ComplaintsforMidas Auto Service & Tire Experts - an Employee Owned Company

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 4 new tires in 08/14/2023 and it cost me $803.92. These tires were supposed to last ****** miles but I noticed a couple of weeks ago that the front tires are worn down to the point that they need to be replaced. Midas is claiming because the tires were not properly rotated that the problem is my fault. While I do understand tires need to be rotated in order to prolong their life to their full potential, I still feel these tires wore out too soon. I have only put ****** miles on these tires so in essence they failed roughly ****** miles earlier than they were supposed to. After talking to a mechanic and researching on the internet, a common roll of thumb is that if you have, for example, ****** mile tires that are not properly rotated you will most likely only get ****** miles out of them. You are losing ****** or 17% of the estimated tire life. In my case, I lost ****** miles or 73% of the estimated tire life. They say you should have your tires rotated when you get your oil changed and in my case, I have had 3 or 4 oil changes during this time and I find it hard to believe that if I had my tires rotated each time that I wouldn't be having this problem. The only thing Midas told me to do was to take the matter up with the manufacturer of the tire but I feel that is something they do since they sold me the tires. They are making this my fault and putting all the burden and blame on me.

  

  Business response

  10/08/2024

  We have attempted to make contact Mr. Dochterman and left a voicemail. Our DM will try to help clarify the meaning of the milage warranty and the restrictions of those listed warranties. Mr. Dochterman declined the recommended alignment at the time he purchased the tires which is likely the single largest reason he has premature wear and there is no warranty for willfully neglecting an alignment nor tire rotations. We would be happy to align his vehicle and inspect for other ride control concerns, but we are not in a position to warranty nor reimburse Mr. Dochterman, though if the tire manufacturer is willing to assist we will certainly work with him accordingly.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We brought our Toyota Corolla 2005 to Midas on 8/16 for the oil leak issue as We noticed a few drops of oil on our driveway on 8/14. The Mechanic looked at it and told us the problem were from the front transmission line leaking, valves cover gasket leaking and oil pan gasket leaking, We paid total $987.46 . when we got home we still saw the oil dripping after driving just only 4 miles to our house. We called them , they apologized and told us it might be because they overfilled the oil. We dropped our car to their shop for a 2nd time on 8/19 and this time we have to leave our car overnight.Picked up our car on 8/20, they told us the part they replaced was defected one, and a new one was replaced. We drove our car home and found the oil dripping again after we parked. We brought our car back to Midas for the third time on 8/22, and waited at their shop for 6 hours, the mechanics told us that the part that they previously replaced was bursted. They told us the new part was replaced and we should not have an issue for years. We drove the car home and found the oil dripping again the next day after driving for a Short distance about 4 miles . We called for the refund on 8/26 as the ploblem was not solved or even worst as we saw more heavy drops of oil on the cardboard underneath the car ,but got reject. We had to bring our car to other shop as I don’t trust Midas anymore and the oil leak issue was fixed in 1 day.We would like to get the refund for the full amount as Midas claimed that the leaking was fixed and we should not have any leak issue for years. This business should not charge customer or try to fix the car if they didn’t know what they were doing. It wastes of time ,money and the most important thing is my mental health to deal with these. This is such a bad experience.

  

  Business response

  09/11/2024

  DM has spoke to ***** and her husband. We replaced an oil pan gasket and a valve cover gasket. We then had to replace the oil pan gasket under warranty. The vehicle now needs a sensor. DM attempted to explain the sensor was not leaking at the time of original repair. if it was, we would have estimated the replacement, this is how we make money. This is nothing we caused during the initial repair, simply normal wear on customer 19 year old vehicle. DM has already made a more then fair offer to the customer on 8/28, If the customer wants to purchase the part locally or online, we will install the part for $32 labor. Customer at this time stated they wanted to get a second opinion. DM told the customer at this time, he would leave this offer on the table for a couple of weeks. It has now been 2 weeks today, 9/11. Nothing more we can do here, customer will need to contact the DM directly and see if he is still willing to honor the offer. 

