ComplaintsforErie Construction Mid-West, LLC

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was approached at my address by a solicitor from Eerie Homes on 10/31/24. He immediately asked, as soon as he finished explaining who he was, what time on Saturday he could schedule an appointment. I told him we would be out of town, but I would like information. I told him my husband and I would talk over when we would both be free for an inspection and quote and get back to him. We exchanged information. I got a phone call today 11/01/24, confirming my appointment time for 6pm on 11/02/24. I immediately told the scheduler that no appointment had been made. She said that she was under the impression that someone was at my house yesterday. I said yes, but i never scheduled an appointment with them. The scheduler said she would cancel it. Now I am worried that someone will come by while I am out of town and start perusing the property while I am gone! This is absolutely unacceptable.

  

  Business response

  11/04/2024

  Thank you for bringing this matter to our attention, and we sincerely apologize for the miscommunication and the concern it has caused. At Erie Home, we take your privacy and peace of mind seriously, and we understand how unsettling this situation must be. Our records indicate that one of our representatives did visit your home on 10/31/24 to introduce our services. It appears there was a misunderstanding regarding the scheduling of an appointment. We acknowledge that our representative should not have scheduled any appointment without your explicit confirmation. Upon receiving your call on 11/01/24, our scheduler promptly canceled the appointment as requested. We want to assure you that no one from Erie Home will visit your property without your permission or while you are out of town. We respect your property and your preferences, and we will not conduct any follow-up visits or inspections unless explicitly scheduled and confirmed by you. Please accept our apologies for this inconvenience, and if you have any further concerns or questions, we encourage you to reach out to us directly at **************. We would be happy to assist and address any additional issues.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Erie Construction installed a roof on my home on September 07, 2024. Part of the agreement was they would replace any decking (plywood) if needed. The roof was replaced, in which, the roofers left a flat spot where water collects, which seeps through the shingles and leaks behind the stucco wall. This over time will damage the inside of the wall. I have reached out to the Installation manager and he continues to give me excuses for the issue to be resolved. The roof cost was $13, 179.00. I would like help getting the issue resolved.

  

  Business response

  10/25/2024

  Erie Home understands the customer’s concerns regarding the roofing and gutter installations, and we apologize for any inconvenience experienced. We would like to clarify that the scope of work initially did not include new decking. After the roof installation, the customer reported a leak, which our inspection revealed was draining off the side of the roof rather than penetrating the stucco. However, we understand that the customer found this result unsatisfactory.
  In response, we promptly sent our installation partner to make adjustments to the roof. When our gutter installation team was on-site, they shared an alternative approach with the customer. We acknowledge that the customer has since reported additional concerns, and while the original installation team has had a brief delay due to personal reasons, we have arranged to address this issue comprehensively.
  On Tuesday, October 29th, our team will replace the decking and redo the front portion of the home’s roofing. We are committed to ensuring the customer’s satisfaction and to delivering a solution that meets our high standards for quality and durability.

• Initial Complaint

  10/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The salesmen that came to the house explained that the product they had in hand is what would be used, however when the job was done, it was a lesser product. They also overestimated the number of plywood sheets that would need to be replaced - but not all were used, then wanted to pick up extra sheets (and not reduce the cost). I have made several calls - as has the finance company covering the finance loan, but no one from Erie customer service has made any effort to rectify the problem at all. It’s funny how the business made call or text repeatedly prior to completion, yet once the job was completed and I began asking questions, no one of company importance is willing to reach out to me.

  

  Business response

  10/23/2024

  Erie Home has been in regular contact with the customer regarding the extra material left over after the roof installation. During the project, we identified and replaced sections of damaged decking, and there was some plywood left over from the job.

  Initially, the customer expressed a desire to keep the plywood since it was paid for as part of the materials used.
  

  However, a few weeks ago, the customer reached out and requested that we retrieve the leftover plywood as he no longer wanted it. Our team promptly visited the property, but upon arrival, neither the customer nor the materials were present. We left a message for the customer at that time.
  

  On Saturday, we spoke directly with the customer again, and during the conversation, he expressed that he now wishes to keep the materials, provided that he is not reimbursed for the "extra" plywood. It seems there may have been some misunderstanding, as we have been in contact with the customer multiple times over the last two weeks, and have been actively working to address his requests.
  

