ComplaintsforMobility Works

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Stairlift Chair from this company, two years ago. I have had repeated problems with it and have had to have it serviced multiple times. I am charged a fee just to have them come to look at it. ($230) It still does not operate properly. I have called repeatedly and after at least five calls without a callback, I must take further recourse. I am disabled and this chair is a necessity to get into my home. I have 17 stairs up to the only entrance. I have been left stranded in my house or stuck at the bottom, unable to go up. I have had to replace the batteries twice already and other expensive parts, plus labor. The initial cost of this chair was $12,000 and there have been these issues since day one. They wouldn’t even schedule an appointment for me, unless I paid their service call fee, up front. I am a handicapped senior citizen, on a fixed income. So this has been an extreme financial burden from the get go. I would appreciate any assistance or advice you could provide to help me with this situation. Thank you. ** ******

  Business response

  10/15/2024

  To Whom It May Concern,
  
  Thank you for bringing this matter to our attention. We take customer feedback seriously and strive to provide the best service possible.
  
  Regarding *** ******' concerns, our last interaction with her occurred on June 11, 2024, during a service call. Since that date, we have not received any communication from her, despite her claims of multiple calls. We installed a Bruno exterior ELITE custom curve stair lift for her on February 23, 2023. At that time, **. ****** was not present for the installation, but we returned shortly thereafter to explain the lift's functions and provide her with the necessary manuals and remote controls.
  
  We have documented three service calls to her residence:
  
  1. Service Call #1 (August 25, 2023): Upon her return from an extended absence, the lift was not operational due to the battery charger being unplugged, which led to battery depletion. **. ****** was charged with a new set of batteries and the service call. The stair lift itself was functioning after this service, but the remotes required additional attention.
  
  2. Service Call #2 (September 5, 2023): We replaced the warranty circuit board and reprogrammed the remotes at no charge for the service call itself, although we charged for the labor involved.
  
  3. Service Call #3 (June 11, 2024): The lift had stopped mid-rail due to dead batteries. We provided new batteries at no charge under warranty and ensured the lift was fully operational again.
  
  In total, **. ****** has paid $781.25 for services, with $434.75 attributed to the initial issue related to her unplugging the charger. We have implemented a policy to charge for service calls in advance to mitigate instances of non-payment after service completion.
  
  After being made aware of **. ******' ongoing concerns through the BBB complaint, we proactively reached out to her and scheduled a complimentary service visit. We confirmed her correct contact details for future communication. During this visit, we ensured the lift was operational and arranged for warranty parts to be sent to address her current issues, with no additional charges planned for installation.
  
  We truly appreciate **. ******' patience and understanding, and we are committed to resolving her concerns. We hope the corrected contact information will help facilitate better communication moving forward.
  
  Sincerely,
  
  ******* *********
  Regional Vice President
  
  

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  01/30/2024, I bought a wheelchair van from Mobility Works from their website. Immediately, I experienced an electrical issue with the key fob. Mobility Works towed to the East Hartford Connecticut location. About a week after returning the van, it happened again. 2/28/2024 I returned to the dealer with no resolution. I was told to bring it to a Dodge dealer for further help. Shakers Dodge, in Watertown CT, had my van for over two months. Shaker's tried to contact Mobility Works for detailed service history information. After running the VIN number, Mobility Works told Shakers Dodge that this vehicle has a history of electrical issues and the conversion (Eldarado Conversion) can't get parts for it. This is when Mobility Works East Hartford stopped all phone conversations with Shakers. When I purchased the van, I was told and given a clean carfax report. Shakers tried unsuccessfully to contact Mobility Works East Hartford many times to get the repair history. Mobility Works will not return their calls. I called Mobility Works East Hartford. They say that I was only there once for service on 02/12/2024. They NEVER gave me an invoice from the 02/28/2024 visit and are saying I was not there on that day. I have phone records that prove I was there with actual pictures of their lobby. Mobility Works failed to disclose to me all of the electrical issues and the fact that there are no replacement parts for the conversion. I would never have purchased a vehicle with electrical issues or no ability to buy replacement conversion parts. The story is more detailed but I feel that Mobility Works not disclosing the vehicle's true history was misleading and an unfair sales tactic taking advantage of a special needs family. Shakers Dodge says this van is unsafe to drive. ***** from Shakers has advised us to contact the BBB because of Mobility Works failure to continue conversations with both myself and Shakers.