  Customer response

  09/11/2024

  
  Complaint: ********
  
  I am rejecting this response because: DM said I need a new solenoid not sensor. This person at midas in charge clearly doesn't know the difference between a sensor and a solenoid. So i have no confidence they are able to fix my car. This repair has been fixed at a competitor mechanic the first time and in a professional manor. Midas required 4 visits and i paid them $900 to fix my leak and still not fixed.

  I had to sit and wait at midas ALL DAY while they serviced other cars even though i had an appointment.

  I would like a refund for the hassle, time and inconvenience

  
  Sincerely,
  
  ***** *******

  

  Business response

  09/16/2024

  See previous response, 2 separate issues. No refund will be issued for repair needed at time of visit. 

  Customer response

  09/20/2024

  
  Complaint: ********
  
  I am rejecting this response because: First, the cause of the leak is not from the sensor, as per the other mechanic. It is clearly showing the parts you had changed for our car were not in the right area to fix the leak, or the leak didn’t come from that area. Our car was brought to you 3 times, and each time you replaced the same part, claiming it was  defective. Even though you replaced a new part,and confirmed that the issue was fixed, the leak came back after a short drive. This is clearly not the right fix; as a mechanic, you should know that.  

  Second ,If the cause was from the sensor like you said, it would be damaged from what you had done to my car the first 3 times that you attempted to fix it. We had only short drives after we picked up the car. Anyhow, whatever you had done in order to fix the leak, it didn’t work, and the real cause of the leak had not been fixed. I do believe that your diagnosis was not right, because if your diagnostic of the root cause of the leak was right, the leak should have been gone since the first fix. Maybe we didn’t have to pay this much to fix our car.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went for an alignment and low hanging muffler. The estimate I was told $150.00 went to pay and it was $264.99. When he said $150.00 I said for both he said yes then I said okay. When it was done the bill went up to $264.99. Told him it wasn't correct. I had to pay it to get my vehicle back. When I drove the vehicle home it isn't any better than before they did the alignment. . The alignment was $99.99. No parts to rehang the muffler charged me $150.00.

  

  Business response

  09/04/2024

  Customer came in on 9/3 with Service Request - align//check exhaust hanging low. We gave an estimate to align vehicle and re-hang exhaust. Customer approved. Customer was charged accordingly for alignment and one hour labor to re-hand the exhaust. 

  Customer response

  09/04/2024

  
  Complaint: ********
  
  I am rejecting this response because: He came to the door and told me $150.00, I said $150 for all of it he said yes. So I said go ahead. I was not told $150.00 to rehang the muffler and $99.99 for the alignment. I was told $150.00 total. The van came back as far as the alignment it's the same as it went in. You can turn the steering wheel an inch in either direction aa far as the play in the wheel and it pulls to the right. 
  
  Sincerely,
  
  ****** ********

  

  Business response

  09/05/2024

  Nothing more we can do here, customer was given the complete estimate and approved the work. The alignment has a 90-day warranty, if their is an issue, customer can return so we can inspect and re-align accordingly. 

  Customer response

  09/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  He said $150.00. $264.00 was never mentioned. I did NOT approve that amount he was asked specifically if the $150.00 covered ALL of it he said Yes. If they can't do the job correctly the first time I would never bring it back to have them destroy it for a second time especially after ALL this. The only time when $264. was mentioned was at checkout at NO point and time was the $264. brought up. It's a disgusting way to do business. 
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Aug 24th brought my car in for a oil change without a horrible dent/scratches to the bottom of my passenger rear door was told it was there when I know it wasn't there....it was a not pleasant all though ***** manager on hand was nice we viewed camera footage but it kept freezing up on his phone we spoke I was told by **** his manager told him to tell me nothing they cando it was already there pics he sent me have already been token down ive texted **** for the pics to be sent no reply please help.willing to take polygraph if need be.they should not do customers that way texted ***** 9/3 no reply ...need your guidance and or help.

  

  Business response

  09/06/2024

  Our DVI photos of vehicle taken before service, you can see the scratches and touch up paint on them. Manager went over the video with customer. 

