Business ProfileforAnimal Clinic Northview

***** has been seeing Dr. ***** since being diagnosed with lymphoma December 6 of 2023. He has been doing the Wisconsin protocol. He was on the last treatment of the four week interval. ***** was very dehydrated shallow breathing would not eat was throwing up. I did administer the medication that Dr. ***** has prescribed ***** in case he was throwing up He continued to throw up. He had diarrhea,I gave him the medication.doctor ***** prescribed me if he had, Metronidazole. *****’s breathing did not get any better I took him into the emergency department. I brought all the medication with me that I had ministered him. I also explained the times that ***** was giving these medication’s once the cerenia is given and the dogs continue to throw up they are supposed to be admitted to the hospital. we were seen in the emergency department by ***** ******.I explained that I had administered the medication that I did. He was also having muscle spasms in his right leg, she was more concerned that ***** had fallen off of something hurt himself to where he had a slip disk. I insured her that I don’t even even let him walk 5 feet without picking him up I agreed to this chest x-ray They gave him IV fluid or the camel hump gave him a shot of pain medicine, and IV of the same medication that I had already given him which was the cerenia.our vet bill ended up being $652. I called same night ***** was getting worse. I spoke to the receptionist ***** ****** didn’t even give me an option to have ***** admitted. Monday morning on the 26th Tracy from HR calls me and tells me that they’re no longer going to see ***** because their doctors cannot make me happy and I explained to her I’m extremely happy with Dr. ***** I have left messages for Dr. ***** I have not received any phone calls back they just say they’re not treating him anymore that we’re not welcome there. I feel this is neglect by ***** ****** because ***** should’ve been admitted that night,

Dear ********, We want to express our heartfelt concern for Rocco's situation and the distress you've experienced. Your dedication to Rocco's care, especially during his treatment for lymphoma, is commendable, and we deeply respect the trust you placed in us over the years. We understand that facing a beloved pet's serious illness can be incredibly stressful and emotional. Our goal has always been to provide the best possible care and support for both you and Rocco. However, it has become increasingly clear that our efforts have not aligned with your expectations, leading to frustration on both sides. The decision to discontinue our professional relationship was not made lightly. It followed careful consideration and consultation among our team, including Dr. ****** whom you've known and trusted for nearly a decade. Our priority is ensuring that all our patients receive the care and attention they need in a cooperative and mutually respectful environment. Unfortunately, repeated instances of dissatisfaction, complaints, and interactions that our team found challenging have led us to conclude that we may not be the best fit for your needs. We provided a referral to another hospital equipped to continue Rocco's treatment because we genuinely care about his well-being. Our intention was never to leave you without options for his care but to suggest a fresh start might be beneficial for everyone involved, especially Rocco. Please know, your feedback about your experiences has been taken seriously. It will be a part of our ongoing discussions on how we can improve communication and patient care. Our commitment to our patients and their families remains unwavering, and it's with Rocco's best interest in heart that we believe a new veterinary team may offer the support and satisfaction we have been unable to provide. We wish you and Rocco all the best and hope for his comfort and recovery. If you have any further concerns about his care or need assistance during this transition, please feel free to reach out directly to the hospital we recommended.

I have always been happy with dr ***** *** ******** The emergency dr that saw Rocco ***** did not treat him like she should have and gave him the same medication that I already gave him she should have hospitalized him this is neglect