Business ProfileforBudget Rent-A-Car

Budget Conf # ********US5 ***** October 2024 ******************, ********* Using ****** Travel, we rented a car from Budget at ****************** from ***** October 2024. On the ****** rental confirmation, Budget quoted Taxes and Fees of $223.19 [see ****** confirmation]. When we picked up the vehicle on 11 October, we agreed to Budgets fuel service option and E-Toll service option [see Budget receipt, Optional Products/Services], both of which would add costs to our total rental fee. When we returned the vehicle on 20 October, as expected we were charged $104.93 for the ***************** ($37.74 for 9.9 gallons of fuel and $67.19 for the E-Toll service). OK. But we were also charged an additional $90.04 for a variety of items that were not disclosed on the original Taxes and Fees quote or at the time of vehicle pickup. One of these extra phantom charges was $60.22 for Fuel Purch Opt [see Budget receipt] which the Budget Terms and Conditions policy specifically says they will NOT charge if the fuel service option is selected at pickup [see ****** confirmation] as we did.Another mysterious item was a $54.00 Customer Facility Chg 6.00/D. What facility? We were in a rental vehicle the whole time. And how about a $83.55 *****% Concession Recovery Fee? What does that even mean?Bottom line, we were quoted $223.19 in Taxes and Fees, plus our chosen options of $104.93, for a total taxes and fees of $328.12. Instead we were charged $418.16 in extras [see Budget Oct 20 email]. Thats $90.02 we overpaid.All of these taxes and fees were known to Budget when they provided the rental quote through ****** Travel and when we picked up the vehicle. So I can only conclude that their overcharging us was at best very deceptive or at worst behavior bordering on fraud. At the very least, we would like a refund of $90.02 from Budget.