ComplaintsforMidas Auto Service & Tire Experts - an Employee Owned Company

• Initial Complaint

  11/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 21st 2024 was the first time I had the CTS Cadillac taken to Midas. My complaint with Midas is I had repairs to the CV joints because they insisted that they were a necessity to be repaired. I originally visited their repair shop because of my tie rods needing to be replaced or adjusted but they came up with a diagnosis to replace a number of front suspension mechanisms to properly steer the vehicle at a price of $1,493. The job lasted for a week and the car was being towed back to their shop. The installation I witnessed caused a crack to the power steering hose which they refuse to take blame for it, claiming the motor mounts failed. I don't understand why they did not witness this issue before it cost myself to repurchase a pair of CV joints, a bracket and a new power steering hose for the price of $2,100 Plus $550 for towing back to their facility. I wish to be fully reimbursed of the second pair of CV joints and towing for the results of their incompetence of their misdiagnosis

  

  Business response

  11/12/2024

  Customer came in on 10/19 with Service Request - check vehicle has constant jerk advise if needs diagnostic charge its from 20-40 mph. We did the inspection and recommended - both front half shafts, Wheel alignment, brake inspection, Rack and pinion, both outer tie rods. Customer opted to replace both front half shafts and the alignment, and decline the rest. Nothing more we can do, we are not responsible for secondary issues and declined repairs. 

• Initial Complaint

  11/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/24/24 I went to Midas for break repair. I was in a rear end collision on 9/30 and it was deemed my brakes needed repair not as result of the accident. Physical damage was repaired by ************************. They ran a diagnostic report and found nothing to be wrong with the vehicle other than worn breaks. So I go to Midas for front break repair. They do that and I get talked into some kind of system cleaning which included an oil change. Oil filter they put in had a hole so oil is leaking from my car, I bring this to the managers attention and he validates that that is what happened. They hose off my car, replace the oil, I pay and say Im good to go. I mentioned we were taking my car on a road trip to ******* to move my brother and sister in law up to **********. Come Sunday night were getting ready to come back and my car stalls/ check engine light is on. I check the dipstick and theres no oil. So I put in 3.5 quarts of oil, check engine light comes off and everything seems fine. We get to ************ and spend the night. Get in the car Sunday and 10am and around 330 we stop for gas. My car is now smoking and I can see my belt dangling. I call an auto body place a mile away, drive it there. They suggest I get it towed to Midas near by, gets me a tow and at the Midas in ********, ************** at 5pm. They close at 6pm and say they will have to diagnose it tomorrow. Tomorrow (Monday 10/28) comes and doesnt sound good. Theres oil all over the engine, probably will take a few days. So we decide to head up to ********** and leave the car. I get a call today from the store manager in SC and he says they are only paying for new belts/ oil change. That they found a leak elsewhere that is the underlying issue that couldnt have been from them and refusing to fix it, or pay for a rental, or pay to get my car back to **********. I have now missed 4 days of work because of this. I dont have the money to get a rental so I cant get to work. They are not budging

  Customer response

  11/04/2024

  When I try and add documents it wont allow me

  

  Business response

  11/06/2024

  I have spoken to the customer and *** the district manager for ***********, Midas
  
  This vehicle came in with a severe oil leak we installed the valve cover did the other work and she left she went on a trip as she states she breaks down with another oil leak tows it to Midas in Columbia SC, they deem that the valve cover is leaking again and also the intake was also leaking oil I agreed to cover the valve cover gasket the belt, cleaning up the oil and a new oil change- which *** (the DM) will put on a 1513- since it drove fine all the way to ******* it is obvious we are not responsible for the intake Which *** also agreed with us They explained it to her and she felt we should pay for everything I then spoke with her again and explained that the intake is plastic and it didnt leak all the way to *******- I then agreed to reimburse her for her tow to the Midas shop in ********, **, which is ******- I also agreed to reimburse her for half of her hotel bill for the 1 night. Nothing more we can do here, we stood by the Midas warranty with the work we performed, we are not responsible for secondary issues due to normal wear. 

  Customer response

  11/07/2024

   
  Complaint: 22498385
  
  I am rejecting this response because:
  Thursday (10/24) evening there was oil leaking from my car after I left Midas which I told them about but it was obviously disregarded. I was not due for an oil change and was talked into the cleaning system and oil change that Midas performed on Thursday 10/24. There was oil all over the back on my car when I arrived in ******* on 10/25, the shop that I took my car to that helped me find the tow company said it was absolutely oil all over the back of my car. That it was something they had messed up. Once we got to ******* we didnt do any driving because we were packing up my brother and sister in laws apartment so I did not notice anything wrong with the car until we left to head back up Sunday evening 10/27. 
  

