ComplaintsforMOCO Boutique
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a pair of jeans from MOCO Boutique., $69.26. When I got the jeans, tried them on, they did not fit. I followed the protocols they had in place to return the jeans and paid to ship them back including their return form. I then received an email telling me the jeans I returned were not the ones they shipped so they refused to refund my money. This is unacceptable because I returned the jeans THEY sent me in the condition and followed proper protocols they had in place. As I told them its obvious they sent the wrong jeans to begin with and I obviously didnt notice. They are telling untruths and I want my money returned for the jeans they sent me and I returned.Business response
10/06/2023
Hello!
I am so sorry for the confusion! We received a pair of jeans that was labeled for a different boutique, which we don't carry or have any association with. This does happen with customers fairly regularly and it is usually an easy shipping switch so we are able to get the return taken care of.
We emailed repeatedly with pictures of the jeans to help figure out where the correct pair of jeans that were ordered or shipped from us were and stopped receiving responses.
If there is anything else we can do please don't hesitate to email us at ******************** so our **************** Team can help!
Thank you so much!
-MOCO BoutiqueInitial Complaint
06/28/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Date of transaction 5/18/2023 Ordered shoes reciept attached Shoes were damaged. Contacted them and they authorized the return. Returned them And they said they couldn’t accept the return because it wasn’t in the original box. Which wasn’t told to me in the email for returning. They want to send me back damaged shoes and charged me $8 to ship them back to me. I already Paid to ship them back. All documents are attached. They are also ignoring all my emails. I just want my 39.99 refunded! I feel They are stealing my money. This is just sick. Especially after spending 1000s of dollars at this boutique to help a small business. Then they treat a customer like this. It’s unfortunate.Customer response
06/29/2023
[BBB Transcription via Email]
Better Business Bureau: Hello!
Can you please close my complaint with ******** MOCO Boutique. They refunded me today. Thanks
******* *******
Sent from my iPhone
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Contact Information
11001 US 250 N units C1-C7
Milan, OH 44846
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Get a QuoteCustomer Complaints Summary
13 total complaints in the last 3 years.
9 complaints closed in the last 12 months.