Business ProfileforAshley Furniture Home Stores operated by Highland Home Furnishings, Inc. and Highland Home Furnishings II, Inc.

I purchased 2 beautyrest mattresses from Ashley Furniture on 04/01/2019. It was not at any point disclosed to me that I would not have a warranty on them. The bill of sale says clearance/price adjusted per ***. I paid alot of money for these mattresses. On June 5, 2024, I went to the store and spoke with salesman *****************************. I told him that my mattresses were breaking down on the sides to the point where my husband and myself felt like we were rolling out of bed. He informed me that Beautyrest has a 10 year warranty on their mattresses. He checked my purchase date and "put in a ticket" with Ashley **************** for me. ********************** **************** contacted me and asked me to send many different pictures of tags/platforms/measurements etc. I did soon 06/06/2024. Then I was contacted by Ashley again asking for more pictures with "a broom across my bed". I went out to the store because I wanted to talk to someone in person instead of texting. I showed ****** the pictures I had and told them that they are requesting more. He told me that it was "clearly obvious" that the mattresses were falling apart. He called their Beautyrest rep who asked him to send the pictures directly by text him. The following day my answer from them was that the rep had to send them to HIS boss. With a day or two I was contacted by Ashley Furniture **************** telling me that Beautyrest was refusing to honor any type of warranty because I didn't pay full price for them. She told me that "However, I have reached out to your local Ashley Store to see if there is anything that they can do since it was never disclosed to you that you had no warranty. He told me that he did not know that there was no warranty on a reduced price mattress nor did his bosses. He did call me back that evening and said that His boss had to run it by HIS boss, They are just not answering my communication at this point.