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          Maumee Bay Lodge & Conference Center has 1 locations, listed below.

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            Business ProfileMaumee Bay Lodge & Conference Center

            Park
            BBB accredited business

            Contact Information

            1750 State Park Rd # 2

            Oregon, OH 43616-5800

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            Visit Website
            (419) 836-1466

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/16/2002

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            1750 State Park Rd # 2, Oregon, OH 43616-5800
            BBB File Opened:
            10/27/1992
            Years in Business:
            33
            Business Started:
            1/1/1991
            Business Incorporated:
            3/15/1990
            Accredited Since:
            1/16/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            60
            Alternate Business Name
            • Maumee Bay Resort & Conference Center
            • Maumee Bay State Park Lodge
            • Xanterra Parks & Resorts, Inc.
            • Regency Hotel Management LLC
            • US Hotel OSP Ventures LLC
            Business Management
            • Ms. Andrani Nelson, General Manager
            Contact Information

            Principal

            • Ms. Andrani Nelson, General Manager

            Customer Contact

            • Ms. Andrani Nelson, General Manager
            Additional Contact Information

            Fax Numbers

            • (419) 836-6712
              Primary Fax
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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            05/30/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            May 17-21, 2023 We made a very expensive reservation ($1400) based on their website's advertisement of a 25% discount if you purchase the Ohio wildlife legacy stamp. The directions were to show the stamp on check in - which we did only to be told that they weren't honoring that discount. It was too late to change the reservation at that point. False advertising cost us $350. We contacted the manager and we were told that there was a blackout period. I said that there wasn't information about this on their website. She said that the Ohio Dept of Natural Resources website said that there may be black out periods. This is true but it does not say when these are and, as I said, the webiste for the Maumee Bay Lodge does not mention blackouts. This is supposedly a discount for all of the Ohio state park lodges. Here is the link to the page explaining the discount program: ****************************************************************** I filed a complaint through the Maumee Bay website and through the Regency Hotel Management, the parent company, but I have not had a response from either complaint.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Kim W

            07/22/2022

            We had a wedding on July 16,2022 at Maumee Bay State Park. I made all the decoration for my granddaughters wedding. Inside and outside. All The Catering company provided was the table cloths, napkins, dishes, foods, beverage and venue to have the wedding. The catering and beverage people was outside the doors before the wedding was even over with to start cleaning the table before the wedding was over. But before I could get all my center pieces off the table the catering and beverage people were taking everything off the tables. Which were hexagon center pieces with white, blue, yellow flowers there were different size candles in each center pieces. There was a wooden hanger that was under the bride and groom table that had my name on it that my grandchildren had given to me. the name was (********). I Called *** and *** several times and left messages about the things I was unable to get due to the catering people taking thing off the table that did not belong to their company The Phone was **********. no one would call me back.

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

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