ComplaintsforJeff Wyler Dealer Group

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased a car from Jeff Wyler in Cincinnati in December I live in *********** Ohio so drove the car home the same night I purchased the car the check engine light came on I contacted the sells man who sold me the car that day and sent pictures of the dash the car was not able to make it back up to Cincinnati due to how the car started driving to even get it looked at or to get my money back and this was explained they refused to help in any way I spent my last little bit of money on this car over 7,000 dollars I was finally able to save enough money to get a diagnostic ran from the Jeff Wyler in *********** which I paid over 200.00 for and they explained I was sold a car that the fuel pump is going out in also catalytic converter and the cam sham a lot of major work worth over 5,000 dollars. I have been stuck with this car and have not been able to drive it. This is my only means of transportation. I am on social security and have no way of getting help to get my car fixed. I do have all the paperwork from them selling me the car as well.

• Initial Complaint

  10/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I went to purchase a vehicle from this establishment Fairfield Acura.(**** *******) upon purchasing the vehicle with $2500 down payment and $31,000 purchase price. I notice some issues with the vehicle 30days after purchase… Misfiring of vehicle , Fumes smells, Gas Leaking and a numerous of other issues. I addressed the Dealership with my findings of the vehicle and was told that their service department will be able to look at the vehicle and fix any issues. After a 3 hour wait they came back and told me everything was good to go minus addressing the front two control arms. Two months later the truck completely stops and cut off at the stop light I then called the dealership to address what just occurred at that point they advised me to use the warranty sold to me with the truck to further address any issues …..Later after taken it to the **** Dealership they noted that I may need a new motor.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 31st, 2023, we purchased a used 2017 Nissan Sentra (VIN# *****************) with 84,725 miles, for our daughter’s 16th birthday. The salesman, J***** A******** was fantastic. On April 10th, 2024, we noticed the vehicle began hesitating and jerking during acceleration. I began looking into the issue and noticed through my research, the transmissions in most models of Nissan from 2013 to 2020 have been deemed faulty. However, Nissan did not issue a recall, but rather extended the powertrain warranty. On May 20th, 2024, the vehicle engine light activated. I contacted several mechanics and was advised to change the transmission oil and filter. This did not solve the problem. I then checked all the speed sensors and the main sensor, along with all the wires on the wiring harness for faults, I found none. At this point, the vehicle had been driven over 4,000 miles. We had our daughter park the vehicle, until it was serviced by Jeff Wyler Nissan. I dropped the vehicle off to Jeff Wyler Nissan (********) and spoke with C**** (Service Manager). He confirmed my research and referenced the transmission issues with certain models of Nissan. A few days went by and I received a link from a Jeff Wyler mechanic, advising the transmission needs to be replaced. On August 13th, 2024, I arrived at the Nissan Service department and spoke with C**** R******. He advised the cost of a replacement transmission would be $5900.00. I asked him if this was uncommon for a vehicle to be brought in with just over 4000 miles driven since purchase and he told me it is quite common with Nissan vehicles. He advised to speak with S**** H**** from Used Cars, in order to work out a possible vehicle exchange. He didn’t say it would happen, but that I didn’t have anything to lose. So I took his advice. I spoke with S**** H**** and explained my situation. He looked into the issue and advised he wasn’t able to help me out, given the trade in amount and costs to be covered by the transmission repair.

  Business response

  08/14/2024

  Dear Mr. *******,
  We sincerely apologize for the inconvenience you are experiencing with the used Nissan you purchased from Jeff Wyler ******** in May 2023.
  We offer a complimentary 6-month powertrain coverage on all used vehicles sold at Jeff Wyler to provide initial protection for engine and transmission components. This coverage is designed to offer peace of mind during the early months of ownership. Additionally, we provide various extended service coverage packages that customers can elect at the time of purchase.
  Upon reviewing your purchase details, we found that the complimentary coverage has expired, as it has been well over six months since the date of purchase, and no additional coverage packages were selected at that time. While it is unfortunate that your vehicle is in need of a transmission replacement, please understand that predicting component failures is challenging. This is why we offer extended coverage options to provide further protection and assurance.
  If you have any questions or need assistance with the repair process, please feel free to contact us. We are here to help in any way we can.
  Thank you for your understanding.

  A***** W*******

  Fixed Operations Coach

  ************

  Customer response

  08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  11/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Poor Service

  Business response

  12/07/2023

  I have tried several times to call the customer and their voice mail is full.    I have also sent him an email.  I am waiting for a response.

  ***** ****

  GM

  ************

   

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Brought my car in for routine service and recall correction - they broke my side panel and tried to blame it on age and coincidence that it happened today. Michelle reached out to Jeremy G******* Service Manager who came out to speak with me he was short and dismissive said these are your options buy a new panel - I will glue it on or take your car a leave - this is not acceptable. It was not broken, loose or damaged when I arrived and I have to buy a new panel and they are the ones who destroyed it.