  Business response

  10/04/2024

  Dear BBB and Mr. ******,

  At MobilityWorks we strive to provide wheelchair users with the mobility, independence and personal freedom they desire.  As we listen to our client’s concerns, we strive to provide value and operate with integrity.  Members of our leadership team have reached out to Mr. ****** and to Shakers to clarify any questions and concerns.  We are currently working with Mr. ****** to resolve the situation and get him back on the road.

  ****** *****
  Regional Vice President
  
  

  Customer response

  10/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Mobility Works has contacted me. Though the process has not been completed yet, the process of rectifying the issue has begun. We are working together along with Shakers Dodge to resolve the issue.

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reached out to the company regarding needing a wheelchair ramp for my aging mother. She was diagnosed with *********** Disease in January of 2023. My mom was living with me and I was her care giver. She was total care. It took the company about a month to get the ramp installed and unfortunately 3 weeks after getting the ramp my mom deteriorated rapidly and unexpectedly due to a fall. I contacted ***************** the sales representative immediately and told him momma had come home from the hospital with hospice on June 29th. He was very nice and understanding. I stated that I needed to return the ramp if at all possible. He said that he should be able to work something out and use the ramp as a rental. I said "a rental" I did not get offered that option. *** chuckled and stated that the guy that handles refunds is on vacation and he needed to discuss this with him and call me back on Monday. The ramp is financed in my name through Affirm. I made a huge mistake in filling out the financing in my name instead of my mothers. I told *** that the refund would need to be issued to Affirm. One week later *** contacted me and I told him that my mom had passed away on July 6th. He gave his condolence's and then told me that he talked to the president of the company and the president of the company was only willing to refund me 15% of what I financed, which was ******* dollars. To me that was a slap in the face. I was never offered a rental and with all the stress I was under I made the financing in my name under duress. Any help would be greatly appreciated. Thank You

  Business response

  07/29/2024

  Dear Better Business Bureau,
  
  I hope this message finds you well. I am writing to address the concerns raised by ********************************* regarding her experience with our company. We deeply regret the unfortunate circumstances surrounding her request for a wheelchair ramp for her aging mother, who was diagnosed with *********** Disease.
  
  Upon receiving ************************** request, we aimed to provide timely assistance and support. However, due to unforeseen circumstances, it took longer than expected to install the ramp. Regrettably, shortly after the installation, ************************* mother experienced a rapid and unexpected deterioration in her health, resulting from a fall.
  
  Understanding the urgency of the situation, ********************** promptly contacted our sales representative, *********************, to discuss the possibility of returning the ramp. ************** expressed his condolences and indicated that he would explore potential solutions, including the option of using the ramp as a rental. We apologize if this option was not clearly communicated at the time.
  
  It is important to note that the ramp was financed in ************************** name through Affirm, inadvertently causing additional complications during this challenging period. ********************** informed ************** that any refund should be issued to Affirm.
  
  We have reached an agreement with **********************. We will proceed to uninstall and remove the ramp system, taking into account factors such as installation,uninstallation, depreciation, and use. As a result, a refund of $4,500.00 will be issued to *********************************.
  
  We sincerely apologize for any distress caused and deeply sympathize with ********************* during this difficult time. Our team is committed to providing exceptional customer service, and we appreciate ************************** understanding as we work towards resolving this matter.
  
  If you require any further information or assistance, please do not hesitate to reach out to us. We value the opportunity to address any concerns and ensure customer satisfaction.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  *********************************
  Regional Vice President

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a modified van to transport my wheelchair bound wife in September 2023.I had a number of problems with the van. The latest problem concerns the hybrid engine. The vehicle does not operate. I hove no transportation and they refuse to provide or pay for a rental. They dont know how to repair the vehicle.

