Business ProfileforMedVet Columbus

On July 19th I took my dog ***** into MedVet because she suddenly couldn't balance and had trouble walking. I was referred to neurology and proceeded to have testing done. They charged $6700 initially and another $259.25 the next day. Each time the vet came into the room, he presented the tests he needed to do as if they were needed to decide how to treat. He gave stats like 66% recover but another 33% stay on medication for life...depends on what we find. I authorized the tests, allowed them to monitor her and picked her up the next day with medications to go home. He proceeded to tell me that all of her tests showed nothing and it was idiopathic. I would have left it at that but I have several vets as clients and asked what they would do if a dog were presented to them this way. This past week, I spoke with 2 more vets, one from another emergency vet hospital and asked the same question. Each of them, independently, all said the same thing. They would provide the same medications but would wait to see if ***** showed signs of improvement. Each of them were shocked by the tests that were completed and said that I was taken advantage of during a time of stress. They stated that there is often no known cause for a vestibular event and running those high costs test without first trying the medication was reckless and unnecessary. I did not know anything about vestibular episodes and trusted MedVet. I called customer experience and was told "this is a great learning opportunity for that dept" and that the head of neurology would call back. I never received a call and my $7,000 shouldn't be a learning opportunity for a dept I trusted with the care of my dog. I did receive a survey by email, completed it and requested a call back to discuss this. I still didn't receive a callback. Had they disclosed the treatment would be the same with or without the tests and that we often do not know the reason, I would have just monitored as all the other vets suggested.