  Customer response

  09/07/2024

   
  Complaint: 22233535
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  They did it,they can say they didn't do it I know it wasn't there it's never been touched up,,it's all in  God's hands my business to them wasn't much but to be treated in this manner and being called a lier is not rite,1 thing is for sure I'll never do buisness there again and will make sure I let friends and family know never to step foot there.i can't believe people are the way they are....

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to get new tires and an oil change on 8/23/2024 On 8/26/2024 they said it was ready for pickup and upon my arrival I checked the lug nuts on the tires and found that they were loose to the touch. I called them the next day and they said that they were all tight and did not double check them. I showed them a video I took of me turning the nuts by hand and then they tightened them. The morning of 8/28/2024 I went to my car and found oil all over my driveway and turned my car on and got a low engine oil pressure reading. All the oil spilled out from my car. They messed up both tasks that I paid them to do.

  

  Business response

  08/29/2024

  Searching name and phone number provided in the report, I cannot find customer in our system from my end. Will need a copy of invoice to investigate further. 

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/3 we went for an oil change and a noise from the back. Midas provided detailed inspection including photos stating we needed shocks among other work. We authorized the shocks based on what he said. After they completed the work they test drove our car numerous times. **** (manager) said the noise is still there but they are investigating. Later he said they Googled and found an issue with the seatbelt so, they greased it & with the back seats down you don't hear it. We questioned if the shocks were really needed and he blamed me stating I said we needed them when making the appt. My husband mentioned they had misdiagnosed the car and **** became very irritated and loud. We asked to see our old shocks; when **** brought them out he then admitted that they were fine and did not need replaced. My husband wanted our old shocks put back on and **** got even louder and again starting blaming me. At this point it was closing time & I honestly didn't want them touching our car. I asked about a discount & he offered a B1G1 and since they were closing, I agreed. Next day we found oil on our freshly resealed driveway. I called, **** said they probably didn't get the pan wiped & to stop in so they could clean it. My husband wiped everything very well but the next day there were more spots of oil. My husband went to change the cabin air filter and discovered they smashed the old filter and broke the cover leaving it hanging at an angle. At this point there was no way they were touching our car again & took it to another shop who said it was leaking oil from both the oil filter and the oil plug. They fixed & no more leaking. I called but was told by Asst Mgr ******, that **** needed to authorize but was unavailable so took a message. I waited a few days with no word and called again but could only leave a message as ****** said **** was at another store. I waited a week leaving numerous messages without a call back so, I am filing a formal complaint and requesting a refund.

  

  Business response

  08/19/2024

  Customer was in on 8/3 with Service Request - LOR and Rear Shocks. We performed the lof, replaced the rear shocks and  made other recommendations that customer declined. Manager did give a discount of $220 for customer satisfaction. No other refund will be given for work requested and performed. 

  Customer response

  08/19/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I did not request the shocks replaced.  I requested an inspection for the noise and was told it was the shocks and they needed replaced along with other parts.

  After the shocks were replaced the noise remained and requested to see old shocks which is when the mgr admitted the shocks were fine and they did NOT need replaced.

  The oil change was not completed correctly and leaked oil from both filter and plug staining our driveway until fixed by a different shop. They also broke the cabin air filter and cover resulting in more money spent to replace. 

  I am seeking a refund to recoup money spent replacing parts that were not needed and fixing all the issues they caused. 

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** is the amount midas charged me to fix my car and when I left their business my car stopped working. I went in for a misfire on cylinder 4 and a feul injection code after I got gas at circle k on **************. The original codes were pulled at autozone on ***************** in ******, **. I told the gentleman at Midas that these are the codes that were pulled up by autozone and he stated that he wanted to do a diagnostic of his own to be sure. He did the diagnostic and came up with the same codes. He then told me that my dipstick didn't have any oul on it, so he offered to change my oil. I allowed him to change the oil. He had to order the injectors so I had to take it back the next day after I got off of work. While I was waiting on my repairs he came back out saying I needed a feel system flush because he said I had bad carbon build up, so I agreed to the flush. Then he started saying that the buildup was really bad and the injectors was not what my car needed. He then told me that the car may or may not correct itself if I drive it. So I got upset at the fact that my car is still not fixed but he still charged me. As I left midas and started up my car it had a horrible noise coming from it it was Jerking really hard and the car was hesitating to shift gears. I made it to my carport and now that's where my car is stuck sitting. I now owe a midas credit card payment of ****** dollars with no transportation to and from work. I devastated!

