Business ProfileforECS - Cabinetry & Furniture
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1740 Keela Dr, Pataskala, OH 43062
- BBB File Opened:
- 8/12/2024
- Years in Business:
- 2
- Business Started:
- 4/22/2022
- Business Management
- Mr. Douglas P. Emery, Owner
- Contact Information
Principal
- Mr. Douglas P. Emery, Owner
Customer Contact
- Mr. Douglas P. Emery, Owner
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/12/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In the spring of 2023, my wife and I began discussing a kitchen counter-top replacement project with **** ***** (owner of ECS - Cabinetry & Furniture). We officially met with **** at our home on 4/2/23. After some back and forth over phone and email, we paid a deposit to him on 5/3/23. The deposit was for 55% of the original quote ($6,238) with a $120.18 fee added on. So, total charged amount was $3,551.08.
**** explained that he had a backlog of work and we told him we were not in a "big rush" to complete the project. On 8/3/23 he gave us an estimated time-frame of September 2023 for a start date. After not hearing from him for some time we reached out in the Fall. We followed up again on 10/22/23. This time he asked for specifics on the tile we wanted which we provided on 10/29/23. The additional tile work would add on an additional $2,217.85 to the project.
After this we did not hear from him again for months. We reached out again on 1/6/24 which resulted in a month of back and forth around issues with the tile. He replied on 1/30/24 saying that he would not be able to start until around April. On 4/6/24 we reached back out and he came back out on 4/15/24 to do some specific measurements.
From this time until 6/3/24 we went back and forth with him numerous times on a start date. He did not show up on multiple occasions due to alleged medical issues with his dog, wife, and himself. Additionally there were numerous issues with supplies. He started on 6/3. From then onward there were additional gaps in when he could come. When he did come, he would often only work for a few hours and leave due to additional issues with supplies.
On 7/5/24 he did a good chunk of work and then stated he would be back on 7/8/24 to start on a larger phase of the project. He did not show and has since stopped communicating with us. We have reached out numerous times and have heard nothing. The project is about 40% complete at this point.
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