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          ePremium Insurance Agency, LLC has 1 locations, listed below.

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            Business ProfileePremium Insurance Agency, LLC

            Renters Insurance

            Contact Information

            4770 Duke Drive

            Suite 200

            Mason, OH 45040-9010

            Visit Website
            Email this Business
            (800) 319-1390

            Customer Reviews

            1/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            ePremium Insurance Agency, LLC in Mason, Ohio offers renters insurance services in the multifamily housing industry.

            Business Details

            Location of This Business
            4770 Duke Drive Suite 200, Mason, OH 45040-9010
            Email this Business
            BBB File Opened:
            2/19/2009
            Years in Business:
            17
            Business Started:
            6/15/2007
            Business Incorporated:
            6/27/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 42358 for this business, issued by Ohio Department of Insurance

            These agencies may include:

            Ohio Department of Insurance

            50 W. Town Street, Third Floor Suite 300

            Columbus OH 43215

            (800) 686-1526

            https://www.insurance.ohio.gov/

            BBB records show a license number of 37047 for this business, issued by Ohio Department of Insurance

            These agencies may include:

            Ohio Department of Insurance

            50 W. Town Street, Third Floor Suite 300

            Columbus OH 43215

            (800) 686-1526

            https://www.insurance.ohio.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Gene Harris, Vice President of Operations
            • Mr. Chad Scott, President/CEO
            • Ms. Lori Murphy, Office Assistant
            • Corina Hall, Customer Service Manager
            • Anthony Robinson, Manager of Operations
            Contact Information

            Principal

            • Mr. Gene Harris, Vice President of Operations
            • Mr. Chad Scott, President/CEO

            Customer Contact

            • Corina Hall, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (513) 204-1920
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            24 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/02/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I received fraudulent charges on my rental account from ePremium. They claim that my renters insurance policy was cancelled and fraudulently charge my apartment complex account for the month they received the letter and the next month. They appear to have access to the property accounting system. When I called, the ePremium representative said they received a notice that a cancellation was pending and based on that, they billed me. She let me know that they never received an actual cancellation notice. The policy was never cancelled, as the notice stated it was pending. I have never had a break in insurance. I received notification from them after they fraudulently charged my account $30.00 (15.00 for April, 15.00 for May). Since that time, proof of continuous coverage has been uploaded to their portal and but I have not heard back from them regarding this. I am requesting a full refund and apology.
            Read More
            Read 23 More Complaints

            Customer Reviews

            11 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David B

            09/30/2024

            ePremium is a scummy company. I became sick and was hospitalized just one week after moving into an apartment. I was asked to leave the apartment after failing to make the following month's rent payment. I tried to cancel my policy with epremium since I would no longer be needing it. They emailed me a payment reminder complete with my policy number. When I tried to log into my account I received a message saying my account number is not recognized. When I tried using their payment site, it recognized my policy number with no problem. But when I tried selecting cancel my policy from the payment page, I received a message saying my policy could not be cancelled online. So I tried calling the number provided, but no one answered. I continue to receive email messages saying my payment is due and I will be charged a fee for cancellation even though I cannot cancel. I am now considering writing a letter to my state's attorney general's office to let him know about this company's scummy practices.
            Read 10 More Customer Reviews

            Local BBB

            BBB Cincinnati

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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