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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I went to view an apartment in Arlington Heights called "the stonebridge village". It's managed by the Conner Group. I paid 100$ for the application of the apartment that is non refundable and 299$ admin fee that is refundable if I change my mind or not get approved for the unit. I didn't get approved for the unit so I said I'd like my 299$ back since I got approved in a different place. The sales rep named Luke Cowart said he will be sending the money back to my account immediately. Mind you , it took him 5 min to take them out of my account when he needed it. It's been 2 weeks and I still have nothing returned. I reached out to him a week after he said he was going to send me my money back and he said " I will see what the hold up is and email you a receipt for the refund as well". I still don't have the money in my account so I reached out to him again stating I want my money by end of business day since it's been 2 weeks. His response was "stop texting me" and blocked me. I need my money back and want to make a report because this is no way of treating someone and their money.
Business response
12/10/2021
Business Response /* (1000, 5, 2021/12/08) */ A return was submitted on 12/7- please see the attached receipt. We do apologize for the delay. Thank you Consumer Response /* (2000, 7, 2021/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Get a QuoteCustomer Complaints Summary
168 total complaints in the last 3 years.
39 complaints closed in the last 12 months.