  

  Business response

  08/09/2024

  Customer arrived on 8/6 with ********************** Request: DIAG ENGINE LIGHT AND ADVISE, VEHICLE IS SHAKING. STARTED SHAKING AFTER GETTING GAS. Our master tech inspected and diagnosed vehicle. We replaced the spark plugs, performed an oil change and a 3-step engine cleaning based on what was found after hooking up the computer.  the signed RO is noted and customer was advised - upon removal of intake tech found large amounts of carbon on intake and exhaust valves. we discussed an engine cleaning with customer at that time and not doing fuel injector prior quoted. stating carbon can cause misfire and is what is causing running issue. 
  After fuel system and engine cleaning vehicle still runs rough and has multiple misfires due to carbon. this is a condition as found and shared with customer relating to TSB *********. carbon may come loose upon driving and or further engine cleaning. if further engine cleaning is required valves may need to removed and cleaned or replaced due to this issue. Customer had concerns of wheel hubs and tech did not find any issues related to wheel hubs at this time.  Discounted estimate per customer satisfaction, to correct this issue may require cylinder head(s) to be removed and valves removed to be cleaned and or replaced.  This is internal issues, nothing we could have diagnosed or foreseen. 

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Tuesday, July 16th I brought my 2012 Jeep Patriot in for service as while I was driving home from Saginaw all of my dash lights came on at the same time and continued to stay on to the point I was reluctant to drive. I dropped it off to Midas on the corner of Pierson and Linden rd.'s in Flint, MI and asked that they do a full inspect, as the vehicle is under warranty and I would like all issues fixed at the same time. They agreed, performed the inspect and came back with the results. The main issue being with the front tires and suspension. Issue was told to myself that it was fixed. I paid my bill and took back possession of my vehicle. Upon driving off the lot that evening, I noticed my traction control light still being on. I decided to drive it to and from work the next day to see if it would resolve itself, now that the vehicle was fixed. It did not. I called back up to midas and explained the situation. I was told to bring it back in and they would be happy to look at it. They come back to say that the drivers side rear wheel bearing is now bad. The quote was submitted and I received a call that they are getting started. Several hours later I received another call stating that now the warranty company will not cover the full amount, plus I would be obligated to pay another $100 deductible with my warranty company in order to have the work completed. Plus, they never started the work when he had said they had prior. The issue I have is that they didn't state the issue on the inspection initially, as asked and that they lied (and admitted to it) saying that the warranty company accepted the amount and that the vehicle would be fixed. When bringing this all to their attention, I was faced with additional lies about alleged calls that were placed to me as well as my dash lights not being on with the initial visit making them not liable. A wheel bearing does not go out in less than 24 hours from me driving my vehicle off of the lot. HUGE SCAMMERS

  

  Business response

  07/26/2024

  Customer came in on 7/17 with Service Request - Suspension Inspection, possible LF CV axle. We inspected the front end and gave an estimate for what we found was needed. Customer approved. Customer returned 2 days later with Service Request - TRACTION LIGHT STILL ON CHECK. We find the right rear wheel bearing needs replaced. This is nothing we caused, this is nothing we could have seen or anticipated while inspecting and repairing front end. Nobody was scammed, customer came in requesting we inspect the front end, and that is what we did. 

  Customer response

  07/26/2024

  
  Complaint: ********
  
  I am rejecting this response because: Business is NOT being truthful. Wheel Bearings do NOT go out within a 24-48 hour period of having a full inspection. BLAKE lied about accepting the warranty company quote and was rude and called me a liar that my dash lights were never on. This issue SHOULD HAVE BEEN CAUGHT WITH THE INSPECTION!!!! Bottom line is they desired to submit to warranty company twice in order to get compensated twice. Warranty company agrees. Many other similar complaints and reviews have been placed by others. Midas of Grand Blanc, Mi and Flint, MI is a scam and I will advise EVERYONE what they did. THIS IS NOT OVER. THEY ARE WRONG!!!!! 
  