  Business response

  11/15/2023

  I have already spoken with this client and the issue is resolved.  *** has my contact information if she needs me in the future.

   

  Mitch M********

  General Manager

  Jeff Wyler Hyundai of Fairfield

  Customer response

  11/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* **************
  

• Initial Complaint

  08/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In short, I made an offer over the phone at 10:00 am on April 19, 2023 on a used ******** advertised on the internet. The salesman (Dustin N*****) and sales manager (Andy W*****) delayed responding to my offer and reported to me at 2:00 pm that the vehicle had been sold to another customer. Detail Account: 1. I phoned the ******** dealership on August 19th at 10:00 am and spoke with the salesman Dustin N*****. I offered $40,000 out the door on a used ******** advertised on the internet for $38,528. In my phone conversation: 1) Dustin stated the vehicle is still available, 2) I stated I live in ******** and would be taking a flight to ********. Dustin stated he could pick me up at the airport. 3) At my request, Dustin agreed to inspect the vehicle for scratches, dents, tears and stains. 2. As I had not heard back from Dustin, I phoned him at 11:30 am. He told me he got distracted talking with another customer and would now run my offer past the sales manager. 3. As I had not heard back from Dustin, I attempted to contact him by calling his cell at 1:30 pm. He didn’t pick up. I then left a text asking him to phone me when he received my text. 4. As I had not heard back from Dustin, I phoned the dealership at 2:00 and was eventually transferred to the sales manager Andy W*****. In our conversation: 1) I agreed to meet the internet price, 2) Andy stated Dustin can pick me at the airport in the vehicle I would be purchasing, 3) The down payment was $1,000 and the closing costs excluding taxes was $285. He would need to investigate how to pay the ******** taxes. I stated I would look for a flight to ******** from ***** ******. 5. After our conversation, Andy texted me that someone else was looking at the vehicle and I could purchase it if there was no offer. I replied to Andy that I was first in line as I made an offer at 10:00 am. 6. Andy later texted me that the vehicle was sold.

  Business response

  08/31/2023

  Unfortunately in todays world with inventory shortages vehicles are being sold at a very fast rate. If there is not a signed purchase order with money we have to allow that unit to be sold to someone that is here. I do apologize for the inconvenience, but we do not have that unit available anymore. I will go over with the whole staff how to communicate this better next time.

   

  Jennifer T*******

  Customer response

  08/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** *******

  I made an offer on the car to the salesman. He told me the car was available and he would review my offer and get back to me.  He never asked for a down payment to hold the car until my offer was being reviewed or that he would make the car available to others while my offer was being evaluated. I phoned him 1.5 hours after I made my offer.  He stated he got distracted talking with another customer and would review my offer with the sales manager. Again, no indication was given that other customers would be allowed to jump in front of me. Car shortages have nothing to do with not exhibiting integrity or being honest with customers.

  Business response

  09/12/2023

  I again apologize for the inconvenience, but we do not have that unit available anymore, as previously stated. I have reiterated with our sales managers the importance of communication and follow thru.

  Thank you. 

• Initial Complaint

  07/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Today at Jeff Wyler in Ft. Thomas Kentucky was the worst car buying experience I have ever had with Jeff Wyler. Myself and most of my family members all shop Jeff Wyler. I have had 3 cars from Wyler. I was already preapproved with ****** **** Credit Union. I got to the dealership at 8:45am. I had to walk out at 2:00pm. I was lied to about the *** ***** and other things. I have never had a problem dealing with Jeff Wyler in 15years until today. When I told them I just wanted the keys to my car and I just wanted to go home, they got a attitude with me. A family Dealership line is a joke.

  Business response

  08/08/2023

  I logged a phone call in ************ (our CRM tool) the day after our BBB complaint to the customer. 
  
  By the end of the phone call, the customer thanked me for my time and was much happier that I called. His first complaint was that he wanted to do an outside lien with ****. We tried, but they (****) were being difficult and wouldn't send us any necessary information until we had the title in hand of the used vehicle he was purchasing. We offered he do financing with us instead. He agreed to our financing and signed the deal. Because we had to go back and forth with **** so long before switching to our financing he was upset about the time it had taken. But once we were doing paperwork, he was much happier.
  
  
  The main issue arose when he got into the finance office. He was asked to sign the carfax that showed an open recall. Our salesperson Jake was mistaken and under the impression that the vehicle had no recalls because he thought we couldn't sell a vehicle with a recall. Once asked to sign off understanding there was a recall he (Clayton) got upset and left.
  
  
  I offered for him to come back in and do the deal and I will put him in a loaner vehicle until the recall is complete on the vehicle. He was happy with that offer but had already gone to our ********* location the next morning and purchased a vehicle. He stated he was also unhappy with that purchase because the tire became flat and had a cracked windshield. I explained I could not help with that situation but that if he had been back into our location I would stand by my offer of a loaner vehicle until the recall was complete on the vehicle he has wanted to purchase.
  
