ComplaintsforMidas Auto Service & Tire Experts - an Employee Owned Company

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  7/13/24, I went to this midas location to redeem my free oil change. (they have a program where you get one free after so many). While working on my vehicle, they removed the key too hard from the ignition, pulling out the whole ignition. It was their mistake. I had no issues with my ignition prior to this. They then said they were going to fix it. (Assuming since they had broke it, they were going to do the right thing and fix it.) Well, they did fix it. But at my expense? For their mistake?. They're charging me 355 dollars for something THEY BROKE! This is not acceptable. Obviously I need my vehicle so I was pretty much cornered. I am an autistic man (I wear a medical bracelet, bumper sticker etc. So it's definitely known) and I would hope they aren't just trying to take advantage of someone with disabilities like myself. Edited to add; it's been a few days since and now my truck is stalling and dying. This was not an issue prior to the oil change.

  

  Business response

  07/16/2024

  You cannot remove a key so hard that it breaks the ignition. This is normal wear on a 32 year old vehicle. We are not responsible simply because we were the ones removing the key at the time the part failed due to normal wear. 

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car to this shop for an alignment on July 8, 2024. They had quoted me a price of $99.00 via phone. I ended up being charged $149.00 due to an additional charge that was not originally disclosed to me. I submitted all information regarding the make and model of my car when I contacted them for the price. With this information, I feel they should have been able to give me an accurate quote over the phone prior to making the appointment. I arrived at the shop at 3:45 Monday afternoon and waited in their waiting room for 1 hour. The business does not have the air conditioner working in their waiting room and the temperature was 90 degrees. Upon returning home, I noticed they did not provide a printout of my computerized alignment with my receipt. I have been calling for two days trying to get the results of my alignment. Each time I call, I am told that a manager will either email me the report or call me. No one has contacted me to try to resolve this issue, They just continually make excuses. There is no proof that they did anything to my car without the diagnostic report. If they cannot provide a report, I would like my money refunded. I have contacted other Midas locations in my area and been told that the computerized report is provided to the customer at the completion of the alignment as standard procedure.

  

  Business response

  07/19/2024

  DM offered 100% refund, customer declined refund. Customer wants refund, plus go to second ******************** location for a free alignment. We declined, customer needs to chose, alignment re-done for free or refund, we are no doing both.

  Customer response

  07/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and a full refund of $149.98 is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my 2016 GMC Acadia off on Saturday July 6 and I asked for an oil change and diagnosis to a whining noise when turning. I was advised that I needed new front struts and stab links. I agreed to these services. Upon picking up my vehicle I noticed that the same noise that I brought the vehicle in for was still occurring. And checking my oil change monitor, it hadn't been reset. I don't think the service that I was charged for was even completed.

  

  Business response

  08/05/2024

  District Manager has left a VM, waiting on customer to return call. 

  Customer response

  08/05/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have not received a return call from this company
  
  Sincerely,
  
  ****** ******

  

  Business response

  08/15/2024

  DM has left 2 VM with no call back 

  Customer response

  08/15/2024

  
  Complaint: ********
  
  I am rejecting this response because: I don't have missed calls. I would like them to send me an email at ************************. I work during the day in a court and may not have my phone. I am not trying to be inconvenience again by this company 
  
  Sincerely,
  
  ****** ******

  

  Business response

  09/04/2024

  Multiple calls have previously been made to Ms. ****** in an attempt to discuss her concerns and schedule a test drive to investigate what the noise is she is still experiencing. She has not returned either of those calls so today our local District Manager called her and emailed her, and we attached screenshots of those efforts. We are not able or willing to simply refund without further investigating what the issue is but the only way to do that is if Ms. ****** contacts our DM to discuss and see if he's able to help resolve her concerns.

  Customer response

  09/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:  The DM sent me an e-mail message YESTERDAY and I was unable to return his call until today in which I will call him back in a few moments.  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 5th 2024, my car was inspected by Midas Auto Center in Pittsburgh, PA. Upon inspection, I was informed that my rear brakes and rotors needed repaired. After the replacement brakes was installed, I informed Midas that my brakes felt the same. I've had my.brakes repaired before and there was no change. I was told that everything looked okay and there was nothing to be concerned about. I had no problems with my brakes before the inspection. In mid June I started hearing a scraping, dragging sound. I was very unhappy with the work Midas performed in March 2024 so I took it to Monroe Auto Service in Wilkinsburg, PA. I was told that my rear brakes and rotors needed replaced. The company took pictures to prove to me that the rear brakes and rotors needed repaired. I feel like Midas charged me for repairs that they did not provide. I am in need of a refund. I would also like to warn other customers about this company.

