Business ProfileforCustom Reptile Habitats

Money, time, and service are 3 things any business should respect. This company respects none of those. I placed an order for a 4x2x2 enclosure on May 4th 2024 and at the time was told it would be between 8-10 weeks to receive my order. OK, no worries I can wait. The enclosure cost me around $550 and I was ok with that as it was around the price of other competitors and if the quality was good I could justify it. 6 months went by and I had received nothing. No words, no updates. I personally had to go out of my way to either emailing or checking their website for any information just for them to tell me it would be xyz more weeks. So after waiting xyz more weeks and still receiving nothing I decided to get a refund since my snake was growing and needed a new enclosure and I was not going to wait another 6 months for potentially nothing when I could order from somewhere else and get an equally good or better product. So I placed a refund, now there refund policy is also super sketchy as it states you can't even get a full refund. And once again it has been 3 weeks and I have yet to receive my refund. This is outright scam behavior and leaves me with nothing but a bitter taste as their responses to my emails have just been, "we're working on it." I have no reason or want to ever purchase from them again as I placed an order through a competitor and received my order within a week and it was $200 less. If they had respected at least one of the three things any business should respect I would be willing to change my views, however they have yet to prove me wrong. Do Not buy from Custom Reptile Habitats.