Business ProfileforCanadian Car Shipping

I hired this business to ship my car from ********** to ******* in July 2020. We were emailed forms to fill out to start the import/export process and were requested to return these forms to the company; by doing this we were told we will be provided with an ITN# which would initiate the export process. We completed and returned the forms and were never provided with an ITN# nor were we asked or informed that we needed to complete any further steps to export the vehicle. When I contacted the company with questions about the import/export process, I was not provided with any further information and was just told I would complete the process via "self clear" at the bonded facility in ******, which I was under the impression meant I would complete the importation process at Canadian customs (as US customs were not present at this facility). I was able to complete all of the import requirements (i.e. "self clear") at the bonded facility when I picked up the vehicle, but was unaware that the vehicle had never been properly exported. I was under the impression it had been since we had completed all the paperwork for exporting the vehicle provided by the company previously, never heard anything further on that matter, and the bonded facility did not have US customs to complete any further export process (and was under the impression it had already been through US customs @ the border). However, when I reimported the vehicle to the US (as I was only living in ****** temporarily), I was told that the vehicle does not have any ITN# and was never reported as exported. My vehicle was temporarily seized and I paid a penalty fee of $500 and now have this on my record, as so whenever I go through customs, they make me go under further inquiry due to this penalty. I believe this could have been avoided if the company had communicated appropriately. When I emailed the company about this concern, they were rude and unapologetic and saw no fault in their poor communication.