ComplaintsforJeff Wyler Dealer Group

• Initial Complaint

  05/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They want me to pay for repairs that did not fix the problem, even though the car has been there since January 2022. They misdiagnosed the issue twice, and ultimately the car was not fixed. They finally realized the car needed a new engine even though there had been a recall on the engine and a new engine was place in 2016 by the same dealership. If the issue would have been correctly diagnosed, I would have made a decision on whether or not to install it. Instead, they misdiagnosed the issue twice, and put in parts that were not necessary that they now want me to pay for. Please see the attached document for more detailed information, as well as the specific timeline and interactions with employees.

  Business response

  05/20/2022

  We have been in contact with *** ********* and have come to a satisfactory resolution on this complaint.  

   

  Thank you,

   

  Mitch M.
  General Manager & Head Coach
  Jeff Wyler Hyundai of Fairfield
  Phone: ###-###-####  
  Direct: ###-###-####  
  Email: *****************************
  5665 Dixie Hwy.
  Fairfield, OH 45014
  jeffwylerhyundaioffairfield.com
  

   

  Customer response

  05/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********
  

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Service/Customer Service Complaint Please see attached explanation of poor service received. Trying to make people aware of experience so that they know what they are getting into. Changes really need to be made in communication between customer and service department.

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my Hyundai Tucson April 4th to the Hyundai Jeff Wyler Fairfield for some recalls to be made. My vehicle was in good shape when it arrived to the service place at Hyundai. No leaks at all. They kept my car for 3 days. They never called me to tell me anything at all. I kept calling because I did not hear from them at all. So on Wednesday April 6th they finally answered and told me they were still working on my vehicle and they were getting some parts for my vehicle. ******** (service desk woman) tells me that my vehicle was leaking break fluid. She told me when as soon as we get the part for the recall, we will be finished with it. I went to the service department and asked to see my car because there was not leak in my car at all. When they let me see my vehicle, oil was falling out of it heavily, that was freshly broken! We were driving that car with no problem at all before it was taken to jeff wyler Firfield. The manager came out to tell me my car was old and told me it was my responsibility to fix. They did not take responsibility for the damage they had done to my vehicle. I did not know they had such bad reviews before until I looked to make my own complaint to the BBB site. If I would have known how terrible they were like it states at the BBB. I would have never made the mistake to take my vehicle there. They seemed like they are so used to telling people off and not taking responsibility of their mistakes. Now I have a vehicle that does not work. They were trying to charge me more than $1,000.00 to fix their mistake (they broke the brake fluid line). The mechanic new it was their mistake, he did not say to much at all and I sensed he was very nervous and knew it was their mistake. Of course the manager came really strong like to tell me they did not do anything to my vehicle. If my car was leaking oil for a while, my vehicle should not have that much fluid coming out of my vehicle like I witnessed. Marks shown force where breakage happened.

  Business response

  04/19/2022

  Ms. ******* brought her 2007 Tucson in for several recalls to be performed.  When the technician retrieved Ms. ********** vehicle to begin the requested work he noticed that the brake pedal was soft and went to the floor, during the multipoint inspection it was discovered that the break lines had rusted through.  We preformed the requested ECM updates, stop lamp replacement, fuel tank band replacement, and underbody corrosion treatment.  In addition to the brake line rust the fuel tank band which was under recall was also severely rusted but replaced at no charge to the customer due to the recall.  The underbody corrosion treatment to the sub frame is also related to rust prevention on this vehicle.  While doing a visual inspection with the customer to assess the break lines it was noted that exhaust pipe had rusted through and was repaired by the customer with a rubber hose.  The rusted break lines on this vehicle are not a result of any action preformed at the dealership but rather due to the age of the vehicle and snow removal efforts in our area. 
  
  There was no service preformed that was an expense to the customer during their visit and discovery of the rusty break lines during the visit does not make the dealership responsible for the repair.  We understand and are sympathetic to the customers position that this repair is fairly costly and do recommend they repair the vehicle if they plan to continue driving it, there may be a more cost effective service facility than our own and would recommend that she look into that.