  At this point, given the ongoing communication and our attempts to meet the customer's needs, we believe we have done everything possible to resolve the situation. We remain open to further discussions if any clarification is needed.

  Customer response

  10/24/2024

  
  Complaint: 22415840
  
  I am rejecting this response because: the issue of the product (drip-edge) that I was initially shown by the salesman versus the drip edge that was installed has not been addressed. I was told that the drip edge which is used with metal roofs is what would be installed and would cover the fascia of my house, however, that’s not the case. I made calls to the salesman once the product was delivered-prior to installation- once he heard my complaints, he offered no resolution and even began ignoring or blocking my calls and texts. I then spoke with a foreman who seemed to blow me off by responding with “well, I don’t know why he told you that”.  

  Then regarding the extra plywood - Erie would be welcome to the product if they reimburse us for the unused sheets that were included in our cost. No wonder we were told that their estimates are so good that if they underestimate, there’s no additional cost for the additional product. But, if I’m still expected to pay for the products and the job, I may as well keep the extra sheets (I am paying for them, after all.)

  I tend to disagree with Erie in their phone records. I have spoken several times with a representative from GoodLeap, who financed the job, and they report they have reached out to Erie in hopes of getting these issues settled, but I haven’t been contacted by anyone identifying themselves as an Erie representative to resolve this. Even after reaching out to home office. I began trying to get some resolve immediately (the job was completed in early June), but have had to resort to different means to even be heard.

  A reasonable solution for me would be for Erie to offer me a reasonable refund for the purchase of the extra sheets of plywood (I believe there are at least 7 sheets leftover) - I would be happy for them to pick it up (once the refund has processed) and for the drip edge that I was shown (the stronger and wider version) to be installed in place of what was installed initially. There’s a customer expectation that when a salesperson shows a product, that’s what you should receive and if not, the company should stand behind the customer that was misled by what their salesperson may have misspoke or promised in error.
  
  Sincerely,
  
  ****** ********

  

  Business response

  10/30/2024

  Erie Home has reached a mutual agreement with the customer. As part of this resolution, Erie Home has offered a rebate check to cover the cost of any unused plywood.

  Customer response

  11/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22415840, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive attempted two different emails to send in writing, within the 72 hours and gettinginability to forward emai responses I sent this:Good morning,My husband and I were given an estimate for a roof replacement on Oct 8, 2024. The appointment was at 6pm and the salesman didnt leave my home until 10:30pm. I asked him to give us until Friday, Oct 11 and walked him to his car not realizing that when I went to take a shower, he returned with another quote which caused my husband to agree. The starting quote was $47,000, then $39,000 and last quote was $33,000; this is way too much to replace the roof and I had already told the salesman that I was feeling badgered.After much review, I definitely do NOT want the expensive roof and am canceling, in writing, this contract as of today, October 10, 2024@ 0356.Thank you,***** and ******************* **************************************************** ************ ************ I also gave a $500 deposit which I would like returned.

  

  Business response

  10/21/2024

  Erie Home sincerely apologizes for any inconvenience this may have caused. We would like to confirm that the contract has been officially canceled, and the full down payment has been refunded to the customer. If there are any further concerns or questions, please do not hesitate to reach out to us, and we will be happy to assist.

• Initial Complaint

  10/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I found this business online to do a complete roof repair, when a representative from the business by the name of ***** came to my home, we discussed $16,000 for the cost of my roof repairs, when we were done he had me sign the contract on his phone. when the work was almost done, I received a copy of the contract showing the total cost was $60,000 instead of the original $16,000. I spoke with a a manager and told him this amount was unacceptable and that I am on social security and could not afford that amount, he then laughs and said you signed it and that was the end of our conversation, I have even tried to contact ***** and he&#**;s hung up on me.

  

  Business response

  10/21/2024

  Erie Home sincerely apologizes for any inconvenience this situation may have caused. Our goal is always to ensure complete customer satisfaction, and we strive to provide clear communication throughout every step of the process.
  
