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          Find a Location

          Bath & Body Works has 202 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Bath & Body Works

              7 Limited Pkwy E Reynoldsburg, OH 43068-5300

            • Bath & Body Works

              34 W County Ctr Saint Louis, MO 63131

            • Bath & Body Works

              411 South County Center Way Saint Louis, MO 63129

            • Bath and Body Works

              6415 Labeaux Avenue NE Albertville, MN 55301

            • Bath and Body Works

              3377 E State St Hermitage, PA 16148

            Business ProfileBath & Body Works

            Body Care
            Multi Location Business

            Contact Information

            7 Limited Pkwy E

            Reynoldsburg, OH 43068-5300

            Get Directions
            Visit Website

            Business hours

            9:00 AM - 7:00 PM
            Business Hours
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM

            Customer Reviews

            1.14/5

            Average of 137 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,020 complaints closed in last 3 years

            377 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Bath & Body Works home fragrance and personal care products retail stores in the U.S. and Canada and online retail business.

            Products & Services

            Home fragrance and Personal care products

            Business Details

            This is a multi-location business.

            Find a Location

            Bath & Body Works has 202 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Bath & Body Works

                7 Limited Pkwy E Reynoldsburg, OH 43068-5300

              • Bath & Body Works

                34 W County Ctr Saint Louis, MO 63131

              • Bath & Body Works

                411 South County Center Way Saint Louis, MO 63129

              • Bath and Body Works

                6415 Labeaux Avenue NE Albertville, MN 55301

              • Bath and Body Works

                3377 E State St Hermitage, PA 16148

              Location of This Business
              7 Limited Pkwy E, Reynoldsburg, OH 43068-5300
              BBB File Opened:
              8/28/2007
              Years in Business:
              19
              Business Started:
              10/11/2005
              Business Incorporated:
              1/28/2005
              Type of Entity:
              Corporation
              Alternate Business Name
              • Bath and Body Works.com
              • Bath & Body Works, Distr.
              • Bath & Body Works Brand Management, Inc.
              • True Blue Spa
              • Bath and Body Works
              • BathandBodyWorks.com
              Hours of Operation

              Primary

              M:
              9:00 AM - 7:00 PM
              T:
              9:00 AM - 7:00 PM
              W:
              9:00 AM - 7:00 PM
              Th:
              9:00 AM - 7:00 PM
              F:
              9:00 AM - 7:00 PM
              Sa:
              9:00 AM - 7:00 PM
              Su:
              9:00 AM - 7:00 PM
              Business Management
              • Ms. Jara Gulasa, Coordinator
              • Mr. Matthew Burt, Manager of Customer Care
              • Ms. Sarah Nash, CEO
              • Ms. Cynthia Caldwell, Customer Care Supervisor
              Contact Information

              Principal

              • Ms. Sarah Nash, CEO

              Customer Contact

              • Ms. Cynthia Caldwell, Customer Care Supervisor
              Additional Contact Information

              Fax Numbers

              • (614) 577-3628
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1,020 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/14/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              I made an online purchase 11/12/14. I have had many issues with *** recently sending my purchase in a timely manner, or even responding to keep me informed. They give the options for standard/expedited shipping and do not align with what they tell their customers. I used to be an associate of this company 20+ years ago and know that their values back then don't align with how they treat customers. I know it is close to the holiday season, but that doesn't explain their lack of communication regarding orders. Not to mention, we aren't even in the thick of the holiday blitz. I have called twice now to customer service with this particular order I placed and nothing can be done. As a customer of this once outstanding ********************** I expect more and would like to be treated better and have my order shipped and received when they say they will.
              Read More
              Read 1019 More Complaints

              Customer Reviews

              137 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tyara A

              11/27/2024

              **************** for ********************** is completely horrible. I spent 2.5 hours on the phone with them because they lost my online order. I spoke to 4 different ***** The first one kept telling me its the stores fault so I called the store on 3way and the the *** changed his tune he was gone re order but they wanted to charge my card twice for the same thing. I asked to speak to a manager and she tells me the stuff wasn't shopped because it comes from a warehouse. It was a buy online pick up in store with the items being in stock at said store. So I calls said store back asked them do they have to wait for items to come from warehouse and they informed me that they did not the items were already in the store they just had to get them. So why lie. The next *** claimed he was gone help and hung up. Now most of my items are out of stock and they say its nothing they can do. Now this last *** is acting like a chicken with his head off I'm over they ***** and will take my business else where. And if I could give 0 stars I would!!!!!!!
              Read 136 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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