ComplaintsforThe Wallick Companies, LLC

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I haven’t received a deposit for a unit I moved out of 10/30/2023 ledger says tenant should have had 1 has yet to receive

  Business response

  02/13/2024

  I apologize about the delayed response! Can you tell me which Wallick community that you resided? I will make this a priority given the dollar amount of your refund. Thank you for your patience!

  ***** *****

   

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in an apartment complex by the name of Parkwood commans Owned by Wallick communities. I have live her for a little over 2 years and not even a month after moving in my doors fell off to the laundry area and there wasn’t a leasing manager for months on end. We have not had a permanent leasing manager since this place has been built. They don’t come and fix anything I have mold growing under my sink from a leak I reported mid 2023 that’s they have sent TWO mean to look at but not fix and whole they we’re supposed to patch due to pipes bursting with in the first 6 months of living here. And now here I am trying to move and I can’t get in contact with anyone to have my new leasing office contact. The maintenance has been seen being sexually active with other residents and it’s just very unprofessional.

  Business response

  02/12/2024

  Hello-

  I have reviewed the tenant's file and see that she is on notice to vacate on 2/15/24. Although we do not have a permanent community manager, we have had other mangers from other sites covering Monday through Thursday. There is always somoene in the office to address resident concerns. I will have one of the mangers reach out to her tomorrow. I also put in a work order to have our maintenance technician repair the leak. If the apartment is left in the condition in which it was rented, and she did not cause any damage; she will be issued a full refund. 

  Thank you,

  ***** *******

  Regional Manager

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into a apartment at ronez manor **** ******* ** *** * ***** *** *****  After moving in that night I had noticed a chunk missing out of the floor and the panel was not locked in properly . Contractor came looked at it and stated that the flooring was cheap and some of the boxes had got bumped into and cause the damage to the floor . The contractor never fixed the issue and after 3 months the damaged area grew way more . I called to complain about I was told if I don’t like it then just move maybe to a nursing home . I called housing authority they said to make complaint in writing and then they have 30 days to complete the repairs . So I did on December 8th I do have a copy of this letter . I’ve tried to get back to housing authority and left several messages for a call back with no response. On January 8th the office manager came to my apartment for me to sign a paper she claimed it was for the wallick staff to talk to my Medicaid case manager and stated that the flooring guys warned about installing this type flooring over concrete . And with that being said that I would not be responsible for repairs to the floor. On the 22nd they called me up to the office and informed me do to water and the fact that I use a chair on wheels to do my dishes that this was the cause of the damage and since it is the type flooring it is that the entire apartment flooring will be replaced at my expense The door is by the word they gave me in the office the work is to be done on the 24th of January and knowing I’m disabled that I had to move my furniture so they can do the work. I’ve tried to get help by calling different organizations with no help. Legal aid said if I get a eviction notice then let them know Thank You for your time I hope to hear from you soon

  Business response

  01/23/2024

  Hello,  I have spoke to the resident and explained that the damages that were found to the floor were found to be resident damages.  We have explained to the resident that we do not want any trip hazards in the unit and have scheduled residents flooring to be replaced.  The resident will have to move their personal belongings to make proper repairs to the floor. 
  We are following our policy and lease. If you have any further questions please let me know. 
  Thanks, 

  **** 

• Initial Complaint

  12/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been on waiting list for several of wallick communities apartments. I got on list when I became pregnant with my first and only child. My son is now 6 months old. Since I gave birth I been brought into the office of two particular complexs and told to bring in all my information and do a second application as if I were getting an apartment. Then I wait for several weeks to a month. And I get put off . Then told there are no empty apartments. Same thing has happened twice. I'm currently employed but still struggling as a single mother. I'm homeless . Address on complaint is for mailing. Please help me figure this out. I have good references and an income. Hyde Park in Mount orab Ohio is my interest because it's close to my job and I keep getting the run around. I can only stay with my mom so many days a month, because she lives in housing. Thank you for your assistance in this matter

  Business response

  12/19/2023

  I do apologize about the lack of response regarding the status of your application at Hyde Park West Apartments. I'll contact the property manager and have them contact you for an update.

