At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- PO Box 403, Sylvania, OH 43560-0403
- BBB File Opened:
- 11/28/2000
- Years in Business:
- 36
- Business Started:
- 1/1/1988
- Business Incorporated:
- 1/3/2001
- Accredited Since:
- 2/26/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 4
- Contact Information
Principal
- Mr. Don Aldrich, Owner
Customer Contact
- Mr. Don Aldrich, Owner
Industry Tip
BBB Tip: Finding the right landscaping and lawn care pro can save you time, money
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
[BBB Transcription via Attachment]
On March 25, 2022 I sent an email to Aldrich Landscape, as I have done the past few years, listing the projects I wanted to get done this year. Unlike previous years, *** Aldrich did not come out, but after emails and calls sent a contract for time and expenses. I signed the contract and returned it on June 28, 2022. On August 5, 2022, a crew of young men came to the house and there was no supervisor with them or when they left. I have a brick wall surrounding some trees in my front yard and it was settling and needed to be fixed. Bricks were taken out and put back in haphazardly -¬some were vertical and some were horizontal and some were broken and left out. I was busy working in my backyard. On September 20, 2022, I did a closer inspection of what had been done. The bricks (caps) on the top of the wall were not even stable enough to stand on. I immediately took pictures and texted *** Aldrich and emailed his wife. I assumed that Mr. Aldrich would come out and we could discuss what needed to be done to get this wall the way it was supposed to be. I emailed 5 times and was always told that *** was busy, or one time a meeting was set up and he never came out because he was busy. Evidently he came out October 25 or 26, but never r
someone in a supervisory capacity come out and looked at the project before the crew came out or had come out with them, then hopefully they would have noticed this. On October 26, 2022, I emailed Aldrich and asked to set up a meeting with Mr. Aldrich to get an estimate on getting the wall replaced. As of this time, I have not heard anything from them.
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