  

  Business response

  07/18/2024

  Customer can return to the Midas location and we can verify and show customer repairs made. If there is an issue, we will replace under warranty. 

  Customer response

  07/19/2024

  
  Complaint: ********
  
  I am rejecting this response because: The repairs have been made to the car already my another auto shop. I failed my State inspection at Midas for needing my rear braked replaced. I started having rear brake issues several months later and another auto shop made the repairs. I made it clear to Midas that I would not bring my car there again for repairs after misdiagnosing another issue I was having with my car after my State inspection from their company. I paid for rear brake replacement two times in several months. Initially by Midas and again 8 weeks later at another Auto shop. I need to be fully refunded for the brake replacement by Midas Auto Center.
  
  Sincerely,
  
  ******* ****

  

  Business response

  07/19/2024

  Nothing more we can do here. The repairs are under warranty. If customer had another location make repairs, warranty is now voided. 

  Customer response

  07/21/2024

  
  Complaint: ********
  
  I am rejecting this response because: The company said that the repairs were under warranty. I took my car back to them after the brake replacement with concerns regarding the work provided. I was told that the brakes were checked again thoroughly and that nothing was wrong. I was unhappy with Midas due to the brake issue and constantly telling me that nothing was wrong when it was. I have a right to have another auto shop check my car and make the necessary repairs. I told Midas that I wouldn't bring my car back there for repairs again. They are aware of the review that I gave regarding my terrible experience there months ago. I need a refund for  the services that they neglected to provide for me.
  
  Sincerely,
  
  ******* ****

  

  Business response

  07/22/2024

  if customer already had repairs, nothing more we can do. Warranty has been voided. 

  Customer response

  07/22/2024

  
  Complaint: ********
  
  I am rejecting this response because: Midas is a disingenuous company. You have a chance to make things right regarding your fault in this matter. It's all about money, instead of doing the right thing for the paying customers. I won't be the last person that you do wrong to. Be honest, and appreciate the customers that keep your business afloat. You refuse to right a wrong that you have created.  
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5/31/24took car to midas for back problem they said it WAS back brakes and calipers needed clean i then ask for price and told them I don't have much money TOM SAID I WILL HELP YOU GET CARD GOT THE CARD AND THEY WORKED ON IT I started driving it home and right front wheel was making noise and brake pedal went to floor I took it back next morning after a couple hours they called me to come get the car again they told me there was a pebble I right front brake and said they couldn't find nothing wrong with brakes and it still done it now 23 days later brakes are still doingthe same and now I go to pull out and my gas pedal goes to floorI had to have it towedthey never fixed my brakes it still does same thing am very frustrated with there working ama68 year old woman and I feel I have been taken advant age of and the card they got me was 179.9%i needed my car to go Drs my brakes just go out they told me they took it for a test drive but as you can see mileage 193282 when I took it in and same mileage exactly when I took it home I trusted them to fix my car and they diddntthe prices was outrageous 164.98 for 1 pair of back brakes and 199.00 to put them on and for 4 spark plugs 119.98 and145.00 to put them in the car I feel they are scaming people there price s. Are so high please check these guys out the labor is so high don't know what else to say

  

  Business response

  06/24/2024

  the work performed is under warranty. customer can return or go to any Midas location and we will inspect. If there is an issue with the work that was performed, we will repair accordingly under warranty. 

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11/14/22: I went to Midas and paid $1552.19 for 4 brake pads and 4 rotors. 6/8/24: (about a year and a half later)I went back to Midas for problems with my car. I am told brake pads look fine I need rotors again. I paid $673.95. My problem is there is absolutely no way I should have needed new rotors if they were done correctly. Between 6/11/24 and 6/13/24 I filed a complaint with the business. I received a case number ******* and was told someone would call. I called back on 6/18/24, because I did not hear anything. I was told someone would call and they have escalated my problem. I still have not heard anything. I have paid over $2000 for a service that I should not have paid for if the job was completed properly. I am asking for all or half of my money back for the second service.

  

  Business response

  06/20/2024

  This is not a matter of workmanship, if brakes were not repaired correctly almost 2 years ago, customer would have had issues right after the service. The rotors needed replaced recently due to warpage. We are not familiar with customers driving habit, but warp rotors is caused from severe / aggressive braking conditions. 