  Sincerely,
  
  *** *****

  

  Business response

  07/29/2024

  Nothing more we can do here. A wheel bearing in internal and cannot be seen during and inspection. We are not responsible for customers wheel bearing needing replaced simply because we inspected the vehicle and did not determine it was bad/gong bad. This is normal wear. 

  Customer response

  08/06/2024

  
  Complaint: ********
  
  I am rejecting this response because: Midas remains untruthful on this situation. The person replying to these complaints was not present, does not know what happened and is merely taking his/her employees word as the truth. Wheel Bearings are now fixed to my satisfaction by an honest mechanic and paid for by the warranty company, despite Midas stating the warranty company would not cover the entire cost. However, traction light remains on and is being caused by the steering wheel sensor, as during the original repair, the front was not aligned properly. This has been an issue since I picked my vehicle up from Midas during the original repair and was the complaint from the beginning of my car repair journey with Midas . Furthermore, we asked for a full inspection of the vehicle and was given a basic inspection. We were never offered any level of inspections. We specifically stated that the vehicle is under warranty for a bit longer and we would like a full inspection to reveal all current issues.  This is why and how the wheel bearings were missed. They never even checked, despite us asking. The traction control light never went off and this was the original reason for bringing in the vehicle to begin with. 

   

  I do not accept that Midas is an honest and trustworthy company. Every bit of my car issues in the past 2 weeks has been a result of Midas touching my vehicle. I will continue to reject any response from Midas that is not acknowledging their unprofessionalism as well as dishonesty. Blake was beyond unprofessional with poor customer service skills from the first phone call. Genesee county, Michigan will be aware of this fully, believe me. I hope Blake sleeps well knowing he screwed a customer over and let me leave with an unsafe vehicle. Social Media and word of mouth will continue to be used until resolved to MY SATISFACTION. 

  
  Sincerely,
  
  *** *****

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please see attached document “Midas 2024 pdf” for detailed complaint. We paid $1218.99 for front brake work at Midas. After a second return visit days later for same issue and vehicle broke down, we had vehicle towed to same Midas. Midas informed us in the end that they could not figure out what is wrong and to come and get our vehicle to take somewhere else. Towed to dealer that fixed it and they had to redo all of Midas work. **See attached invoices and pictures**

  

  Business response

  07/26/2024

  Customer installed his own master cylinder and rear brake prior to him bringing it to us. I do have the calls that he requested that we just replaced front calipers and pads. I talked to the customer and explain to him that his master cylinder was installed prior, and that was the cause of the failure. 

  Customer response

  07/28/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  Thank you for your response, but unfortunately we reject this answer because the answer does not support the details that we had provided.
  
  Sincerely,
  
  ***** **********

  

  Business response

  07/29/2024

  Nothing more we can do here. Per customer request, we repaired front brakes only. On 6/22, we replaced front pads, both front calipers, brake hoses, and turned the rotors. Per the invoice submitted from Salem Chrysler, they replaced had to replace the brake master cylinder due to internal failure. The failure of the master cylinder is what caused the damage to the front calipers, pads, and rotors, and hoses that needed to be replaced. This is nothing we did and has nothing to do with faulty parts we installed or workmanship on our end. 

