Business ProfileforTST Appearance Center LLC

[BBB Transcription via Mail]

November 3, 2023 at 8 am I had an appointment for undercoating of my 2014 ***** Insight. I never got a good vibe (that I made a good choice about using TST &
there was nothing to worry about;) from the the guy at the front desk who said "All I need is your key". 45 minutes later I left by Black & White **** for a $26.00 ride plus tip back to my house. I had locked my car outside in your parking lot.
I returned around 4 pm by Black & White **** for the same amount plus tip & then
to pay $250.00 cash inside for the first of 2 coatings that I was coached to get. I was
returned my key and found my car in your parking lot and drove off your property, content
that all was fine and they did a good job.
For years I have stashed cash in the cubby hole of my dashboard, a little compartment and never
had a theft issue with missing money despite other missing things in car from time to time. It never
crossed my mind that my 3 20 dollar bills, 2014 minted Silver Dollar (for good luck driving)
& my locking lug key nut wouldn't be in the compartment but when I opended the compartment
approx 3 weeks after being at TST Appearance Center LLC it was empty. No damage was seen
on exterior of car so I thought back well how did this happen ? My TST visit crossed my mind to
where such a theft could have very EASILY been perpetrated. The guy who took my key is a
prime suspect as he probably moved my car into the building and if he didn't move it back
out to the parking lot then another employee is also a suspect. Or unless you allowed
some auxilliary policing group onto your property and let them rummage through my car
to take whatevr they wanted. Or any one of your employees. You can recoup you $200.00
from the policing group if you caught them on camera or your employee for that matter but
the employee movers of my car would have been clear out of sight at times.
To resolve this issue I am sure you have insurance for such a thing as it looks like BBB
 
requires it unless you didn't get it and they didn't check on you. I paid you $250.00 cash
so a fair restitution amount is $200.00 that needs to be returned to me and the issue is over.
That is 4/5ths of what I paid for your service so you only made $50.00 on me that day.
If thinga had worked out better I would have used your service for the 2nd coat and whole car
detailing in the spring but unfortunately that will not happen.
I am sending this letter to the BBB just so they know about what happened at your establishment.
Just because you think that you would have opened the compartment to check on the contents and
I should have too, before 3 weeks were gone, is irrelevant.
I will call you soon to see what you have discovered. Thank you, if you send a check, see below
for address
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