  I expect Midas to pay go the tow, for my hotel and the $1800 to fix the manifold that apparently needs to be replaced. I was in a rat end collision on 9/30. Someone hit me while braking in the rain, the auto body place I took it to did a full diagnostic on the vehicle. There was no oil leaking from anywhere at that time. I literally go my car the same day I took it to Midas. They need to fix what they messed up on my vehicle! 
  
  Sincerely,
  
  ****** *****

  

  Business response

  11/11/2024

  We are not responsible for secondary issues. We stood by the Midas warranty and the second Midas location made the repairs needed to fix the initial repair made. 

  Customer response

  11/12/2024

   
  Complaint: 22498385
  
  I am rejecting this response because:

  my vehicle had a full diagnostic done and completed on 10/24/24 by ******* auto body in the ***********. I left this location and headed the 2 miles to Midas for breaks. I was never told by Midas either of any kind of oil leak prior to be talked into the system cleaning which included an oil change. Afterwards I drive home, .7 miles from Midas, and there is oil on my driveway. So please explain to me home this is not at the fault of Midas. I have never found oil on my driveway, ever!
  
  Sincerely,

  
  
  ****** *****

• Initial Complaint

  10/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I called around 12:30pm to inquire about their deal for $29.99 for an oil change. The employee confirmed the offer and set me up for an appointment for 1:30pm that same day. I came for my appointment and handed him my key and went to the mall to kill some time. At 2:10pm I get a call from them, they said my oil pan was leaking. I know for a fact that it was not. They also said they were about to do the oil change. I returned at around 2:30pm and the fact that the manager was there instead of the employee who took my keys already made me uneasy (later on I asked to speak to the employee who I talked on the phone with/who took my keys and the manager straight up refused). The manager says that the $29.99 offer was only for synthetic blend, not full synthetic. He tried to charge me $75. I tried to argue back that they should have told me they were putting full synthetic in the car when they called me before doing the oil change and that they would charge me more than the agreed price. After some back and forth I started recording audio, and the manager did admit to fault but still did not honor the $29.99 price. In the recording, you can hear my tone where I am trying to negotiate, and you can also hear his tone, which was extremely hostile. He was basically yelling at that point. He then proceeded to snatch my keys from the counter after I told him I was going to call the cops. He left and came back after 2 minutes, and he agreed to charge me $40. To make things even worse, when I got home and checked my oil, IT WAS DIRTY! After everything they have put me through, I believe I am entitled to a refund.

  

  Business response

  10/17/2024

  The coupon CLEARLY states synthetic blend. Customer is more then aware his vehicle takes full synthetic (ow20). We already gave a discount due to customer tantrum, no other refund will be given. 

  Customer response

  10/18/2024

  
  Complaint: 22431934
  
  I am rejecting this response because:

  The 2012 Camry DOES take synthetic blend, as long as you have the right viscosity, 0W-20. Midas KNEW that I wanted to do the deal for $29.99 for synthetic blend yet they never said that they were going to put in full synthetic. Even when they called me before doing the oil change, they only said that my “oil is leaking into my oil pan”. That would have been a perfect time to mention that they are doing full synthetic instead of the blend. They put in full synthetic without my consent, and the manager admitted to that - I have an audio recording. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  10/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 9/27/2004 I stopped at Midas and they rotated my tires. I ask how much to flush my radiator and put in new coolant. The guy i spoke with said about $120.00. I set an appointment for 10/1/2024 at 1:00. I dropped the car off at 11:00, and I might want the upper and lower radiator hoses replaced. **** ******* at Midas did not wait to contact me he called my wife and gave her a price of about $630.00 for everything. My wife is 80 years old and knew nothing about the were Quoting. She had no authority to ok any work. When I called at around 2:00 no won asked me anything about pricing. When I picked up the car they had a bill for $630.00 That is $500.00 for upper and lower radiator hoses. No one that knew anything about cars would have approved that pricing. I put the bill on my credit card in order to pick up my car. I did not sign the bill. A copy of this outrage is going to my credit card company, office of aging and the attorney general of Ohio. This is just taking advantage of me Thank You ***** ********

  

  Business response

  10/16/2024

  We did nothing wrong here. We called the customer once we had the repairs needed with estimate. The wife answered stating she will let customer know. Call was ended. The wife called back, this is on a recorded line, and approved the repairs. Manager , 10/16/24, left a VM for customer, strictly for customer satisfaction, he will offer the customer a $70 refund on the **********************. customer needs to return the mangers call. 

