Business ProfileforWesterville Senior Living
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 363 Braun Pl, Westerville, OH 43081
- BBB File Opened:
- 7/31/2023
- Years in Business:
- 7
- Business Started:
- 7/20/2017
- Business Management
- Mr. Bobby Folden, Executive Director
- Contact Information
Principal
- Mr. Bobby Folden, Executive Director
Customer Contact
- Mr. Bobby Folden, Executive Director
- Additional Contact Information
Phone Numbers
- (614) 423-4182Other Phone
- (614) 810-6536Other Phone
Email Addresses
- Complaint
- Inquiry
- (614) 423-4182
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In May, 2023 the central air conditioning went out in my apartment at *********** ****** ****** managed by Spectrum Retirement Communities. I contacted management and in June, 2023 they provided one portable window unit and placed it in my bedroom.
Then I contacted management again on July 6, 2023 and they provided a second portable window unit and placed it in my second bedroom.
These two units did not provide heat relief in the living room and kitchen area where I spent most of my waking time. All the while, promising to fix the central air in my apartment. The living room temperature would get as high as 80-85 degrees. This affected my ability to cook in my independent living apartment.
Due to this situation, I gave them a 30 day move out notice dated July 21, 2023. The condition was so unbearable, I temporarily moved out on Friday, July 28, 2023 because as a wheelchair bound individual, the temperature was unacceptable and they did not provide a reasonable resolution to the air conditioning problem.
I have paid at least $4470.00 since I moved in November, 2022.
My repeated requests have fallen short of what was supposed to be provided as a renter.
The company has not offered any rental compensation. I want a billing adjustment going back to May, 2023.
I am willing to provide more documentation as necessary.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.