   

  Mitch M
  General Manager & Head Coach
  Jeff Wyler Hyundai of Fairfield
  
  Phone: ###-###-#### 
  Direct: ###-###-#### 
  Email: *****************************
  **** ***** ****
  Fairfield, OH 45014
  
  *******************************
  

  Customer response

  07/08/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  *********** *******

  July 8, 2022 
  I am submitting a complaint in regards to the company Hyundai Jeff Wyler Fairfield. I went in for what I thought would be standard motor vehicle recalls and had an awful experience. I feel that I was taken advantage of, gaslit, lied to, and manipulated by this company. I wish to make this issue known to the BBB and the general public. I do not wish for anyone else, especially other women, to fall prey to the deceitful tactics this company uses to take money from you. Please 
  consider my complaint so that I can save others the trouble and take their business elsewhere. 
  

  As I mentioned, I went to the Hyundai Jeff Wyler shop for some recalls and nothing else, thinking that this would simply be an in and out visit. I had no problems or issues with my vehicle so I didn't think anything of it. In the end it became a huge ordeal that cost me a lot of time and money, caused me a tremendous amount of stress, and made me feel vulnerable. The fact that these male employees took advantage of the fact that I am a Hispanic woman who is not knowledgeable about auto repairs for their own gain is something you see time and time again in this industry, and it is despicable. The way Mitch M and staff treated me and my witness, they never considered a resolution or addressed any issues or disputes I made that day. Positioning that particular lift in the wrong place will break the gas lines and there are marks there to show where the lift was wrongly positioned. That is how they broke the oil brake 
  line. 
  

  If my vehicle was in as bad of condition as they state it was, how would I have even driven it to their location to be fixed? Why would Jeff Wyler Hyundai accept it in that state knowing they would be unable to fix the issue or drive it? Why after having my vehicle there, they never 
  contacted me to let me know? If my car did not have brake fluid when I arrived like they state, how would they have been able to move my vehicle inside to their shop after 3 days of being outside initially? ****** his mechanic, office woman, my witness and I witnessed a stream of brake fluid pour out from my vehicle and they even had so many oil pads underneath my car to 
  show me how much fluid had fallen from it, this was a fresh made because if it was leaking that bad before, my vehicle would have never leaked that much fluid then. Jeff Wyler has not been truthful and editing their version of the story to make them look favorable. 
  

  It is obvious to me now that customer service and honesty are not of any concern to this company, I can only hope that they do not have returning customers repeatedly being lied to. They are trying to cover up their mistakes by using the fact that I am not knowledgeable about cars to make light of my complaint and suggest I don't know what I am talking about. Unfortunately for them I know when I have been taken advantage of. Jeff Wyler is trying to gaslight me into taking the blame for this wrongful situation, and this is AFTER they manipulated me into spending more money and having unnecessary work done on my vehicle due to an issue THEY caused, not related to what I initially came in for. 
  

  I can also ask the person who drove my car over to Hyundai Jeff Wyler to write a letter to express in what condition my vehicle was when dropping my vehicle there and when I had to call a tow truck to pick my vehicle up as he witnessed everything. 
  

  
  

  
  

  Business response

  07/12/2022

  Again, we affirm that Jeff Wyler Hyundai did not cause damage leading to brake line failure.  Images provided by the customer show no damage to the housing that surrounds the break lines.  In the absence of physical damage, the only plausible explanation for the failure is the age of the vehicle and exposure to environmental elements weakening the integrity of the break lines.  While it is unfortunate that this has happened it does not make the repairs the responsibility of Jeff Wyler Hyundai. 

  
  We stand by our position on this matter.

• Initial Complaint

  04/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 02-04-2022 I went to this business to purchase a new vehicle. We went through the entire process, spending at least an hour working on a deal. Only after signing papers with the listed price of the vehicle was I told that there would also be a mark up of around $5,000 (more than 10% of the vehicle’s sticker/advertised price). This completely changes the price of the car. I would like the dealer to explain to me how this does not constitute fraud, especially after making me agree to their fear tactics of signing to agree to purchase the vehicle “if the terms are agreeable.” Now they have all of my information, including my social security number and sensitive income information that was provided under the guise of a fraudulent price.

  Business response

  04/05/2022

  Memo title duplicate was addressed on 3/29/2022.  There has been no other contact from the customer.

  Thank you,

  Franci K

  Jeff Wyler Automotive Family

  Business response

  04/29/2022

  In those instances involving a new vehicle where a dealership applies a markup above MSRP, the customer is informed of such, and if in the store, presented with a form acknowledging the markup and his/her acceptance of such. The customer has the right at any time during the transaction process to walk away from the purchase if the terms are unsuitable to him/her.  