  Thank you for your patience and interest! 

   

  ***** ***** 

  Business response

  12/21/2023

  Please contact Hyde Park West property manager, ***** *******, at ###-###-####. Ms. ************ application is being reviewed by our compliance department and we need some additional documentation to complete and approve it.
  Her phone number's mailbox is full or not working. Thank you!
  

  
  

• Initial Complaint

  12/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On December 9th 2023, we submitted a complaint about our apartment supplied refrigerator going out. We lost 4 gallons of milk and 2 dozen eggs because of it Today, December 11th 2023, they said it was because our freezer was full, and that rearranging stuff would fix it. We did, and the refrigerator is still broken. We are tired of them doing this. We had a similar issue with a dishwasher, for the last 2 years, and they kept putting it off. They eventually bought us a new one a month or two ago. They put off everything around this complex (Laughlin Woods Apartments). I'm sure if you ask other tenants, they'd tell you the same.

  Business response

  12/12/2023

  We are researching this complaint and apologize about the inconvenience. I'll have more detailed information to report before the end of this week. Thanks 

  ***** *****, SVP

  Customer response

  12/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** **********

• Initial Complaint

  11/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  11 20 2023 I was denied a solution after presenting my proof of the amount I was noted to pay for rent. They readjusted the amount without explanation resulting in late fees and past charges they are claiming to be owed to ***** *****/ The Wallick Community LLC. Office Manager ***** ***** has refused to give an explanation for the charges. I tried to reach out to Corporate office and I'm still waiting for a response. With the D rating from BBB,it's not a surprise considering that the corporation doesn't seem to have an active administrator. I understand through research that the company has multiple active lawsuits. Especially when the past owner retired shortly after receiving millions of dollars of Covid Relief funding. My contact information is available for response. Please !

  Business response

  12/04/2023

  Hello, There is a call in from the corporate office dated 12/4/2023 at 11:11am.  I, the Regional Manager returned her call at 2:11PM and left a voicemail.  Thanks

  Customer response

  12/15/2023

  ###-###-####

  *******, **** 20939365

  The Wallick Companies, LLC

  Dec 15, 2023 11:00 AM

  1

  
  

• Initial Complaint

  11/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have lived in my apartment at ***** *** for 10 years, last couple of years is when they became the managing company for the complex where I live. They keep putting eviction notices on my door and I have all of my receipts as proof they have been paid. This is very frustrating and embarrassing for my kids and myself to have eviction notices plastered on our door. The ledger they have regarding fees I owe is incorrect I have been calling and leaving voicemails with ***** *** rental office as well at to Wallick Communities corporate office, I have submitted emails again with no response regarding this situation. I am on section 8 and I believe this is harassment due to that fact because I cannot figure out any other reason they are doing this to me. I have mold in my apartment, I have numerous maintenance issues that have not been addressed. I have been put in danger in my apartment due to neglect of maintenance upkeep. Unfortunately due to my finances I can't move to another residence but I don't think its right to be ignored, embarrassed and targeted. I don't know what else I am supposed to do or who else to turn to.

  Business response

  11/22/2023

  Thank you for bringing your experience to our attention. We deeply apologize for your experience and would like to work towards a resolution. Due to the complaint regarding rent collections, we will be reaching out to you personally to resolve. As for maintenance requests, I do not have any outstanding work orders in the system so we will be reaching out to you for that as well. I want to make sure we are addressing all your maintenance issues. Again, thank you for reaching out, and we will address your concerns regarding rent and work orders. Thank you. 

  Customer response

  11/28/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20847460
  
  I am rejecting this response because: nothing has been done. I did get a call from management and I sent an email to address concerns but I have not had a response back and not one maintenance issue have been resolved.
  
