Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

ProMedica has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • ProMedica

      300 N Summit St Toledo, OH 43604-1513

      BBB Accredited Business
    • ProMedica

      2121 Hughes Dr Fl 4 Toledo, OH 43606-5136

      BBB Accredited Business
    • ProMedica

      100 Madison Ave. MSC-S29932 Toledo, OH 43604

      BBB Accredited Business
    • ProMedica

      1801 Richards Rd Toledo, OH 43607-1037

      BBB Accredited Business
    • ProMedica

      3909 Woodley Rd STE 200 Toledo, OH 43606-1100

      BBB Accredited Business

    Business ProfileforProMedica

    Hospital
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    59 complaints closed in last 3 years

    19 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/10/1998

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company is a Toledo, Ohio-based, not-for-profit health care organization.

    Business Details

    This is a multi-location business.

    Find a Location

    ProMedica has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • ProMedica

        300 N Summit St Toledo, OH 43604-1513

        BBB Accredited Business
      • ProMedica

        2121 Hughes Dr Fl 4 Toledo, OH 43606-5136

        BBB Accredited Business
      • ProMedica

        100 Madison Ave. MSC-S29932 Toledo, OH 43604

        BBB Accredited Business
      • ProMedica

        1801 Richards Rd Toledo, OH 43607-1037

        BBB Accredited Business
      • ProMedica

        3909 Woodley Rd STE 200 Toledo, OH 43606-1100

        BBB Accredited Business
      Location of This Business
      300 N Summit St, Toledo, OH 43604-1513
      BBB File Opened:
      11/22/1977
      Years in Business:
      47
      Business Started:
      1/1/1977
      Business Started Locally:
      1/1/1986
      Business Incorporated:
      12/12/1876
      Accredited Since:
      7/10/1998
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      15000
      Business Management
      • Susan Kirkbride, Accounts Payable Manager
      • Ms. Michele Egts, Customer Service Supervisor
      Contact Information

      Principal

      • Mr. Randy Oostra, CEO
      • Ms. Michele Egts, Customer Service Supervisor

      Customer Contact

      • Sue March-Banks, Accounting Manager
      • Ms. Michele Egts, Customer Service Supervisor

      Other Contacts

      • Mr. Randy Oostra, CEO
      Additional Contact Information

      Fax Numbers

      • (419) 479-6009
        Primary Fax
      • (419) 479-6930
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      59 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Barbara T

      1 star

      09/28/2024

      My husband was transported to Promedica ****** via ambulance due to diminished cognition, vomiting, diarrhea, slurring and indecipherable speach, and an inability to walk. He is a cancer patient with Parkinsons Disease. They hydrated him and then discharged him. They loaded him into the car. When we got home he could not even walk, couldn't perform basic movements required to get him out of the vehicle, couldn't walk, didn't remember getting assisted up 3 steps and into the house, and didn't know how he got to his chair! THIS is CLEARLY not a man who was "BETTER" and "READY FOR DISCHARGE". I'd love to know what assessment criteria Dr ********* and the nurse on duty based their discharge decisions on because this man was CLEARLY not at his baseline and was in no way well enough to be discharged home to walk, toilet himself, dress himself, or prepare meals on his own. This man spends MANY hours alone at home each day and THIS is CLEARLY not a man capable to do so. Promedica staff did not assess for risk or ask about barriers to accessing his home independently because if they had they would've realized that this man should not have been discharged in THIS condition. If not MEDICAL NEGLECT, it was at the minimum apathetic disregard for this man's health and safety!!!

      ProMedica Response

      09/29/2024

      Please call our customer service department at ************, so we may review your husband's account for a care review.

      Local BBB

      BBB Serving Northwest/West Central Ohio and Southeast Michigan

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.