ComplaintsforTulsa World
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Complaint Details
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Initial Complaint
07/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I asked by email to have my subscription cancelled in February. They said it was cancelled but it wasnt because I keep getting billed ***** a month. I emailed circulation again in may when I realized I'm still being charged, with no response. I'm still being billed in July. That's 5 mo at ***** the for a service I cannot use and they won't honor my request to unsubscribe.Customer response
07/20/2024
I reached the business directly and they cancelled my account and removed my card information, so I don't need further action, thank you
Initial Complaint
05/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Because of a rate increase that is 4 times the amount of my original subscription ($36.99/mo., up from $10/mo.), I have cancelled by phone. The operator was confrontational, kept changing the price of continuing a subscription, and seemed reluctant to commit to the cancellation. By the end of the call, I had requested cancellation more than 10 times. I have concerns that my card will be charged, as others have reported. I also feel that the paper and public should be warned of poor business practices.Business response
05/30/2024
felt call center was to pushy with revert rates, trying to save him from **********. We will pass along to call center management. Subscription is stopped per customer request.Initial Complaint
10/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
The consumer stated to BBB that they did not receive their newspaper delivery on Tuesday, 10/3/2023. He called the business and asked the business to fix and the business indicated that the back-issue would be included in the delivery the next day. It was not included. He then did not receive his delivery on Thursday, 10/5 and he was told that the back-issue would be included in the delivery the next day, but it was not included. He stated that when he tries to contact the business, he is only able to speak with a customer service group based overseas and they are difficult to speak with due to limited understanding of English.Business response
11/02/2023
I personally delivered the **** and **** editions myself today. **********Business response
12/27/2023
I personally delivered this back copy myself, as I stated on 11.2.23. Customer was called and he verified receipt. We have also called today. THIS IS RESOLVED.Business response
12/27/2023
on *****- called customer-he had no idea why he contacted us.Initial Complaint
12/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have cancelled my newspaper subscription on Dec 4th, 2022, because I was not getting the Tulsa world-they didn't have a carrier in my area. When I cancelled my subscription I told the Tulsa world I did not want to receive any more newspapers from them. I'm continue to receive a newspaper every Sunday and every Monday I'm on the phone with the Tulsa world complaining. I'm not paying for a service I have stopped and have cancelled. The Tulsa world does not know how to do business and I wish I had never gotten a subscription from them. I simply what them to stop delivering me a newspaper I do not want.Business response
02/28/2023
Business Response /* (1000, 5, 2022/12/20) */ Paper was stopped on 12/4 in our system and refund was made to CC used for purchase. Carrier should not be delivering, and I will contact the carrier.Initial Complaint
11/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I CANNOT cancel my subscription. The only way this company allows you to cancel is via telephone. But when you call, you can NEVER reach them. Convenient- for them, huh? This ridiculous company keeps sending me emails telling me "you can manage your subscription online". But guess what? You can't cancel OR remove your credit card online. They only allow cancellations through a phone call- that they do not answer! I'm tired of being scammed and wasting my time trying to reach these people. The last time I called, I was on hold for over half an hour! What's sad is, I have a number of newspaper subscriptions that I dip in and out of. As needed, I subscribe for awhile, "hold" or cancel, and then come back. IF the Tulsa World made it easy for subscribers to TRULY manage their subscription online, I would cancel for a bit and then be back during a fresh news cycle. But because of their devious "we make it impossible for you to cancel" practices, once I end this subscription, I WILL NEVER BE BACK. It's also pathetic that I'm having to resort to the BBB for help with this.Business response
02/01/2023
Business Response /* (1000, 8, 2022/11/11) */ This customer called and stopped her subscription when the money runs out on 11/28/22.
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.