  Regards,
  
  *******************

  Customer response

  01/23/2024

  Hello, maintenance issues have not been resolved and now there are more problems with the unit because nothing ever gets fixed. I've been living in Marsh Run for almost 10 years and the unit is due for repairs. Also, I cannot pay my rent online due to billing issues. I would prefer to pay online that way we don't have problems like the one we're having. I have send all receipts and emails in regards to rent payments to the rental office in November of 2023 showing that I have paid my rent each month of 2023 but here we are in January of 2024 and it still has not been fixed. Why? 

  Business response

  02/13/2024

  According to our regional manager, *******************************, our maintenance staff has completed Ms. ****** work order requests with the exception of the garbage disposal which is being repaired sometime today.

  Her resident ledger has been corrected as well. The assistant property manager, *******, has emailed her to confirm. Hopefully, Ms. **** will be satisfied with our progress, and we apologize about the delay and inconvenience! Thanks

  *********************

   

  Customer response

  02/14/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20847460
  
  I am rejecting this response because: I requested someone to fix my garbage disposal months ago. I had someone come out and fix it because the smell was horrible, so I did that. A maintenance man came to my home last week while I was at work and my daughter informed him that we already had someone come out MONTHS ago to fix it. However, the maintenance man came out yesterday (again, I was at work) when I came home my house smelled like paint, my son said that the maintenance man came out and did "something in the kitchen" however I don't know what was done everything looked the same just smelled like paint. I am ALSO rejecting this due to the ***** carpet. I moved in 2015 the carpet was supposed to be replaced before I moved in but something came up and I was told they would get to it. So, here we are almost 10 YEARS later and I am still trying to get this done. Since 2015 we've had flooding in the apartment several times and each time the water sat there for days making the already gross carpet now a health hazard. I was trying to get this resolved without legal action. Please help! I am not asking for anything that not necessary, this needs to be resolved as soon as possible. Thank you for your time and attention. 
  
  Regards,
  
  *******************

  Business response

  03/11/2024

  We have fixed everything that was listed minus replacing the carpet. She has had a section 8 inspection recently and there was nothing about her flooring failing the HQS inspection. The carpet cleaning company is going out on Wednesday.

  Customer response

  03/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ****

  Customer response

  05/31/2024

  BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.  BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.  

  
  

  We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB Dispute Resolution Services. We appreciate the patience and understanding of the parties. 

  
  

   

  Complaint Type:
  Customer ********************************** Issues
  select
  Problem:
  I am unable to have ANYONE from Wallick Communities to respond to my calls, voicemails or emails. I need someone to contact regarding charges on my account and to fix maintenance issues. My son and I both had asthma and I have put in SEVERAL maintenance requests (online and via phone)to have air conditioner fixed and no one has responded. I want to have the pest control papers sent to my home. They either don't show up or they don't do the job. Nor do they give a time. If they come when I'm at work and my youngest son is at home he has no where to go for three hours. It's pointless. I wish I could have them respond to my directly versus me having to contact the BBB to get a response. I really would like to have this resolved in a timely manner. But Wallick doesn't do timely. The residents have make an appointment to come to the rental office. How can you make an appointment when no one responds to calls, voicemails or emails? Please help. Any advice would be greatly appreciated.
  
  Desired Resolution / Outcome
  Desired Resolution:
  Other (requires explanation)
  Other (requires explanation)
  select
  Desired Outcome:
  I want the maintenance issues to be resolved and my rent ledger to be corrected.

  Business response

  06/24/2024

  USA **** is coming tomorrow to fix the ** unit.

  Customer response

  07/08/2024

  I apologize for the delayed response. I have had a serious surgery recently and I did not follow up like I should have. Yes, Marsh Run apartments are delinquent on maintenance requests and there are many. In addition to the rent ledger needs addressed to be corrected.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  refund of 540.00 due me. moved out on oct. 10th. sent message to wallick on whereabouts of refund. no answer. i do have a paper given to me on move out with my new address, and on how much i will receive. i do not know how to copy and send in this file.

