Business ProfileforSheely's Furniture & Appliance Co. Inc.

Sales associate offered $100 discount and free crib mattress at time of purchase. Discount was applied, we paid 50% down and scheduled our delivery. Days later, associate calls and states she must rescind offer of free mattress, because we cannot have both the discount and free mattress. Since the discount had already been applied, I told her to simply eliminate the mattress. Her manager requested she make this call. I understand the policy of not extending two offers per order. However, the order was already in place, money had been exchanged and our delivery was scheduled. This was by error of Sheelys associate and should have been handled internally, between her and her manager. As the customer, I should not have even been aware there was an issue. In a professional world, you do not allow your associates errors to impact your customer orders. This is incredibly unprofessional to call a customer and renig on an offer that was already extended. A true professional would have spoken with their sales associate privately and absorbed the error without alerting the customer. The crib mattress was also only valued at $200 - a fraction of our total order. Will never shop here again and will never recommend to anyone I know.