Business ProfileforJohnson Floor & Home Carpet One

We purchased new carpet in Oct 22, and had problems with the install which they did come and repair but I noticed the carpet shedding an unusual amount. I had the carpets cleaned to see if it was just loose carpet from it being new. However, this continued to happen. I called in September 23 to have them come out to take a look. They asked to send them pictures which I did. Then, nothing.crickets No callback. I continued to call and leave messages and finally I was able to connect with **** the manager. He came out took pictures, agreed it wasnt normal for my carpet to continue to fall apart. He explained he would put in a claim. After a few more months pass and all my emails and calls get ignored, I was lucky to get **** on the phone when I called. He explained to me that the company has been bought and sold twice since he put in my claim and it must have gotten lost. He then said he would put in another claim.. its been over a month and Ive called, sent emails and crickets yet again. Im so disappointed. We paid over 9k for carpet in just 2 bedrooms and a hall. We wanted the best carpet with the best warranty and we ended up with trash. What a waste of money. Please do your research and dont use this company. They dont stand behind anything they sell and they could care less about the customer. It will be an entire year that Ive been waiting for this to get resolved for in September.