Business ProfileforMike Castrucci Chevrolet in Milford

On 2/3/24, I purchased a *** ******* **. On recording, I was assured that the vehicle had NEVER been involved in a accident. That wasn't true, I have the ****** to prove it. I have a record of taking the vehicle to a body shop shortly after purchase & was told there was frame damage due to a collision. I began putting the true story of this car together and what I’ve found is alarming. Shortly after, I called the repair shop in Milford, OH. because I was experiencing shaking & let them know that frame damage was found on the vehicle by a body shop. I scheduled an appt for the shaking issue but was able to get shaking to stop by applying lubricant to the struts. Fast forward a few months, I go to trade the vehicle in on a family vehicle & was told there was indeed an accident reported to ******. I told that dealership it was impossible because I specifically asked Mike Castrucci dealership if it had a clean ****** & was assured it did. Almost immediately after, I start experiencing excessive shaking to the point the vehicle is completely undrivable. I call them back to get the car in. The lady calls me and rudely exclaims that I “abused” this vehicle & they “didn’t even feel safe enough to drive it out of the shop.” I asked her what was wrong, she stated the damage was so severe, it would need turned in to my insurance company. I told her I refused as I had never wrecked that vehicle and have proof of it being wrecked before I bought it. I told her I purchased a bumper to bumper warranty which covers literally everything the dealership told me. She said they would not submit this to ******** to cover this. I then let her know I have recordings of the lies they sold me to purchase the vehicle, dated estimates from right after purchase & many docs proving what I'm saying. I had to pick this car up not fixed & was allowed to leave their repair shop with it in undrivable & completely unsafe conditions. They are now dodging all my calls & voicemails.