Business ProfileforRutland Bottle Gas, Inc.

My gas went out on 1.19.24, and I called Rutland Bottle Gas at 5:01 that evening and went to the automatic message. I called both emergency lines because it had snowed about 6 inches, and the temperature was going to be in the teens. I had just gotten 2 full tanks on 12.27.23, and I was out of town for five days since then. When the driver came in to do the leak test, he said that he left one side on and one side off. He said when it goes out, I will need to flip the lever. He showed me how to start the heater inside, but said he didn’t want to show me outside how to switch it because it was so muddy out. He described what I would have to do. When I told the first guy that I talked to at 5:08 on 1.19.24 from the emergency line that the driver said I would have to switch the lever, he said he couldn’t comment on it. He said I know a lot of people go through gas quicker than they think. This guy asked me to text him my address, and he responded back asking for my name when he couldn’t find my account. He texted me at 5:22 and said he reached out to dispatch and was waiting on a response. Then, a guy who said he was the drivers boss called me at 5:30. I missed his call, but called him back immediately. One of the first things he said was he talked to the driver who said he left one side on and one side off. Then, he asked me if I switched the lever because the other tank should be full. I said no, and my brother in law just checked; both tanks were empty. I said if he told me it had to be flipped then how are both tanks empty? He said my drivers are all almost out of hours, so I don’t know when I can get someone out there. He asked if I had other heat, and I said not really. I can use space heaters though. I had people here with me when he was on the phone, and he said we will bring a new tank. I would just need to go out and check it once a week. Then, when one tank flips to red, that’s when I will know that side is out and to call back for a refill.