Business ProfileforFeazel

Subject: Urgent Request for Remediation of Unresolved Damages at **** ********* ****** ***** ***** *** *****  Dear Feazel Roofing Management, I am writing to express my deep concern and seek immediate action regarding unresolved damages caused by the installation services your company provided for our home at **** ********* ****** ***** ***** *** ******  Firstly, I appreciate your team's prompt response in fixing the improperly installed vents, which was one of the primary issues we faced. However, I must bring to your attention a critical matter that remains unaddressed. The incorrect installation of these vents led to a significant leak, resulting in noticeable staining on the ceiling of our master bedroom. While your team did address the leak, the stain damage, unfortunately, still lingers as a reminder of this oversight. I understand that unforeseen complications can arise in any construction or installation project. Nonetheless, it is the responsibility of the service provider to ensure that all aspects of the job are completed to the customer's satisfaction, particularly when the issue at hand is a direct result of the service provided. The ceiling stain is not merely a cosmetic issue but also a constant concern affecting the ambiance and aesthetic of our living space. It has been disheartening to see this issue remain unresolved since the beginning of last summer. The delay in addressing this matter has caused not only inconvenience but also growing frustration. As loyal customers, we had placed our trust in the quality and reliability of Feazel Roofing's services. It is disappointing to find this trust strained under the current circumstances. Therefore, I kindly request that your team take immediate action to repaint the ceiling of our master bedroom, remedying the stain damage caused by the initial installation error. This action will not only resolve the current issue but also reinforce the trust and confidence we have in your company's commitment to customer satisfaction and service excellence. We would appreciate your prompt attention to this matter and look forward to a swift resolution. Please feel free to contact me directly to discuss further details or arrange a suitable time for the remediation work to commence. Thank you for your understanding and cooperation in this matter. Sincerely, ****** ** ******** ******************* ************