Business ProfileforR & L Carriers, Inc.

Date of Transaction: 01/26/24 Invoice #: ********* We purchased a home gym from ***** ***, which used R&L Carriers as a third party delivery company. R&L delivered a suspiciously large pallet that took up an entire half of our garage. It wasn’t until we began unboxing our gym that we realized R&L Carriers had delivered us TWO GYMS and that one of them had an invoice for a ********* ********. These dimwits received two gyms meant to go to different customers from ***** *** and delivered both of them to our garage. We knew no one would ever know if we kept this expensive gym (WITH A BASE PRICE OF $3500), but out of the goodness of our hearts, we contacted ***** *** so that R&L Carriers’ wrong could be righted and the correct owner could receive their long awaited purchase. ***** *** contacted me and said I would need to print out a Bill of Lading that they sent me so that when R&L Carriers came to pick up this extra gym, they would have something to scan and they could proceed to deliver it to the correct house. AFTER A MONTH OF WAITING FOR HALF OF OUR GARAGE TO OPEN BACK UP, R&L Carriers came to pick up their mistakenly delivered, 600+ lbs gym. Much to our chagrin, WE (the people who righted R&L Carriers’ wrong) started receiving invoices for the cost of of the pickup/delivery from our house to the rightful purchaser to the tune of nearly $2,000!!! We have called them too many times to count to explain this situation to multiple different employees in their credit/collections department, to which we receive nothing but remorse and affirmation that they will fix the issue. HOWEVER, we have continued getting invoices. Today, we received a letter notifying us that we now are being charged late fees with a gross amount of $4741.24 and if not payed by 10/11/2024, it will be referred to a collection agency. What an absolute JOKE of a situation and company. We are considering pursuing legal action for this harassment and clear violation of The Federal Trade Commission.