  In this case, Erie Home conducted a sales presentation at the customer's home, with both the customer and her son in attendance. After a detailed discussion of the project scope and associated costs, the agreed-upon price for the work was set at $60,746. This price was clearly outlined in the contract, and as per standard procedure, the customer initialed next to the agreed price (please see the attached documentation for reference).
  
  Following the signing of the contract, the customer reached out to our team and spoke with both the Regional Sales Manager and the Sales Manager. During these conversations, the entire contract, including the pricing and terms, was thoroughly reviewed with the customer to ensure clarity and understanding.
  
  We would also like to highlight that, in accordance with industry standards and legal requirements, every customer who signs with ********************** is granted a three-day right to rescind the contract, allowing for ample time to reconsider the terms and ask any further questions.
  
  Once again, we apologize for any confusion or frustration,and we remain committed to resolving any outstanding concerns in a fair and transparent manner. Should there be any further questions or if additional clarification is needed, we are more than happy to discuss this matter further.

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were told that at time of shaking hands on contract if they find anything (for example lead paint - their example) that they would cover it. Come to time of actually doing the job they said they found issues with the facade and will need to rewrite the contract, we told them we will have to think on it. Within 48 hours of that conversation their contractors were starting work on our roof tearing things off, we called them and they said we would handle numbers on Monday (I had someone who could do some of the work that they were saying needed a new contact, but this action took away that choice of ours). The contract stated we were getting gutters and roof vents, neither of which has happened, they damaged siding in the process and didnt lay the flashing correctly. We have reached out multiple times and havent gotten any responses. We are almost a week after finishing the roof and still no gutters or flashing. They also left a bunch of nails in the driveway and a brush pile of nails in front of our main garage door

  

  Business response

  10/14/2024

  Erie Home apologizes for any inconvenience this may have caused. We can confirm that our team visited the home and successfully installed the turtle vents as agreed. Additionally, upon review, we verified that gutters were not included in the original contract.

  Customer response

  10/14/2024

   
  Complaint: 22385621
  
  I am rejecting this response because:
  Although turtle vents were installed, ***** assured us that we would be contacted within the week, last week, to get gutters since the original contract didnt have gutters, but the original contract was for asbestos removal, and we were told that you guys dont do that, so we had to redo about 3 contracts and the most current one is attached. We had people over who got nails in their shoes this weekend, and we still have damage done to the house with shingles pulling up on the sides. We have someone coming out and looking at them Tuesday. This whole company has been unprofessional and unwilling to work with us since I, ****, have been putting the complaints in since Im a co-borrower but everyone decides not to call me and instead calls Dakota who sleeps during the day since he works 3rd shift. We have gone 2 WEEKS without gutters, and its rained in those 2 weeks. This has been a mess and the work isnt worth the money. Also the paperwork you sent out was not correct since you guys decided to leave my name off of it. 
  Sincerely,
  
  **** *********

  

  Business response

  10/23/2024

  Erie Home has made arrangements to return to the property to install the gutters as outlined in the original agreement. We understand that the customer is currently in the process of working on and painting their fascia, and we want to ensure that the gutters are installed to their complete satisfaction. Once the customer has completed their work on the fascia, Erie Home will promptly schedule the gutter installation at a time that is most convenient for the homeowner. We are committed to ensuring that the installation process is seamless and that the final result meets both our high standards and the customer's expectations. Should there be any additional concerns or adjustments needed, Erie Home remains available and ready to assist throughout the process.

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Service: Roof replacement for the house built approximately 1888.Product: Fibreglass roofing. Last date of transaction: 05/08/24 check for the amount less that $10,000 issued by **** to the me, customer, to pay *** local contractor to repair damage to the house siding where old roof was torn so brutal that house ended up spit in ******************. Check forwarded to ****************, was not enough to cover labour and material.Issue#1. Erie worked without permit: permit has not been obtained prior and during work.Issue #2: DRJ discovered that Erie done unprofessionals roofing installation in a part at least, the roof around turret ( no step flushing). DRJ replaced roof on a turret ( I got the bill, since Erie refused to address it).Issue #3. Erie roof installation: rain run inside the house through the roof opening; recently shows damage to the room walls inside house on 1st and 2nd floors.: wall cracked.Issue#4: I contacted Regional manager ******* ************************** he practically screamed at me, used abusive language (texted that I am delusional; what you dont understand, your lies) and threaten me a few times to sue.English is my second language, I am an immigrant and I am scared to contact Erie myself. Since contractor *** did the job, I paid another $8700.I would like ************ to address its manager attitude ( down ry abusive); to restore inside wall damaged by rain coming during installation; aggress step flashing where it should be; and pay the bill DRJ presented me since repairs of this old sidings was time and labour consuming. Workers must be paid.