  Business response

  07/23/2024

  Hello,

  As the Tader familys servicing dealer we will continue to make any repair needed to correct the issues under the manufacturers warranty.  We will be reaching out to VMI, the conversion manufacturer, to see if we are at a point where they require the vehicle to be returned to them for further repair.  We will also see if they will authorize rental unit for the client.  If the vehicle continues to fail, we will work with the manufacturer to replace the unit.  Ultimately we want to satisfy the family but need to work within the manufacturers policy.
  

  Sincerely,

  *********************
  Senior Vice President of Operations

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My husband had a stroke and has limited movement on left side, uses a wheelchair. Went to Mobility Works 3/27/24 to see about getting a wheelchair accessible van. Told salesman criteria for getting van was to be able to transport my husband and have a reliable vehicle. Was shown a van. Asked about other options. Was told none were available and someone else interested in purchasing the van. Purchased the van for $64,768.50. On 4/24/24, van ramp didn't work. Was parked in my driveway but unable to lower ramp to get husband out of van. Was after 5pm. Called emergency roadside assistance. Remote tech unable to provide assistance. Call transferred Mobility Works. Asked if salesman could assist. He came to house, initially unable to activate ramp but eventually showed me button to override the system. On 4/27/24, loaded husband into van but unable to close ramp and door even with use of override button. Called roadside assistance again. After listening to music on phone, call was dropped. Called again. Was told they could tow the van. Would be unable to tow van since ramp extended from the van. Override button did not work. Eventually able to bring ramp in by pushing and holding VMI button. Ramp moved about 6 inches, stopped, then retracted 6 more inches until in the van. Was able to call Mobility Works. They said they would send out technician next week. Made arrangements for Thursday, 5/2/24. At that time key fob didn't unlock van. Key in the fob did not initially work. Was able to get van towed to facility. Told manager I did not want to keep the van. He said he could refund $52,000. After "checking with corporate," would refund $56,000. Van was driven 270 miles in my possession. Asked about seat belt for securing wheelchair occupant. Was told seat belt was in back of van but salesman verified that it did not fit and would order another one. Did not receive any written instructions on ramp system. I do not feel that I can trust the ramp system in providing safe transportation for husband..

  Business response

  05/13/2024

  At MobilityWorks we strive to provide wheelchair users with the mobility, independence and personal freedom they desire.  As we listen to our client’s concerns, we strive to provide value and operate with integrity. After several conversations with and a visit to ***. ******* home, we were able to address the issues she was having. We remain committed to serving the community, to “Be There for all wheelchair users.” 

  ***** *****
  Regional Vice President

  Customer response

  05/16/2024

   I am rejecting this response because: I am asking for a full refund in 
  returning a wheelchair accessible van to Mobility Works.  I do not trust the vehicle to safely transport my husband who is wheelchair dependent. The ramp system was inoperable on 2 occasions:  Once being unable to remove my husband from the van due to the ramp not releasing and one  occasion when unable to retract the ramp into the van prior to driving.  The 24 hour emergency roadside assistance phone number was not able to provide a solution even after the call was transferred to a service technician.  After the van was towed to the dealership, I was told the ramp power switch was turned off.  Neither the remote technician nor the salesman who came to the house/van mentioned, used, or seemed to know about the power switch.  Upon my own investigation, I turned the power switch on and off and used the over ride button that was previously shown to me by the salesman to no avail.  The van came with no written instructions or manual for the ramp system.  When I asked about securing my husband if he chose to stay in the wheelchair in the van, I was told the seat belt was available in the back of the van.  When demonstrating how to use the seat belt by the salesman, it was noted that the seat belt did hot fit the receptacle and would need to be replaced.  I have little faith and trust in a company where the technician on the phone and the salesman who came to the house were not able to solve the problem.  I do not feel safe using the van for transporting my disabled husband. The van was in my possession for 35 days and was driven 270 miles.  I purchased the van for $65,000 and was offered a refund of $56,000.

  I bought the van in hopes of making my and my husband's lives more manageable and less stressful.  However due to repeated malfunctions and lack of follow through, this whole process has been an increased burden with much frustration and disappointment.  I no longer want the van and hope to have the money fully refunded.

  
  

  Business response

  05/21/2024

  Hello,

  Please see the detailed explanation of the client's proble** and how we addressed them in the attached document.