  Business response

  11/07/2023

  Please be advised that Ms. ******* security deposit balance check was mailed out on 11/3/2023. The disposition process was delayed due to some missing move-out documentation that was uploaded to our accounting department recently.

  Please allow 7-10 days for USPS mail delivery. Thank you for your understanding! 

  ***** *****

   

  Customer response

  11/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** *****

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have continuously reported multiple major issues with my community. Most importantly I reported that the A/C unit continues to not work. The children started school at the end of August 2023 and the report that the A/C doesn’t work was done before the children went back to school. We also reported that the oven was broken and gas was leaking at the beginning of September. Nothing has been done and of course the temperature has dropped and we now have no heat. We have continuously reported the lack of insulation, the carpet has been coming up since October 26, 2019 when we moved in. It takes forever for anyone in the office to acknowledge information sent to anyone within Wallick. Only notices they are consistent in giving in a timely manner are 10 day notices and REACT notices and those still don’t come on the proper dates. There has yet to be a good representative for ******** ***** since we moved in. I feel like we are being punished for giving notice to move out. It took forever to get a straight answer about updating the property residents even though I immediately reported the change there was never any follow up on any of the questions I asked. I was left to figure things out on my own. I filled out abuse paperwork based off information that was sent to me and it was never taken seriously just like any other complaint I have made to CPO, Wallick or Homeport. We are being tortured for unknown reasons and my child shouldn’t have to keep suffering for company or adult issues. It is clear they don’t want us here. I have included an email that we sent November 8, 2022. More issues have come up since then and only about 5 of the over twenty items reported were repaired.

  Business response

  10/13/2023

  Thank you for your feedback, ********* and we sincerely apologize for your less than par experience while you have lived at ******** *****. We do acknowledge that there was a maintenance request entered in September for the air conditioning / furnace and to replace the stove due to the glass being broken. As of today, it is our understanding that your stove has been replaced and your AC / Furnace unit has been repaired. As for the carpet issue, it is noted that you are moving out in 2 days per your submitted notice, and we will be sure to make note of the flooring, so you are not charged for any wear and tear of the carpet. Again, we do apologize for your experience while living at ******** ***** and we will take this feedback to ensure that we improve our processes and responsiveness on site.

  Thank You

  Customer response

  10/23/2023

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  
  

  ###-###-####

  ******, ********* 20723709

  The Wallick Companies, LLC

  Oct 23, 2023 11:46 AM

  
  

  Customer response

  03/05/2024

  Complaint Detail / Problem
  Complaint Type:
  Customer Service Issues
  Customer Service Issues
  select
  Problem:
  We have consistently had problems with this property since we moved in 2019. To this day I’m still being charged for the company mistakes. The latest complaint is due to multiple inspection failures on the owners part. There is never anyone available to resolve issues and now me and my family are faced with homelessness because of yet another mistake on ******** *****’s part whom are managed by Wallick Communities. Please help us.
  
  Desired Resolution / Outcome
  Desired Resolution:
  Other (requires explanation)
  Other (requires explanation)
  select
  Desired Outcome:
  I need my account corrected and I need them to lift the vacate notice that was caused by them. There is a crisis in our apartment complex and we need help.

• Initial Complaint

  09/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I submitted my rental application 7/11/2023 and paid the $30 application fee. It is now 9/9/2023 and they have yet to process my application. I’ve expressed to them several times that I am homeless and my housing choice voucher expires in less than 30 days. No one answers the phone the office is always closed I’ve emailed them several times and gotten no response.

  Business response

  10/13/2023

  Thank you for reaching out and we sincerely apologize for your experience while applying for the apartment at ***** ***.  We have pulled your application and are working it diligently with compliance to complete the process. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