  

  Business response

  10/14/2024

  Erie Home apologizes for any inconvenience this may have caused. We confirm that a permit was obtained for the work being completed (see attached documentation). Additionally, Erie Home reached an agreement to engage a third party to address the customer's concerns. The invoice and agreement have been uploaded for reference. The agreed-upon estimate totaled $9,800, which was paid directly to the third party. Please note that Erie Home is not liable for any additional charges beyond what was agreed upon in the initial arrangement.

  Customer response

  10/21/2024

   
  Complaint: 22372604
  
  I am rejecting this response because:

  the issues hadnt been addressed or resolved:

  A. issue 1: regional manager called me abusing names- I do hope that is not the company policy.

  B. Issue 2: damages done to the house inside ( to the walls on third ( attic), second and first floor) during big rain during installation of the roof- old roof had been taken off without cover, or insufficient cover.

  C. Issues 3: the cost of old style siding needed to be custom cut ( not available commercial) because of the damage to the century old wood siding on the house; must be careful ( cut) removing old shingles and not torn. I presented with the bill since *********** **** refused speak to the contractors company. The way of repair the siding turn out to be accord to the city inspector note.

  Step flushing on the turret has not been installed ( DRJ Serves has proof: picture taken and physical presence of old completely rust metal, what had been replaced.

  D. issue 4 Erie response carefully overstated about permits: the permit had not been obtained not prior, nor during the work, but a few months later when I started complaining to the city inspector. 

  
  Sincerely,
  
  ******* *******

  

  Business response

  10/29/2024

  Thank you for sharing your concerns. We take all feedback seriously and are committed to addressing issues in a fair and professional manner. While we regret that you feel your concerns have not been fully resolved, we would like to clarify our position on the points you raised:
  We are sorry to hear about your experience. Erie Home holds all of our employees to a high standard of professionalism, and any unprofessional behavior is taken seriously. However, based on our internal investigation, we have not found evidence to support the claims made. That being said, we remain open to discussing this further if you would like to provide more specifics regarding the interaction.
  
  Regarding the siding, our installation team exercised care throughout the roof replacement process. We understand that custom-cut siding, especially on older homes, can present unique challenges. While we empathize with your concerns, we must clarify that Erie Home cannot take responsibility for third-party repairs that were not authorized or overseen by *****
  Additionally, Erie Home came to an agreement for the repair costs, and the amount of $9,800 was agreed upon per the attached amendment. We remain committed to honoring this agreement and ensuring the project is completed to the agreed-upon terms.
  
  We would like to clarify that permits were obtained for the work performed.While there may have been delays in processing due to external factors, we ensured that all required permits were in place. Our goal was to comply fully with local regulations, and we can provide the necessary documentation to support this.
  We remain committed to working towards a resolution that addresses your concerns. If you have further evidence or documentation that you would like us to review, please don't hesitate to share it with us.

  Customer response

  11/07/2024

   
  Complaint: 22372604
  
  I am rejecting this response because:
  None of the issues had been  solved or addressed.

  I called the company and talked to the regional manager ***** Velasqu. He was the manager at at beginning of the project and personally inspected the house last year. 

  I provided the bill arisen from contractor, stated that extra repair had been necessary. Even it was third party repair, the contractor followed city inspector lines- see attached two documents.

  Unaddressed: unprofessional ( skipping) step flushing around turret- no response from the company:

  No response on damages done by rain- inside walls; 

  no response on abuse is Ive been subject by manager either.

  Speaking about permit obtained after job done, bills paid- the late date more than month, that is verifiable. 

