Business ProfileforMcKenzie Medical Billing Services, LLC

I called this morning to ask questions on a bill for my son, that he received in the mail, it was a bill that I felt we paid months back. When I talked to ***** ********, and I was asking about the bill, she was very rude and argumentative from the start, I was trying to get simple questions answered on my son policy, because, it was on behalf of my son, I was still able to get information since I was already approved to do so on his medical information, I let her know this from the get-go, she continue to be argumentative, disrespectful and unprofessional and rude. I had a bill that was for one total, and then when I went to pay for it, she charged me $10 more . When I told her I was gonna call the doctor that she did the billing for, she said fine do it. She didn’t try to de-escalate the situation. She didn’t try to do anything to resolve the issue. She continue to stand her ground and be argumentative, combative, and rude and disrespectful. I would suggest to anyone that has to deal with this company, don’t!! don’t do your business With this Company, because obviously they don’t care about customers in this case ***** ******** did not care. I will never use this business again and I will never use the doctor that she does the business for, when I called the office manager for his office, she became combative because ***** ******** called her and said that I was upset about the situation. I’m sure she didn’t give all the information that was actually said. But the office manager was just as rude. I’ve done a review on them as well.

Per HIPAA guidelines, if the patient is an adult, I cannot give out account information. I did not see a signed consent in the chart to give me the okay to discuss medical information with this gentleman. This was communicated to this gentleman. At no time during the conversation was I argumentative or rude. I politely explained the HIPAA guidelines and that I didn't see a consent in the chart. This gentleman was very argumentative. I was actually pretty confused as to why this gentleman thought I was argumentative or rude since I maintained a calm demeanor and only tried to explain why I couldn't give out account detail. When he said he was going to call the providers office and complain, I didn't argue, I gave him the Office Manager name and told him that he was welcome to call the providers office. 

I had no reason to argue with him. The bill was over 2 years old. The old billing company had sent $10.06 to the collection bucket so it did not reflect on the statement he received. This was politely explained to him as well. I offered to print out a detailed copy of the charges and mail them to his son. 

Once the call was complete, I notified the provider's office of the difficult call and mailed a detailed copy of the receipt to his son since he is an adult. 

He did call the provider's office and was very rude with his office manager as well. The office manager offered to refund the $10.06 that he was 'unaware' of. The office manager then called me and asked me to refund the $10.06 which I did immediately.

There was nothing either one of us could do to satisfy this customer.