  
  Thank you,
  Casey Jo*** 
  

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jeff Wyler Eastgate Kia has had my car on and off since October of 2021. They have had my car more time than I have. Every time I get it back it has to go right back to them because it's not fixed. They have had my car this time since December of 2022, it's now March 31st 2023. They are telling me my car is ready to be picked up but refusing to tell me the price of the repair. When I called them in December to ask about my car I was told be the Operations manger for Jeff Wyler that they didn't want to hear from me. I was told my car was not a priority. For over a year I've been treated like shit by Jeff Wyler and they are just continuing to be allowed to treat me and others this way. They have cost me thousands of dollars in just being able to go back and forth to work because they didn't give me a loaner and I couldn't not work for 3-6 months at a time.

  Business response

  04/06/2023

  ******. We apologize for your experience with your vehicle. Due to the chain of events and the repairs needed we were able to cover this repair in full with no out of pocket costs to you for the repairs themselves. Your vehicle is ready for pickup anytime. 

• Initial Complaint

  03/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This complaint is in regard to the purchase of a ****** Certified Used Car from Jeff Wyler Kings ****** on 8 March 2023, and reads very similar... almost identical to other BBB complaints already filed by former customers. My primary complaint is a suspicion that the car was: 1. Never actually inspected and "Certified" due to many irregularities found after purchase; and when asked to see the original "Certified Pre-Owned Inspection Checklist" it could not be produced; 2. When a possible safety issue (which I discovered after purchase) was brought to the attention of the service department (which required parts be ordered to repair) the parts never arrived (I was told a "couple of days") and I was unable to speak with the service department, despite leaving 3 (three) messages over a week later... the service department COULD NOT BE CONTACTED! ; 3. The salesman attempted to get me to pay extra ($995) to have the car "Certified", when it was already advertised as such; 4. The dealership boasts about being an "iPacket" dealership (which "Sounds" really great..."removes all distrust from purchasing a used car" and "restores integrity and transparency"..."removes all anxiety" from your purchase" ) then DOES NOT EVEN OFFER IT...even after ASKING for it several times! ; 5. I sent a 3-page letter to the President of the Corporation...citing all of these issues...and have received no response...which is totally in character with what I have been reading in prior complaints. Rather than being a "trusted" dealer they embody and reinforce the concept of "BUYER BEWARE". They even have a short video boasting about the "iPacket" which is nothing but a flat-out LIE in my experience...isn't true...wasn't offered...and does absolutely NOTHING to "remove anxiety, distrust, and uncertainty in your used-car purchase"...restore INTEGRTY and Trust in the dealership"...provide "complete transparency" It actually increases anxiety!..WHAT SELF-SERVING B.S.!

• Initial Complaint

  02/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On February 12th, 2023, my sister went to Wyler Automotive Eastgate Mall (Batavia, OH) to purchase a 2020 CX-5 Grand Touring (*** *****************). The vehicle was listed on their website for $29,999, with a "Wyler Discount" of $2,497, for a total/"Wyler Price" of $27,502 The listing displayed "Mazda Certified Pre-Owned" in multiple locations on the listing, both on the picture of the listed vehicle and explicitly stated in the listing under the picture. When she began negotiations with the dealership sales team, they modified the previously advertised price, to include a certification fee, listed as "Certified: $1895." When asked about the additional $1895, the salesmen stated it was an additional charge to certify the vehicle as Mazda Certified Pre-Owned (CPO). When asked why the price was different, the salesman directed me to look at the disclaimers on their website, insinuating they were a catch-all for any additional charges. He also said they could just take off the $1895 cert fee, but the car wouldn't be a CPO Mazda. Another salesman asserted that the "Certified Pre-Owned" on the listing just meant that the vehicle had the option of being "certified." Based on the specific verbiage in the listing, we were under the impression that the car was already CPO and listed at the already specified price. While she did not purchase the vehicle, I wanted to voice my concerns regarding Wyler Automotive Group's misleading online advertising practices. The listing clearly stated it was a CPO Mazda, with a specified price; however, the dealership personnel stated we would have to pay an additional fee on top of the listed price in order to purchase CPO car. While the disclaimer on the bottom of their website may cover their sales procedures from a legal perspective, the practice of advertising a CPO vehicle at a given price and then charging an additional fee for the CPO cert is exceptionally misleading.

  Business response

  02/21/2023

  This customer’s representative has the facts incorrect. The customer was here alone and we agreed to a deal while she was on the phone with what I assume is the person making this complaint. We offered the vehicle certified for the internet price and also gave more for the trade to make the deal. While waiting for finance we discovered the trade was still in Father’s name. She called him and he killed the deal. She left upset with her family not us and upset she wasn’t getting the car she wanted.

  Jim R

  Jeff Wyler Eastgate, Used Car Sales Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