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I drop my vehicle into Midas 10/3/24 for brakes ONLY and nothing else. My vehicle did not require any other maintenance due to the fact that I maintenance my vehicle through the dealership. The dealership is who informed my I needed breaks but decided to go with Midas because it was cheaper and I previously done business with them. Once my vehicle was dropped off, a representative from Midas called to informed me they completed a 24 point inspection on my vehicle and he suggested that I needed an oil change. I informed the gentleman I did not want the oil change because I'm not due until December or at ****** miles (my vehicle is currently at ******ish) , and the sticker placed on my windshield by the dealership indicated that. The brake work was completed but when I picked my vehicle up my check engine light was now on. I spoke with the manager *** and he asked me to bring the vehicle back. I brought the vehicle back only to be told he doesn't know why my check engine light was on and the proceeds to pull my carfax as if I had problems before bringing my vehicle to them. Once he pulled the carfax and nothing was found, I told him I'll take my vehicle to the dealership and I'll let them know the cause for the check engine light and he agreed that if they were the cause, they would cover the cost. Fast forward to today (10/11/24) I took my vehicle to the dealership and they were about to get the check engine light off and informed my that I would need an O2 sensor down the line and my vehicle is good to go. I'm not filing this complaint because I want Midas to pay for the O2 sensor. I want to be reimbursed $189.72 for the diagnostic test I had to get because whatever 24 point test they decided to unnecessarily cause the check engine light to come on. I was more than will to let them do the diagnostic and I wouldn't be out of almost $200. Had I agreed to the oil change or whatever maintenance they came up with I would've had to take my vehicle to the dealership.

  

  Business response

  10/14/2024

  Our 24 point inspection is a visual inspection. We are not responsible for an O2 sensor going out due to normal wear simply because we did a visual inspection, that we do on every vehicle, before we repaired the brakes. 

• Initial Complaint

  10/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Midas at the location provided, I scheduled a service to fix a broken headlight. It was returned to me and I had noticed the issue was not fixed & I had payed them in advance for my service. My car was taken back and the issue was resolved for the time being. Today, 3 days after, my opposite headlight that was in good condition, is now out.

  

  Business response

  10/14/2024

  Customer came in on 10/4 for headlight. The light was replaced and returned same day. We are not responsible for the other headlight now going out. This is normal wear, if one goes out, chances are the other is not far behind. Customer is welcomed to get a second opinion. No refund will be issued for repair made. If the light we replaced goes out, customer can return for us to check and replace under warranty. 

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my truck into midas. I had a single engine code for crankshaft sensor. I asked them to repair it. I also had a new air intake installed. When I went to pick up my truck I had brand new engine lights blinking and I was told by them that I now have a random misfire. This was not a problem that existed prior to the work. I also brought my wife's car in to have her cabin air filter replaced. While still on the lot before we're able to pull out none of her fans or dash lights work. I also asked them to fix her emergency brake, they simply disengaged it so we no longer have an e-brake at all. When I approved the new air intake system they told me it was going to be the same as my previous. It is not the same they replaced it with a lower quality intake at an upped price. I do not mind spending the money I am aware that they have to make money as well and that is not the issue at all. Every time we bring a car into Midas we leave with a new issue and I cannot get them to take care of it. I shouldn't bring my car in to have an issue fixed and you allow me to leave with a brand new issue. So after going to have our cars work done I have a truck with an engine that misfires and my wife's car has no e-brake no heat no electric in her Dash. I've tried to contact Midas about it but their response was that they don't agree. So I am left with no options but to report it to a higher authority

  

  Business response

  09/27/2024

  The vehicle has 250000 miles on it, the customer only does what he requests and tries to bring his own parts. I tried to call his number, left message. He has done several of his own repairs they can be seen in DVI. He uses plumbers putty to keep his cold air intake together amongst other DIY repairs. I did review he has never done normal maintenance to the vehicle. We will try to get him in but it sounds like we only do what he wants and then he blows up on us when still has issues? We will recommended maintenance and he thinks we are just trying to get more out of him. 

