Business ProfileforNortheast Ohio Natural Gas, Corp.

I was contacted in mid August that I needed to move my gas meter. I scheduled a meeting to meet with the representative from ****** and I took a day off work to meet. He cancelled that day and asked to reschedule. I stated I could not until the week of Aug 26. He stated that he could possibly go out and pick a location which he did. I asked if this would be a cost to me and got no response. Then on Aug 20, I received an application that I had to complete and pay $750 for the relocation. I did not want to pay it and didn't think this was fair. We went back and forth and I was essentially told they would shut off my service. In early September, I asked if I could find a different location to move it to as it was as far away from my appliances as possible and would cost me additional money. On Friday, Sept 27, I reached out to schedule another time to look at relocation. We scheduled it for Oct 4 at 1. At noon on Oct 4, I received another text saying he was cancelling on me again. I explained that I had taken another day off of work and we would have to meet now after I got off work. He said OK. Then on Oct 10, they shut off my gas. I have left message after message with the company and been promised calls back. I submitted the application despite not wanting the gas meter where they want to put it. I have to speak with customer service to pay it. On top of that, they are telling my tenants who rent the house where the gas was shut off that I am the one who has cancelled several times. I have left 6 messages on Oct ***** and one was left with a representative who promised someone would call me. I have heard nothing. My tenants have been without heat since Oct 10 and nobody will talk to me and now they are telling the tenants that I have cancelled meetings. The other frustration is that they installed a new gas meter under the deck so they knew it was under the deck but now it is an issue. That deck has been there for approximately ***** years.