Business ProfileforUSA Insulation of Cleveland

We hired them to insulate all exterior walls. When they came in mid February, they got right to work making a huge mess. They injected the liquid foam into the walls from outside, as they said they would. While doing so, they broke one of our window shutters. We were told the external holes would be plugged and painted over. They only smeared some foam over it. But the real problem was that the foam appeared to be mixed improperly and was omitting an noxious odor. They insisted that it was non toxic, but the company they referred to for safety tested denied any officiaton with them. We were forced to move our family of 7 out of our house for 3 months while the liquid set. We had another insulation company check the work. The walls had only been partially insulated. He could not tell if it properly set up after 3 months of sitting. The liquid also caused a type of water damage to our living room ceiling. They said they would reimburse us for a quart of paint, but never did. We told them of the poor quality of install and that we were not satisfied. They offered to come back and redo the missed areas, but we don’t want to risk moving out for another 3 months. We asked for a refund, They said it wasn’t their problem.