Business ProfileforBuckeye Heating, Cooling & Plumbing

Please think twice before doing business with Buckeye Heating and Cooling. After the power surge and outage my furnace was not working. Buckeye sent out a service man for 99 dollars. He told me the surge had fried thermostat and there was also clear signs of damage to the motor in my furnace. He recommended I get my whole furnace replaced. When I asked if there was other options he suggested I at least replace the motor for 2,500. I asked if the repairs could start with a replacement of just the fried thermostat and he agreed but stated I will probably have problems in the long run. He said even replacing the thermostat will be costly. He replaced it and gave me a bill for 700. The furnace came on and worked great. I asked if he could explain the breakdown of cost and he said he could make it cheaper if I agree to a two time a year service plan. When I asked if he could write up something explaining what total repairs are needed in his professional opinion for my insurance company. He said no that he doesn’t recommend more repairs now and that telling them I need a new furnace would be unethical. I was so confused. I did have another company out to inspect my furnace. They said it looks fine and no repairs are needed. The next day I reached out to the company to get an explanation of the cost and share my experience with their management. I was told someone would have to call me back. I followed up the next day. I waited a week and called again. Once again I was told someone would call me back and he did. I explained how I am sure they were trying to upsale and mislead me into getting a new furnace. I told him I felt taken advantage of and that I wanted an explanation of the bill I did pay. He stated he can not explain what I paid for. I asked to speak to a supervisor he said that he would and get back to me. Over a week later he called to tell me that he can’t and will not break down the bill for me.