Customer ReviewsforProMedica

My husband was transported to Promedica ****** via ambulance due to diminished cognition, vomiting, diarrhea, slurring and indecipherable speach, and an inability to walk. He is a cancer patient with Parkinsons Disease. They hydrated him and then discharged him. They loaded him into the car. When we got home he could not even walk, couldn't perform basic movements required to get him out of the vehicle, couldn't walk, didn't remember getting assisted up 3 steps and into the house, and didn't know how he got to his chair! THIS is CLEARLY not a man who was "BETTER" and "READY FOR DISCHARGE". I'd love to know what assessment criteria Dr ********* and the nurse on duty based their discharge decisions on because this man was CLEARLY not at his baseline and was in no way well enough to be discharged home to walk, toilet himself, dress himself, or prepare meals on his own. This man spends MANY hours alone at home each day and THIS is CLEARLY not a man capable to do so. Promedica staff did not assess for risk or ask about barriers to accessing his home independently because if they had they would've realized that this man should not have been discharged in THIS condition. If not MEDICAL NEGLECT, it was at the minimum apathetic disregard for this man's health and safety!!!

Please call our customer service department at ************, so we may review your husband's account for a care review.

Scammers.Promedica writes off accounts to collection by making their statement notice appear like a regular invoice with tiny sized words on back. So when i got this finalnotice after making regular payments, i had no idea they were sending to collections. They get to write it off as a loss for tax breaks which is why i think they trick ppl with their notices. They fail to properly notify patients of the consequences if not pressing the balance in full.

Our final notices clearly indicate all options for the balance, indicating if not resolved it may be subject to further collection efforts. This is your FINAL NOTICE for your ProMedica Bill *** or more of your accounts is now in a FINAL NOTICE stage. To avoid placement with a collection agency,please see your next steps below. Also, please note the What if I received a Final Notice ? FAQ on the reverse side of this page for more info.What is your next step?Manage your account ************ Payment Plans With a MyChart account, you can now set up and manage payment plans online at **************************************************************** Pay in Full Make payment in full at **************************************************************** scan the ** code use our automated phone system 24x7 at ************ or call ************ to speak with **************** (M-Th *******, Fri ***************** Assistance See if you qualify or apply online at *************************************************************************. Additional info can be found on the reverse side of this bill

I need an issue taken care of so I called Promedicas Care Line. They promise a return call within the next business day. So far Ive called 3 times and NO one has reached out to me. Very disappointed with the level of customer service. Dont make promises you cant keep. ??

Do you have a medical concern or a billing question? For billing questions, please call customer service at ************. If you have a medical question, please contact your provider's office. 

I was in to see dr. ****** the urologist in Coldwater Michigan and upon entrance provided them with my medicare and my secondary carrier and everything was fine until billing time came around and of course they did Bill Medicare but they refused to Bill my secondary carrier. I contacted the billing office in Toledo and they did have all the information. Upon speaking with the office manager she instructed me it was my responsibility to pay even though I did have a secondary carrier. I was told it was my responsibility to file the claim with my secondary carrier which as all companies, required medicare's amount of payment required codes and information which I did not have and had not been supplied to me by ProMedica. I finally got them to provide me with some of the information and forwarded it to my secondary carrier who in turn, did pay the the claim. when I acquired the coverage, I was informed that billing had to come from the provider not from the customer. I had to call my secondary and inform them that ProMedica refused to Bill them so they made an exception and they gave me a list of the things that I needed for billing which ProMedica was very slow and hesitant in providing me with that information. They did get there money from my secondary provider but still filed a collection claim with ************ in Wisconsin. if they would have done their job in the first place they would have had their money A long time ago!! I can only assume that there must be some of the laziest people that were ever born working for that organization since they are willing to hassle the patient instead of doing their job and billing the secondary carrier which they had all the correct addresses at the time I went to see the urologist. I will never ever go to a ProMedica facility ever again and would rather drive 100 miles to a non ProMedica facility then to have to deal with a bunch of idiots as has been the situation in this case.

Promedica is not contracted with Medi-Share sharing plan. We do not bill this type of plan. The patient would be responsible to pay Promedica for the balance after the primary insurance pays. It is then the patient's responsibility to provide their plan the itemized statements, UB or HCFA claim forms, primary EOB to get reimbursed. We will send four statements for outstanding balances. If they remain unpaid 30 days after the final statement, it may be subject to outside collection efforts.