ComplaintsforJustin Doyle Homes, LLC

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint against Justin Doyle Homes regarding their failure to complete necessary repairs within the warranty period, their lack of communication, failure to reimburse for repairs and their lack of accountability. I moved into my new home built by Justin Doyle Homes in December 2022. As part of the 1-year warranty, a list of repairs was identified and agreed upon to be completed by December 2023. The company starting to do some minor repairs one day in late January 2024 and came out again for one day in late April 2024. Despite their initial efforts, all repair activities by Justin Doyle Homes ceased in May 2024, and there has been no further communication or scheduling of repairs since then. In addition to the incomplete repairs, Justin Doyle Homes committed to reimbursing me for the mold mitigation repairs necessitated by their inefficiency. I have submitted the required documentation for reimbursement; however, I have not received any response or payment from the company regarding this matter. The lack of follow-through on the repairs and the unresponsiveness to the reimbursement request is unacceptable and has caused me significant inconvenience and financial strain. I respectfully request the Better Business Bureau's assistance in resolving these issues and holding Justin Doyle Homes accountable for their commitments. Unfortunately, this is indicative of the what I have experienced with Justin Doyle Homes. I am more than willing to share copies of the correspondence related to this matter, which included the President of Justin Doyle Homes, Ryan K******. Thank you for your attention to this matter. I look forward to your prompt response and assistance.

  Business response

  08/12/2024

  Dear *** *****,
  Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you’ve experienced. At Justin Doyle Homes, we take customer satisfaction seriously, and we want to address each of your concerns thoroughly.

  
  Reimbursement Issue: We understand your frustration regarding the reimbursement for repairs. Please note that a check in the amount agreed upon was issued on 8/07/2024 and has since been cashed. We are glad that this matter has been resolved, but we apologize for any delay in processing that may have contributed to your concerns.

  
  Efforts to Complete Warranty Items: Our records show that our team has made multiple visits to your home, specifically on 4/30/2024 and 5/1/2024. During these visits, we completed a range of exterior repairs, including sealing exterior penetrations, fixing gaps in the exterior trim, addressing areas where the deck meets the house, caulking around windows, and resolving issues with yard drains. We also attended to interior items such as the stuck trash drawer and can light covers.
  However, on several occasions, our team was unable to proceed with scheduled interior work due to the site not being available. We understand that coordinating such repairs can be challenging, and we are committed to working with you to ensure all outstanding items are addressed promptly.

  
  Communication and Next Steps: We regret any communication lapses that may have occurred. We have noted that one of our email responses was returned undelivered, which may have contributed to a breakdown in communication. We assure you that we remain committed to completing the remaining work on your home.
  To move forward, we kindly request that you contact our Warranty Manager, David, through Buildertrend messages or at ***************************** at your earliest convenience to finalize the scheduling of the remaining work. We are prepared to accommodate your schedule and complete the repairs as soon as possible.
  

  Once again, we apologize for the inconvenience this situation has caused and appreciate your patience. We value your business and are eager to resolve this to your satisfaction.
  

  Thank you for giving us the opportunity to address your concerns.
  

  
  

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