites available. but when you get to the campground there are many empty campsites. Many of which are reserved for sales.

            Wally World Riverside Resort Response

            06/17/2022

            Hello, Please keep in mind that the COVID response fee was an optional fee, which we had removed from your account for you. That fee did not just go to the use of PPE. We used that money to help with staffing, providing COVID testing for members that may have come in contact while traveling, supplies for positive members and that needed to quarantine while on property, also the items that you listed. I feel this is a very unfair review as we have always went above and beyond for you every time you have reached out to us. We value you as a member very much and dislike hearing you are unsatisfied with your membership. We do not over sell our properties, please keep in mind that sites are first come first served. We have seen an increase in booking this year, I think everyone is trying to get out and stretch their legs after being cooped up for so long. We would be happy to speak with you about any frustrations you may have. Please, give us a call. Thank you!

            Local BBB

            BBB Serving Canton Region & Greater West Virginia

            More Info on Local BBB

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