  Customer response

  05/27/2024

  as it fails to address the crucial issue of the refund amount.  While the dealer asserts that the van functions properly, their lack of expertise in handling previous situations has left me questioning the safety of transporting my wheel chair dependent husband in this vehicle.  This has eroded my confidence in their ability to support us should similar challenges arise in the future.  

  The last refund amount verbally quoted by Mobility Works was $56,000 which falls short by approximately $9,000 compared to the purchase price.  This essentially amounts to $34 per mile or $265 per day the van has been in our possession.  Considering that the rental vehicle rates are more favorable than the proposed refund, it's evident that this offer does not adequately compensate for our loss.  Furthermore, if the van is indeed in high demand, it's not unreasonable to expect a full refund.

  I urge Mobility Works to reconsider their offer and provide a refund that accurately reflects our financial loss and the uncertainties we have faced.
  

  
  

  Business response

  06/05/2024

  The van is reliable and safe. Unfortunately, after many conversations and visits to the clients home, **. ***** was still unable to work the upgrades properly. We made an offer to **. *****, but she has rejected it. We consider this matter closed. 

  Sincerely,

  ***** *****
  Regional Vice President

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a wheelchair accesible van from this company on 4/26/22. withing the first 30 days I started having mechanicl issues with the van. I have had the van in their repair shop numerous times of which, the van was either misdiagnosed or not repaired effectively. The most serious repair issue started within the last 9 to 11 months. The vans wheelchair ramp will not consistently deploy on inclines and on level ground. They have attempted to repair the issue numerous times but to no avail. Their own mechanic said the ramp system itself is problematic, and cannot be repaired and probably should not have been sold; because they were aware that particular ramp system is outdated and near impossible to repair. I have spoken with upper management - Regional Manager: ****** ********* and Regional Service Director: ****** ******. Neither of them effectively resolved the issue and Mr. ****** told me they would not be dealng with the issue unless it happens again. Well it has happened and continues to happen.

  Business response

  04/29/2024

  Hello,

  At MobilityWorks we strive to provide wheelchair users with the mobility, independence and personal freedom they desire.  As we listen to our client’s concerns, we strive to provide value and operate with integrity.  Our **** ***** team is actively working to find a solution for this client. Thank you for the opportunity to serve you, we remain committed to serving the community, to “Be There for all wheelchair users.” 

  My Best,

  ******** ******

  Client Relations Specialist

  Customer response

  04/29/2024

   I am rejecting this response because: I was told by the Regional Service Director/Manager: ****** ******; that they Mobility Works, would be doing nothing further with the ongoing issue of the door and ramp not functioning properly. Hence, Mboility Works has sent you a standard response to a complaint inquiry. They told me point blank the werent going to do anything further...which I recorded by the way.  So I have no faith in what this **** person has to say.  If they were interested in resolving the issue, they would have done so by now. I offered them numerous options at numerous times to resolve the issue and they refused.  I have the emails to prove that as well.  
  
  
  

  Business response

  05/14/2024

  [[BBB TRANSCRIPTION FROM EMAILED AUTO-RESPONSE FROM THE BUSINESS 5/14/2024]]

  Hello,
  
  
  I am traveling for business and will be slow to reply. 
  
   
  
   If you need immediate assistance please call our main office at ************.
  
   
  
  Thank You
  
  ********

  Business response

  05/15/2024

  Hello,

  The problem that the client is experiencing is that on a steep incline the weight of the sliding door will cause it to not stay fully open. On a level surface the condition is not present.
  
  Initially **************** desired to have his vehicle re-purchased. MobilityWorks agreed to do that at the full purchase price, which included all fees associated, refund of his down payment and any additional payments made. He declined this offer.
  
  *************** states his desire is to keep this vehicle. Should he want to do this MobilityWorks will try and provide service to him to the best of our ability.He, however, is requesting a cash settlement for inconvenience and to keep the vehicle. MobilityWorks is declining this offer.
  
  MobilityWorks is still willing to work with **************** to try and satisfy him but to this point has been unable to.
  