  Customer response

  07/29/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  Since Midas has stated that there is “Nothing more we can do here.”, it appears that we will need to take our complaint to the next step in order for any resolution.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Sir/Madam *** Services from Midas, ************************************** On 1/26/24 I paid $1128.00 for a misfire with my 2004 Doge Ram 1800 pickup truck. Midas stated that I needed a tune up and spark plug package. 4/5/24 I paid $2330.54 for a fuel pump Assembly. 5/13/24 the truck broke down due to it leaking gas. I had the truck towed back to Midas. Midas did a temporary fix and said they had to order a part to make a permanent fix. 6/17/24 I had to take my truck back to Midas due to the misfiring starting again. This time Midas told me I needed to take the truck to Midas in ***************** because the ****** location technicians were more knowledgeable with electric problems than they were. The Midas ****** location did a compression test and found cylinder 2 and 3 to have low compression. They did a leak down test on the same two cylinders and found to have a leak of 40%.I have contacted Midas on ************* several times to check on the status of the part so I could get the permanent fix on the temp fix they did, and I informed them about Midas in ****** telling me I needed to take the car back to the original location to have the misfires fixed. Midas on **** refuses to fix my truck properly and refused to refund the money I have paid. At this point my truck is still not fixed and the work they performed is not satisfactory. My truck is still misfiring, and I was told the tune up and spark plug package would solve this. And I have yet to get the permanent so-called part. I would appreciate a refund of $3458.54 so I can take my truck to a dealership that can correctly repair my truck. I rely on my truck for transport and apart from the inconvenience, I have lost wages. Thank you,*****************************

  

  Business response

  07/24/2024

  Engine has a head gasket issue; this has nothing to do with the work that was done more then 6 months ago in January. The engine has so many miles and is so old we recommended a motor instead of doing a head gasket, this would not be beneficial or cost-effective to the customer, and that was explained to him with me and him at the ****** location.They were checking it out for *************. He came into the ****** location with a mask over his face, and it was almost 95that day, like he was going to rob the place. Later that same day he went down to ************* brandishing a gun in his pants. He never pulled the gun out but was demanding his money back from the manager ****. **** basically told him no. The location did call the police. No refund will be issued. 

  Customer response

  08/22/2024

  Engine has a head gasket issue; this has nothing to do with the work that was done more then 6 months ago in January.

   

  The engine has so many miles and is so old we recommended a motor instead of doing a head gasket, this would not be beneficial or cost-effective to the customer, and that was explained to him with me and him at the ****** location. THE ****** LOCATION RECOMMENDED A NEW MOTOR AFTER THE ************* LOCATION HAD ALREADY TAKEN THE MONEY. THE ***** WAS TAKEN TO THE ************* LOCATION AND THEY NEVER RECOMMENDED A NEW ENGINE.  WE PAID FOR WHAT THE **** ROAD RECOMMENDED WHICH TURNED OUT TO NOT FIX THE ISSUE. THE ****** LOCATION RECOMMENDED THE *********** AFTER THE ************* LOCATION HAD ALREADY TAKEN THE MONEY AND COULDNT FIGURE OUT HOW TO FIX THE ISSUE WHICH IS WHY THE LACK OF EDUCATION ************* TOLD US THEY DID NOT KNOW HOW TO SOLVE THE ISSUE AND TO GO THE ****** LOCATION. AND THE ISSUE WAS NEVER FIXED!!

   

  They were checking it out for *************. He came into the ****** location with a mask over his face, and it was almost 95 that day, like he was going to rob the place. THIS SOUNDS LIKE STEREO TYPING IT NOT AGAINST THE *** TO WEAR A FACE MASK. COVID IS STILL RUNNING RAPID!!!

   

  Later that same day he went down to **** Road brandishing a gun in his pants. THIS IS SIMIPLE NOT TRUE, ALL LIES!

   

  He never pulled the gun out but was demanding his money back from the manager ****. **** basically told him no. The location did call the police. No refund will be issued. ---IF THIS WAS TRUE WHY WASNT THE POLICE CALLED? ALL LIES.

   

  NOT TO MENTION THE **** ROAD LOCATION GAVE THE ***** AND TEMP FIX AND WAS NEVER FIX PROPERLY AND THIS IS SIMPLE UNacceptable!

   

  A REFUND IS EXPECTED ASAP OR MIDAS WE BE MET IN COURT!

  

  Business response

  08/22/2024

  On 1/26, we performed a tune up due to a misfire customer was experiencing. Customer returned 2 months later on 3/30 requesting a new fuel pump. No mention of a misfire at this time. Fuel pump was estimated and completed per customer request. Customer returns on 6/11 with now a misfire again. We replace one coil under warranty. Misfire continues, we send to our ****** store on 6/17 to get a deeper diagnose, the truck is now found to need a new head gasket. This is a completely separate issue from the one we repaired 5 months earlier, in January. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