  Customer response

  09/27/2024

  
  Complaint: ********
  
  I am rejecting this response because:  they have completely ignored the issue by bringing up things unrelated. Like saying I'm bringing in my own parts. And don't do maintenance. I brought in brake pads for my wife's vehicle which has nothing to do with this complaint. They told me No and that was that. Also this complaint never mentioned brakes. I was told I was getting a K&N filter and I didn't receive it.  Either way, I got an air intake, I should not leave with a new problem like a blinking engine light that never existed before.  As far as maintenance goes I've brought my truck to them three or four times this year. That is not mentioning the other mechanics I use for my regular maintenance. This is my work truck I cannot neglect maintenance and I have made it clear that I don't mind spending money. The bottom line is I should not be leaving with new issues. This has happened to two of our vehicles but for this complaint its about the truck. I have never been hostile with these people, I am not that type of person. I have called and voiced my concerns. Most of the time I'm told the guy that worked on it is not there. If Midas cannot resolve the issue and or stick to the main point then I reject the response. I would like for them to correct the issue not criticize my vehicle. The parts they are bringing up were replaced by them. I have done every single recommended maintenance. I have never received a call or voicemail from the business in response to the complaint. 

  
  Sincerely,
  
  *** ********

  

  Business response

  10/08/2024

  DM has left multiple messages with no call back. We have enough documented to prove all his dash lights were on, you can see from previous visit. And the visit from before. 

  Customer response

  10/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 15, 2024 I went into this Midas to purchase a set of tires. The associate named ***** ****** infomed me that the front rotors and brakes on the vehicle were also bad. I paid to have them replaced along with the tires. I informed Mr. ****** that I was going to be making a cross country drive in the car and I wanted to ensure that the car was in a good shape to make that drive. The drive was to Denver, CO. I started experiencing brake troubles by the time I arrived in Lincoln Nebraska on August 25, 2024. Upon arriving in Denver, CO, I went to Midas to have my vehicle inspected at **** * ********* ***** ******** by **** ******. **** initially examined my vehicle and informed me that the issue was NOT the front rotors and pads but the rear and tried to get me to pay an additional $600+ for them to do rear brakes and rotors. Having had a negative experience with Midas already. I declined. I went to another mechanic to have the vehicle inspected. That mechanic informed me that my rear brakes were fine. I paid that mechanic to replace the rear rotors and pads anyways because when I told **** ****** that the issue (noises of grinding) were coming from the front of the car, he insisted I was lying and did not know what I was talking about. He informed me that he would not honor the vehicles warranty because the front pads and brakes were fine. I spent money that financially I did not have to and still did not receive the simple service that I paid for with the original Midas in ***** **** **. When I returned with new rear rotors and pads. **** then said the problems was the brake pads, rotors were still new and slapped a cheap pair of CarQuest pads on the front of my car and told me issue was fixed. The grinding sounds got worse and inevitably caused and is still causing damage to my vehicle. I told **** that the pads and rotors needed to be replaced and he did not agree and only replaced pads. I am seeking damages from BOTH locations in the amount of $431.97.

  

  Business response

  09/25/2024

  Our DM has been in contact with Ms. ****** and she provided him a $0.00 invoice from a Midas in ******** and the invoice from the original work in ***** ****. We would need to see invoices from the other services that she is saying she had elsewhere before we can consider any reimbursement but once she provides that we'll be happy to discuss with her.

  Customer response

  09/26/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  My issue is with the original purchase. That repair was faulty and as a result I had to take it to several Midas’ here in CO. I provided the receipts for the work done by Midas. There wasn’t a charge but repairs were made indicated in each invoice. Those repairs resulted in more issues with the vehicle. I have video evidence. I will not provide documentation from other mechanics as that will be used to support my claim against Midas. 
  Sincerely,
  
  ********* ******

  

  Business response

  09/26/2024

  We don't understand Ms. ******'s refusal to share information that would help us decide next steps. We're sorry if she was inconvenienced but it seems the nationwide Midas warranty worked exactly as it's supposed to as she paid no monies to have her warranty applied. It seems she has additional issues that need to be addressed but those are unrelated to the work we performed so we would not reimburse her for that new repair. If she has invoices from other mechanics that she would like us to consider we'll be happy to look at them but there is nothing further we can do if she doesn't want to cooperate and simply wants us to cut her a check because she says so. Again, we're happy to help but response makes being stonewalled at this point and she would prefer to have a "claim against Midas" as opposed to a resolution to her concern.

