We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Progressive Corporation has 208 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileProgressive Corporation

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            6300 Wilson Mills Rd

            Mayfield Vlg, OH 44143-2109

            Visit Website
            Email this Business
            (800) 776-4737

            Customer Reviews

            1.08/5

            Average of 1,298 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5,354 complaints closed in last 3 years

            1,875 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 87

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Progressive Corporation offers all types of automobile and motorcycle insurance.

            Business Details

            This is a multi-location business.

            Find a Location

            Progressive Corporation has 208 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              6300 Wilson Mills Rd, Mayfield Vlg, OH 44143-2109
              Email this Business
              BBB File Opened:
              3/22/1956
              Years in Business:
              87
              Business Started:
              1/1/1937
              Business Incorporated:
              2/4/1965
              Type of Entity:
              Corporation
              Alternate Business Name
              • National Continental Insurance Co.
              • Progressive Insurance Corporation
              • Progressive Casualty Insurance - Drive Group
              • Progressive Autopro - Direct Group
              • Progressive Classic Insurance - Drive Group
              • Progressive Northern Insurance - Drive Group
              • Progressive Marathon Insurance - Direct Group
              • Progressive American Insurance - Drive Group
              • Progressive Southeastern Insurance - Drive Group
              • Progressive Specialty Insurance - Drive Group
              • Progressive Preferred Insurance - Drive Group
              • Progressive County Mutual Insurance - Drive Group
              • Progressive Gulf Insurance - Drive Group
              • Progressive Northwestern Insurance - Drive Group
              • Progressive Bayside Insurance - Drive Group
              • Progressive Mountain Insurance - Drive Group
              • Progressive West Insurance - Drive Group
              • Progressive Hawaii Insurance - Drive Group
              • Progressive Northeastern Insurance - Drive Group
              • Progressive Security Insurance - Drive Group
              • Progressive Michigan Insurance - Drive Group
              • Progressive Max Insurance - Direct Group
              • Mountain Laurel Assurance - Direct Group
              • Progressive Premier Insurance Company of Illinois
              • Progressive Universal Insurance - Direct Group
              • Progressive Paloverde Insurance - Direct Group
              • Progressive Halcyon Insurance - Direct Group
              • Progressive Choice Insurance - Direct Group
              • Progressive Home Insurance - Direct Group
              • Progressive Insurance
              Business Management
              • Ms. Tamara Nault-Ockunzzi, Customer Relations Specialist
              • Ms. Michelle Ziska, Ohio Marketing
              • Ms. Tricia Griffith, President and CEO
              Contact Information

              Principal

              • Ms. Tamara Nault-Ockunzzi, Customer Relations Specialist
              Additional Contact Information

              Fax Numbers

              • (877) 280-5587
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              5,357 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/10/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              I was recently involved in an auto accident in my 22 *****, I brought my truck to a collision center to be repaired. An adjuster from progressive met with the techs at the collision center and agreed upon the repairs that needed to be completed, one of which included reconditioning of the front passenger rim due to a crack. The collision center sent the rim off to a repair shop to be reconditioned, when the collision center received the rim it did not match the other 3 rims on my truck, the collision center than contact progressive and told them that they could not match the rim and that they need to replace the rim so it would match, progressive agreed and provided funds to the collision center to order the new rim. The new rim came in and the collision center and myself realized that the new rim did not match either, and the collision center cannot order in the correct matching rim for my truck. The collision center then told progressive again that it does not match and they cannot get a match. I reached out to progressive and asked what they were going to do about this since my policy states that in an auto accident incident, progressive will pay to bring my vehicle back to pre loss condition. Progressive said there is nothing they can do, they paid to have the rim replaced and it doesn’t match, progressive then recommended that I bring all 4 of my rims to a repair shop to be reconditioned to a matching color but that I would have to pay for that and they aren’t paying anymore out on the claim. Progressive needs to pay to either replace all 4 rims or pay to recondition all 4 rims so that they all match like they did before the auto accident, or in their terms ‘pre-loss condition’ which is NOT the state the truck sits in right now.
              Read More
              Read 5356 More Complaints

              Customer Reviews

              1,298 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Julia C

              10/27/2024

              Wow, I am less than a year with Progressive paying the lowest premium I’ve had in a while, and a deer just totaled my 2023 RAV4 hybrid. Every person I dealt with at progressive was kind, courteous, and efficient. They were generous in every way, including the payout! They daily kept me in the loop on what was happening on their end. The wreck happened out of state for me, and the agents, though from different states, were on top of what needed to happen for each of the states: wreck-NY, home-FL, new car purchase-PA. I am grateful and impressed.
              Read 1297 More Customer Reviews

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.