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          Liberty Ford Lincoln Mercury, Inc. has 1 locations, listed below.

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            Business ProfileLiberty Ford Lincoln Mercury, Inc.

            New Car Dealers
            BBB accredited business

            Contact Information

            4215 Liberty Ave

            Vermilion, OH 44089-2132

            Get Directions
            Visit Website
            (440) 967-6191

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/3/2020

            Years in Business: 54

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            4215 Liberty Ave, Vermilion, OH 44089-2132
            BBB File Opened:
            5/3/2006
            Years in Business:
            54
            Business Started:
            1/1/1970
            Business Incorporated:
            10/6/1971
            Accredited Since:
            11/3/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            60
            Alternate Business Name
            • Liberty Ford Lincoln, Inc.
            • Liberty Ford Vermilion
            Business Management
            • Mr. Ray Kemmer, General Manager
            Contact Information

            Principal

            • Mr. Ray Kemmer, General Manager

            Customer Contact

            • Mr. Ray Kemmer, General Manager
            • Mr. Patrick Ohara, General Counsel
            Additional Contact Information

            Fax Numbers

            • (440) 967-0914
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I took my Bronco to liberty Ford Vermillion on 8/7/24 to have a trailer hitch installed the next day. I picked it up on 8/8/24 at around 5pm. On the way home I noticed grease on the fabric by my front window. When I got home we noticed there was grease all over the interior of my vehicle in the trunk part. Also my 2 quarter panels were damaged from what looks like someone tried to pry it off with a screwdriver and chipped the paint, there were gashes in the bumper and the trailer hitch install was not professional at all, the inside quarter panels were not lined up neither. I called and spoke with **** the general manager. He had me bring the vehicle back at 8 in the morning to fix it. They did give me a loaner vehicle. The service manager called me the following week to pick it up. The grease was still everywhere and the panels were still damaged. They tried to fix it with touch up paint.. They said they'd fix it all again. Didn't hear from them so my wife called Ford customer service and they contacted the business on 9/5/23. Yes they had it for a month. Well the service manager called us and said it was ready to pick up. We went to pick it up and the car is in bad shape. The only thing they kinda fixed was the grease everywhere. There is still a few spots left. The bumper is crooked which is pushing my driver side taillight up into the body panel. Which I'm not sure how they did that unless they trimmed my light since they are set holes. The body panels they painted have chips on passenger side and the drivers side looks like maybe hair in the paint. The interior panels are still crooked as well. The bumper is completely butchered. Instead of cutting a small hole for the wiring harness they cut a huge rectangle from the harness all the way to the bottom of the bumper. My wife asked **** for a refund and we were told he'd give us a refund but we are never allowed to come back to liberty ford. We never received a refund. I did get my extra 100 they charged me back.
            Read More
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            William H

            06/08/2023

            Do not go here if you have a question regarding the application of incentives to a build order. You will receive no answer, attempts to get you into the dealership and a completely bad attitude when challenged on providing an answer to the question. The Ford website has an option to click to make such an inquiry and the dealership just uses that to ignore what you specifically inquired about but then engage you in an argument. Should be an option for no stars.

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

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