  Customer response

  09/26/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  The original repair is the issue here and the only issue here. I would like that this issue goes to arbitration so that a neutral party can see that the issue is with my front brakes and rotors. That is the repair that I have had to repeatedly go to Midas for. That is the issue that continues to be ignored and the warranty WAS NOT honored. My vehicle presently makes noises (grinding) in the front. When I went to two different Midas to have the issue looked at they did not honor the warranty and replace the front brakes and rotors as the warranty states. One Midas mechanic slapped new brake pads on old rotors snd made the grinding sound worse. Another Midas mechanic tried to scam me for $3200 in repairs. Those receipts have been sent to Midas. When I told Midas about the issue with my front brakes and rotors they lied and told me the sounds was from the rear and refused to address the issue in the front until I paid $440 to replace the rear. Another mechanic did the rear as I DO NOT TRUST MIDAS. They confirmed to me before the repair that the rear brakes and rotors were fine and that the grinding was coming from the rear. I paid that mechanic for new rotors and pads in the rear. Sound continues which means Midas lied again and cost me money again on a repair.
  Sincerely,
  
  ********* ******

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 24, 2024 I took my car to Midas auto and had an oil change. I was waiting for the oil change to be completed in their waiting room. There was a problem with the level of my antifreeze and nobody came out to the waiting room to advise me. while driving my car overheated 4 to 5 times. On September 9, 2024 I took the car to the repair shop that usually fix my car and and was told that I was out of antifreeze. This could play a major Repair of the engine. There was no antifreeze in the car at all usually when you’re waiting for your car and there’s a problem like that they would tell you tell you that they’re topping it up but nobody came out to tell me that. I want to settle with the payment that will cover most of the repair cost. I will need money from them to start my repair. The address of the Midas shop is *** **** ****** ** ********** ** *****. I called customer service and reported the problem and nobody returned my call. I called back again and they were supposed to have the supervisor contact me but I never heard from them for the second time. The car that was taken for repair was at 2017 Lincoln MKC. Sent from my iPhone

  

  Business response

  09/24/2024

  We have communicated with Mr. ********* as he has previously complained to Midas regarding this same issue but we contacted him again upon receiving this complaint and reiterated our position. In his prior complaints he acknowledged that we indicated that his coolant was low when the vehicle was presented to us. We do not remove or add coolant nor open the coolant reservoir during our courtesy check - we simply inform what we see and may or may not make recommendations accordingly. We did not cause the coolant to be low and though we reviewed our findings with Mr. ********* (as we do with all customers), as many customers do, he decided to not have us take any action on that concern. To reiterate, we DO NOT just "top off" fluids (other than windshield washer fluid as a courtesy to our customers) as being low on fluids indicates an issue that caused the low fluid and any auto shop that does is simply putting a very temporary band aid on and issue. We will not accept responsibility for his engine overheating multiple times months after his last visit to us. 

  Customer response

  09/24/2024

  
  Complaint: ********
  
  I am rejecting this response because: They said they only top up windshield fluid. This not true. I had another oil change for my other car 3 days after   the inspection sheet said we topped up the brake fluid. The problem car did not get a inspection sheet . ,I was told they do not give out  the inspection sheets any  more, but was not the true as I received one  for my second car. I looked at your site about people problems with them and appears they are not  a company to deal with.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Midas pit a motor in my car.Kept going back to the shop for overheating and oil leaks..Sent car again because it over heated again they said it was the the turbo card ****** dollars I paid picked car up still same issue. I gave midas almost ******* and car is still not running check engine light on and over heating still took it back to them..loosing money from work!.Want money back and repair

  

  Business response

  09/25/2024

  We replaced the thermostat and the vehicle was running well. We informed Ms. ****** of this last week and she picked up the vehicle and our DM asked her to contact him directly if she had any additional concerns.

  Customer response

  09/25/2024

   
  Complaint: 22302472
  
  I am rejecting this response because: my child check engine light is still own..They did replace the therostat and that should have been replaced instead of a hose that was charged 515 for and car overheating 
  
  Sincerely,
  
  ****** ******

  

  Business response

  09/25/2024

  As our DM explained to Ms. ******* the check engine light is on due to an issue with her oxygen sensors, which is not something we worked on. We are happy to address that issue but the light being on for O2 sensors is unrelated to the work we did so we are not making those repairs for free. We had to replace the thermostat to correct the error of someone else who she had replace the thermostat. Again, our DM, **** is happy to assist her and explain what's going on but she will need to respond directly to him.

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