  Customer response

  05/16/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.  The General manager reached out to let me know this may not have been handled appropriately on my visit. I purchased a vehicle at another dealer without deceptive practices.
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  03/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On February 19, 2022 at 2pm I went to Jeff Wyler Super Kia to purchase a new vehicle. Through me purchasing a new vehicle, I also traded in my old vehicle. I was offered $4,500 for that vehicle. On the loan for my old vehicle, I still owed $7,000–$6,699.91 to be exact. Between what the dealership had offered me for my car and my down payment, my old car should’ve been paid off completely. Two weeks ago exactly, I get an email from the bank my old car was through saying that my loan for that car still had not been paid for the month of March. This was surprisingly to me considering I hadn’t owned that car in over a month. Since then, I have been in constant contact with That bank and the dealership—Jeff Wyler Super Kia on Mitchell Ave. I feel like I have gotten absolutely NO WHERE with this loan getting paid off. Last Thursday the 24th, the dealership told me that they had learned that the original check they sent to The bank didn’t cover the full amount of my loan which is why my old car wasn’t getting paid off. They told me that day that they sent a check with the difference on it to The bank and it should arrive Friday the 25th, at latest Monday the 28th. I contacted the bank on Friday to confirm or deny them receiving the second check and they told me they haven’t received anything yet and to call back today the 29th. I called back hoping for good news and I learned that they STILL have yet to receive anything. I feel like I am at a standstill now and don’t know what to do. I have been in contact with the finance manager at this dealership, and 2 different salesmen. I have contacted their personal phones as well as their work phones and I have even tried calling corporate with absolutely no luck. Before all of this happened, I already didn’t have a good interaction with this business. They tried to take advantage of me, what is a brand new car and supposed to look like one on the inside didn’t because they didn’t detail it, and so much more.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  02/02/2022 I traded in my 2020 Kia Soul for a 2016 Cadillac CTS my salesman name was **** when i first contacted him i told him i owed 23,500 and i needed it paid off before i would be able to trade he texted me back an said it was close he thought it would work so i said okay and scheduled to go down the next day to see it. He sent me photo's i it was completely covered in dirt and salt ( have photo's he sent me) he texted me he said it would be cleaned when i got there. But it wasn't it was just like it was i couldn't really see how it looked. we started doing the paperwork about 3:30 - 4 in the afternoon and he still had not had the car cleaned. I asked about it again so he had it taken to the back to be cleaned and we continued to do the paperwork they agreed to the payoff but he said that it only cam back as me owing 19,000 something and i said as long as it's paid off. So now as i look back they keep stalling about bringing the car out so i could see it in daylight is was totally dark when i got to look at it. I could not see the seal was missing at the top of the windshield, the chrome around all four windows and doors were all stained with something and the drivers door looks like someone buffed the paint off. there is rock nick in the windshield. AND then on 02/09/2022 **** called me and said they paid off the wrong car and i had to come up with $3,000 or refinance the car and raise the payment $50 more a month. I still can't believe it. I am 71 years old and on fixed income i just can't afford this. I wouldn't have to have a larger car but my wife has limited mobility and i had to have a larger car. I have tried to contact **** with no response. Don't know what else to do at this point.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had nothing but trouble with my vehicle purchase from Jeff Wyler Springfield Kia. Problem #1. I purchased my car on Oct 9 and told them I would be back on Oct 11 for them to detail it. I was there for close to 3 hrs and they never even touched it. Problem #2: Vehicle taken in for recalls on Oct 18. Was told at that time it needed a new head gasket, but not to worry that it would be covered since I just bought the vehicle. Left messages for a month for the service team to get said fix scheduled. Never received a call back! Problem #3: Said above work schedule for Dec 1, dropped vehicle off Nov 30...come Dec 3rd I am being told said work will not be covered. If I wanted to pay money on a repair I would have kept my old vehicle. Hands down the ABSOLUTE worst car buying experience ever. Currently looking for who I need to speak with in regards to getting this taken care of. How can they even think it's right to sell a car that needs a head gasket??

  Business response

  12/14/2021

  I spoke with our service department today and the parts have arrived and the vehicle will be fixed at no charge to *** *******. After repairs completed, we will send her car thru cleanup for detailing.

  Please accept our apologies that this was not a good experience.  Our managers are on top of it.

  Thank you,

  Scott C*******

  General Sales Manager

  Jeff Wyler Springfield

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