  Customer response

  05/16/2024

   I am rejecting this response because: I do not trust this company to be fair and equittable as far as repairs go. So in light of their refusal...for financial compensation for the many innconviences I experience with them; I will accept they intial offer of them buying the vehicle back and refunding my deposit.  I have been contacted by both ***'s 7 On Your Side and *** Responds to bring a more public light to ther business practices.  I have also contacted the ****** of *********** Repair and filed a complaint. I will contact them with MobilityWorks response and see what they recommend as well. In addition I am requesting the reimbursement of all repairs I paid for while I had the vehicle in my possession; that I would not have had to pay for if I was provided full disclosure of how the vehicle operated. Hence I am requesting the reimbursement for the following invoices as well... totalling $1,743.28

  Oak-730529

  Oak-673669

  Oak-685335

   

  
  

  Business response

  05/23/2024

  **************** has agreed to our offer to repurchase the vehicle. We consider this matter closed.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went there for repair on my wheelchair accessible van. I have a very expensive warranty that was told everything would be covered. Got an estimate for the repair was told it would be 850 some dollars to replace a battery and the battery was $175 and is not cover which I understand they said it would take 1.5 to replace the battery at $155 per hour so it should cost just over $400 asked for an explanation of the charge and was transferred to a voicemail I have since called eight times over the last 10 days requesting a phone call back they no longer answer my phone calls they simply sent me directly to a voicemail. I am in a wheelchair. My daughter is also in a wheelchair. Critical that we have this van operating correctly all I want is my van fixed and explanation of what the charges are.

  Business response

  04/08/2024

  The ******** MobilityWorks team, as with all of our locations, follow the protocols set forth by the extended service contract administrators.  In this case the coverage was declined due to the repair item being listed as a maintenance item which is excluded from all extended coverages.  Mrs. *********** expressed her displeasure with this conclusion and the team reached out and appealed the decision.  Between the time of that call and this response NWAN has approved the control board and labor under warranty.  Mrs. ********** will be responsible for the battery as it clearly excluded.  As for the communication lapses, our IT has investigated and found that in all instances calls were answered.  This is very important to us as we pride ourselves on the “be there” mission.  We have several fail safes in place so that clients who need service or have an emergency can get a hold of one of our team members.  We believe Mrs. *********** will be satisfied with the outcome and we look forward to supporting her mobility solution far into the future.
  
  ***** *****
  Regional Vice President

  Customer response

  04/09/2024

  I was able to get in contact with the regional manager, and he was able to get the store to reply back to me. I understood and I’m fine and happy to pay for the battery that is not covered under the warranty. My issue was the other part of the repair that is covered under the warranty. When I called the warranty company, they told me a claim had never been submitted to them for the repair. This is the third repair that I’ve had done under this warranty and each time I was quoted out of warranty pricing. It was told it was not covered and all three times I’ve called the warranty company and they told me the repair was covered. I believe they are doing some dishonest practices here, by people out-of-pocket prices, as they make more money than submitting it through the warranty, and they know that disabled people that have purchased these vehicles must have these repairs done.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Grand Caravan from MOBILITY WORKS on 11/07/23. My husband passed away on 12/24/23 so we only used the van for 47 days and placed 421 miles on vehicle. We traded a truck for $19500. The purchased price was $34209, plus some warranty costs. After about two months of negotiations I was able to get the loan paid off, after making three months of payments, and a percentage of warranties, no other money. So for my 47 days and 421 miles of use, this company made approximately $19500 plus what amount they sold the truck. I feel that they knew they had a widow that needed to get the. Va taken care of and not to have to pay more money. I felt that I should have gotten more back. This was very expensive for 47 days and 421 miles. It would have been better to get something back from the truck than to make all that money for a short time. I do not know how the BBB works, but this was not very professional. They also never gave me a chair to sit down on while closing this offer. I finally grabbed a chair and dragged it over to his office table. This was the Mobility Works in Sharonville, OH 45241; ******* *****

