Business ProfileforCanaan Companies, Inc.

If your goal is to ruin the look of your beautiful brick home, look no further! The Brick Guys are the most inept "masons" in the Toledo area. Jim House, owner of The Canaan Company, stands behind the substandard masons he employs, admitting he has had multiple complaints with his mason crew. Jim House supports selecting the wrong brick and mortar, by hiding behind a clause in his contract that states they'll come as close as possible to matching. However, they don't even try to come as close as possible, and when informed that the brick and mortar that was used was completely wrong, he stated and I'll quote "For a three thousand dollar job, I'm not going to spend 3 days researching the correct brick and mortar. I rely on a 3rd party for that." A third party who has never seen the brick home. When informed that a better match for both the brick and mortar were found after 10 minutes of research, he states that not all the work that was done was bad, just some of it! Not only will they ruin the appearance of your brick home, his crew of "masons" will also ruin your side walks, driveway, and landscaping stone by coating them with stain, leaving old mortar and brick pieces scattered throughout the landscaping stones. No care was exercised to protect the home or the landscape, no tarp used, and no clean up. Unfortunately this review will not allow me to show the shoddy workmanship, nor the yellow bricks and multiple colors of mortar that now adorns my white brick home. When Jim House was told that David oversold the ability of his mason crew, Jim House responded by saying, and again I'll quote, "Well, he's not going to under sell a job." As an business owner, Jim House knowingly sends an inept mason crew out to jobs, knowing their work is subpar and he supports their shoddy workmanship, even refusing to come walk the property to see for himself the damage they caused. Run, don't walk, from this disaster of a company, unless your goal is to destroy your brick home.

Thank you for taking the time to share your feedback. We truly regret that your experience with The Canaan Company did not meet your expectations, and we understand your frustration. Please know that your satisfaction is very important to us, and we take all feedback seriously.
Regarding the brick and mortar selection, our goal is always to provide the closest match possible, as per our contract. However, we acknowledge that in this instance, the result did not meet your expectations. While we rely on trusted third-party suppliers for material matching, we understand this does not excuse the outcome, and we regret that it fell short of your standards.
We also apologize for any damage or mess caused to your property during the project. Our crews are expected to exercise care when working on a client’s home, including protecting surrounding areas and completing thorough clean-up afterward. It is clear that we did not meet those expectations in your case, and for that, we sincerely apologize.
We recognize that there were shortcomings in communication and execution, and we regret that we were unable to fully resolve these concerns to your satisfaction. Our goal is always to stand by our work, and we will be reviewing our internal processes and subcontractor partnerships to ensure better outcomes for future clients.
We would still welcome the opportunity to discuss how we can make this right. If you'd like, we can schedule a follow-up visit to further assess the issues you’ve raised. Your feedback is important to us, and we are committed to learning from this situation.
Thank you again for your review, and we hope to have the chance to improve and serve you better in the future.
Sincerely,
Jim House
President, The Canaan Company