  Sincerely,
  
  ******* *******

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company came to estimate the roof work. They sell over-priced materials and services and fool the customers with the warranty and quality service they promise. The cost of the roof is tripled which does not worth the money. **** runs customers' credit with multiple lenders without a full disclosure. They never explain to the customer that they will take the property as collateral and put a lien on the property. They put the customers in debt with tripled prices and even can turn people homeless because they put a lien on their personal property with unreasonably high cost of repairs. It is a very unreliable, dishonest company that scams people. When the application with **** is canceled, they don't notify the lender, and the customer gets harrassed by the lender to proceed with the loan that never was finalized. Had a very bad experience with ***** ********* from **** who has zero honesty and no professional conduct.

  

  Business response

  10/14/2024

  Erie Home apologies for any inconvenience this may have caused. Erie Home has cancelled the project. 

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tha date of this Transaction is April 6, 2024 I applied for a ***** from My Florida Safe.I hired Erie Construction Company to put a new roof on my house, with the stipulation that My Florida Safe required an (SWR) Secondary WATER RESISTANCE BARRIER TO COVER THE WHOLE ROOF. to qualify for the *****.The assured me that this would be done.This was not done.!!!I presented the My Florida Mitigation Inspection Report. ***. *** was identified in the report.THE COMPANY IS REFUSING TO RECTIFY THIS MATTER !!

  

  Business response

  10/14/2024

  Erie Home apologizes for any inconvenience this may have caused. Erie Home has reached out to the My Florida Safe program but has not received a call back due to the hurricane. Erie Home did in fact install the correct underlayment per the code.   

  Customer response

  10/14/2024

   
  Complaint: 22367791
  
  I am rejecting this response because:
  Still awaiting to hear from My Florida Inspection Mitigation Report.   According to the Mitigation report the Water Resistance Barrier must be all over the roof to qualify for the My Florida Grant ************* is what I explained to the roofing contractor before, during and while the work was being done.   The Contractor I sured me that it would be done!!!

  This is the reason I hired this company and paid approx. $33,000.00. for the warranty and product to be installed by My Florida standards.. I could have easily paid 8 to $10,000.00 for a roof!!!!

   

   

  Sincerely,
  
  ******* ******* Jr

  

  Business response

  10/23/2024

  Erie Home has made multiple efforts to contact the My Florida Safe Program to address the customer's concerns. Unfortunately, we have not yet received a response from the program despite our continued attempts. We understand the importance of the program for our customers and remain committed to assisting in any way we can.
  

  That said, we would like to reassure the customer that ********************** installed the roof in strict accordance with the contract specifications and all applicable building codes. Our team takes great pride in ensuring that every project meets the highest industry standards, including adherence to local regulations and requirements.
  

  We understand the customers desire to qualify for the My Florida Safe Program and are willing to provide any necessary documentation or clarification to facilitate the process. Our priority is to ensure that the customer is satisfied not only with the quality of the work but also with the steps taken to meet all relevant guidelines.

  Customer response

  10/24/2024

   
  Complaint: 22367791
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******* **

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 12 Erie began work on encapsulation of the crawlspace at our home, ****************************************. They cleaned up the debris in the crawl space and installed the Humidex air circulation unit to seal and waterproof the area. The unit installed was supposed to reduce the humidity by drawing out the damp air.The monitor to the unit did not register below 90 per cent humidity for weeks before we called and asked them to send someone out and inspect the installation for a probable cause. We called 3 or 4 times after that until finally the *** told me to call the manufacturer of the Humidex. Upon speaking with them, they determined 2 floor vents had not been installed. The crew was unaware that the vents should have been installed. We also did not receive any paperwork nor instruction manuals which the manufacturer provided. With that established the manufacturer felt the need to send a training team to ****. Erie then sent a crew to our home out to install the floor vents. I have spoken with thr district manager, ******* at length about the installation issues and he first said it was left up to the customer (which we were not asked if we wanted the floor vents) then changed his story to say the crew was on a need to know basis and had not been told about installing the vents. I found in dealing with *******, that his story would change and I didnt find to be credible. He refused any refund as the work had been completed. I was looking for a refund because I had to basically find out how to install the unit and let them know it had not been done correctly.

  

  Business response

  09/23/2024

  Erie Home apologizes for any inconvenience this may have caused. Erie Home will be out to the home tomorrow 9/24 to address some concerns. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