  Business response

  04/01/2024

  
  “The ***** family has filed a complaint regarding warranty issues, which in not correct.  The family purchased a solution that was sound and worked well for their situation, unfortunately it was only for a short period of time.  MobilityWorks is committed to being compassionate regarding the fragile nature of our clients and Mr. *****’s passing was obviously unexpected.  In cases where title paperwork has not been processed, we frequently give our clients the option of reversing the transaction, but it this case the title was already flipped, taxes paid, and a new owner registered.  These items have a large impact on the resale value of an already pre-owned vehicle and unfortunately drastically impacted the value we could offer as a buy back.  We have processed the refunds for any cancellable products like the extended service contract for the family to assist further.  As for the referenced truck that was traded in, we do not resell these unmodified vehicles to the public and simply transact them over to a local automotive dealer, who would have made any profit reselling the unit to another consumer.  MobilityWorks takes non-modified vehicles in on trade a s courtesy to our clients so as to streamline an already difficult transaction for them.  The *****’s were welcome to sell the trade in unit of their own accord.  All that being said, we are disappointed that the family did not get the client experience that we take pride in.  The regional management team will be connecting with our internal valuation department to see if there is a recalculation that can be done that will allow for us to get the ***** family some more back on their buy back transaction.  Someone from our team will be reaching out to discuss any concessions that may be able to made in the next 10 days.”

  ***** *****
  Regional Vice President

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a Bruno SRE-3000 stair lift that broke down at the top of the stairs and I have been putting calls into the compony for 2 weeks and I keep getting a response that someone will be calling to schedule to have the chair fixed. unfortunately I never get a call to schedule to have it repaired, this has been going on for 2 weeks. because of the position of the chair it caused a hazard for my mother she almost feel down the stairs twice. I had to remove the chair from the stairway before she got hurt. I have called them 6 times in two weeks and they still haven't called to schedule to have someone to come out and fix the chair. this issue actually strands someone in the house that needs it to to get down the stairs and the cant make there medical appointment's.

  Business response

  02/27/2024

  Hello,

  
  At MobilityWorks we strive to provide wheelchair users with the mobility, independence and personal freedom they desire.  As we listen to our client’s concerns, we strive to provide value and operate with integrity.  Our service schedule in this area of the country has been booked for appointments, but the team has contacted *** ********** and service is scheduled for Wednesday, 2/28.  We appreciate their patience and understanding.  We remain committed to serving the community, to “Be There for all wheelchair users.”
  
  
  ****** *****

  Regional Vice President

  Business response

  03/07/2024

  Dear BBB,

  We wanted to provide an update from our response to you and the client when we replied on 2/27.

  Upon arrival, our technician found that the lift had been disassembled and was in pieces.  *** ********** acted in a manner that made the technician uncomfortable from a safety standpoint, and unfortunately we will be unable to provide service this client.  It is rare for us to have to make this decision as our goal “Be There for all wheelchair users”, but we must ensure the safety of our team members.   
  

  ****** *****

  Regional Vice President

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In February of 2023 we purchased a handi-caped vehicle for our two special needs children from Mobility Works. Since then, the vehicle has been in four times for repairs, with each time costing my wife time from work and several hours from home. Each time the company has made empty promises, caused additional damage, lied and been very deceitful. We would like resolve with the vehicle ASAP. We are not seeking any monetary reparations at this point. We simply want the vehicle repaired correctly. We also want a loaner delivered to us, this vehicle picked up, and our vehicle returned once it has been properly repaired. The most recent issue is with the flooring in the rear of the van where the wheelchairs tie down. They burned the original flooring trying to repair a seat that was broken upon delivery. When they installed the new flooring, they caused additional damage to the panels in the van and the new flooring is not seated properly.

  Business response

  02/23/2024

  Hello,

  At MobilityWorks we strive to provide wheelchair users with the mobility, independence and personal freedom they desire.  As we listen to our client’s concerns, we strive to provide value and operate with integrity.  During the most recent visit to MobilityWorks, repairs to the Downs’ van took longer than anticipated.  The Service Manager spoke to Mrs. Downs on 2/22/24.  The vehicle is being picked up from the Downs’ home on Monday, 2/25, brought back to the shop for final repairs, and will be returned back to their home the same day.  Thank you for the opportunity to serve you, we remain committed to serving the community, to “Be There for all wheelchair users.”
  
  
  ****** *****
  Regional Vice President

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