  Customer response

  06/20/2024

   
  Complaint: ********
  
  I am rejecting this response because: there was something wrong when I left and I didn’t come back sooner. The problem was there but I thought since they just fixed my car, that was how my car is suppose to drive. It wasn’t until I could barely stop with the shaking any multiple people saying something is wrong. I waited too long but the problem was there whether admitted or not when I left. Driving 28,795 miles between visits does not constitute new rotors and any mechanic will tell you that. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Midas told me they could fix my car for me I told them it was overheating and etc and it was some other things I needed fixed on my car they adv me to use a third party to pay for my issues with car and can make payment plans through the company well Midas blew my engine and basically didn’t give me my money back or nothin and left me with having to pay the 3p which I’m not cause they blew my engine I felt that was unfair to me as a customer they wouldn’t help it took me so long to try to resolve because I had family deaths back to back and I tried to get help but no luck this was in Feb of 2022

  

  Business response

  06/12/2024

  Not certain we'll be able to help two years after the fact but please provide us the specific Midas location and invoice number. Thank you!

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2014 honda civic to midas in Pickerington, OH on Friday May 17, 2024 then received an update Saturday May 18, 2024 that the inspection was done and if I would like to receive an estimate I would need to text back which I did and received no response until Monday May 20, 2024 saying the car repairs were done. Upon receiving the vehicle I noticed the same problems continued and the vehicle shut down and illuminated all lights while on my way to work at 3 in the morning I transit from Albany, OH to Groveport, OH 5 days a week. I had the vehicle towed back to midas for them to look at it and they said the problem is the transmission and they had nothing to do with it. Actually told me I could tow it to honda and they could fix my issue with a recall and honda had no knowledge of any recall.

  

  Business response

  06/03/2024

  The vehicle was towed in because it stalled out. When we hooked up the computer to the vehicle, there were no trouble codes pertaining to the transmission on arrival. The vehicle wasn’t test driven because it didn’t have any power because of the catalytic converter being clogged. This was tested, inspected and documented that the back pressure was too high. We fixed that and when the customer picked up the vehicle the transmission lets loose. There weren’t any codes pertaining to the transmission on arrival, we made the repairs the vehicle was towed in for . Unfortunately, this was normal wear of a transmission on a 352k miles vehicle. 

  Customer response

  06/03/2024

  Im rejecting this response because:

  We originally dropped off my civic on May 17th i drove it to the shop it get some codes looked at. As soon as you gave it gas you could tell there was a problem. They were to put it through their diagnostic test and let use know what they found out. They let us know Saturday May 18th and they asked if we wanted an update estimate? We responded yes 2 different times but never got a response.  On Monday May 20th we got a call tgat the vehicle was finished. My partner went to pick it up and found they had replaced everything that came up on the computer for the codes. Trying figure out how were gonna get my car back had to pay for it or i'd lose my job if i didn't have a way to work. When he drove it off the lor he text me told me it wasn't right still doing the same thing. We let them know the next morning so they sapid to bring it bapck in. They said not only once but twice see attached pictures that nothing found on the test drive. Just by pulling the car into the shop you would be able to tell there was an issue.  For them to document 2 different times that nothing was found on the test drive blows my mind. Isnt that part of the diagnostic test? No check engine light was on. Wednesday morning i broke down at 3am on my way to work and had it towed back. It would not move, locked up had to pull off the side of the road. Then were told my car has a recall for the transmission.  Told me to take it to Lindsay honda.  Turns out it wasn't a recall it was a service bulletin. How do you make that mistake??? Complaint: ********

  
  
  
  Sincerely,
  
  ***** ********

  

  Business response

  06/04/2024

  There were no trouble codes pertaining to the transmission on arrival. The vehicle could not be test driven because it didn’t have any power because of the catalytic converter being clogged. This was TESTED, INSPECTED, AND DOCUMENTED that the back pressure was too high. We repaired the codes that came up when we hooked the computer to vehicle. Nothing more we can do here. we are not responsible for the transmission on a 352,000+ mile vehicle going out just after we made the repairs the vehicles computer told us was wrong after being towed in. 

  Customer response

  06/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  That's not even the issue at hand here! The issue is midas sent us a text on may 18th to see if we wanted the updated estimate.  We responded twice that we did. But nothing was sent out to us with an updated estimate. The next time we heard from midas was 2 days later saying the car was completed and ready to be picked up. The purge solenoid was supposed to be replaced, that's it. We go to pick it up and they had replaced everything that they say was wrong with it which totalled close to 3,300....if I don't have a vehicle to get to work I don't have a job so in a pinch we had to pay for it to get my car out of the shop because they wouldn't give it to us otherwise. As soon as he got in it to drive it he could tell it wasn't fixed it was still acting the same way. Which was told to midas the very next morning. My point being you shouldn't have done something on someone's vehicle without giving them the updated estimate when asked and just assumed that it was okay to fix all the codes when didn't have permission to do so making it no choice for the customer to have the PAY for something that they didn't authorize. Yes,  I was looking at 500 bucks or more  for the solenoid and I believe that's what I should of paid. You guys did wrong by putting the other stuff on and making it no choice for us but to pay the 3000. I'm asking for a partial refund of my money. If something isn't resolved this way then my attorney will be getting in contact with midas we have all the documentation that we need 

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  05/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had a flat tire and I pulled into the midas located at 26420 N Dixie Hwy, Perrysburg, OH 43551. I came in for a tire lead and I wsa hoping to plug the tire and the employee at the time said he could not plug the tire and recommended me to purchase a new tire and said it was like around $179.00 a piece and said I needed a new tire and refused to plug my exsisting tire. I ended up purchasing two new tires. I was also told that he installed two new tires and said that I needed to keep in the rear of the car and I needed to purchase another set of tires for the front. The issues I had was why did you put the back tires on the front and the new tires on the back? I have a front wheel drive vehicle and I felt that I was not only taken advantage of but also they price gouged me on the tires. The total bill was $330.00 dollars, I found the same tires or equivalent for $50.00 dollars a piece. I feel taht I ws taken advantage of by this business and they installed the tires incorrectly.

  

  Business response

  05/30/2024

  I'm just going to say it, no way customer found brand new tires for $50 each. We repair tires according to RMA Guidelines. these guidelines are posted at the location. If the repair is roughly within 2 inches of the sidewall, the tire cannot be properly repaired. The customer was shown this. The tires were priced accordingly and we did not price gouge. Customer is welcomed to consult another tire facility, but for safety reasons, even if you have a front wheel drive, it is recommended to put the best of the 4 tires on the rear of the vehicle. This is to keep the rear end from sliding out on you during wet and slippery conditions. Nobody was taken advantage of, everything was explained and an estimate was given for approval before any work was performed. 

  Customer response

  05/30/2024

  
  Complaint: ********
  
  I am rejecting this response because: This business is calling me a liar, why becuase of the price gouging. I am telling you this I was in the office of Midas and that I saw the same salesman was warning a customer, that he could not patch her tire as he has done so once or twice. I believe that they do so in a high pressure sales enviroment. I have found tires at a lower rate for the same quality of tires. I was told by walmart that these were the cheepest tires i could have gotten for that amount of money. Also why did the business put the tires on the back of my vehicle and not the front? I don't understand the business practices at this point? If you need two front tires why would you put them on the back of the vehicle. I believe this business is not beig fully transparent when it comes to the sales and service of said vehicle. Why would you put the new tires on the back of the vehicle and get into an argumet with me when it comes to where the tires should be placed on the vehicle. The business is just mad becuase I proved this to be correct and I would like to be refunded the amount that this business surely has overcharged me in this case. 
  Sincerely,
  
  ***** **********

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came here for 3/23/24 I had a bad experience for oil change at first due to the long wait causing me to be late for work but lucky that day it was a gentleman there that had great customer ********************** made things right fast forward 5/24 I ended up going to valvoline for an oil change they denied me because Midas which is the last place I got my oil change scrap my plug so bad they couldnt change my oil nobody even told me anything before or after getting my oil change 3/23 about my plug so I called Midas immediately after the guy told me to come in at 9:30 5/25 which I did I eventually left due to poor communication the guy up front was taking a while with the previous customers so instead of standing I sat down the issue I have is the man saw me and instead of asking if I needed help he he helped the next customer who came in after me terrible customer I already was in a bad mood because the issue this place cause me now I possibly might have to replace parts of my car just to drive 15 plus minutes to receive terrible customer ********************** this was the ******** location in **** I will never ever come back dont recommend this place I even came back to asked for corporate number to complain still didnt assist me even after one of the workers told the previous man I was up front they need to hire better workers and be careful if you decided to come here this place might cause you more problems and money now I cant go on my road trip because I needed an oil change before I go and Im over due this the only place that can touch my car because they cause the issues

  

  Business response

  06/12/2024

  On 6/10, customer had an oil change done at ******************** in *********. I do not see any notes regarding a damaged plug. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