Business ProfileforCase & Associates Properties, Inc.

Dear Better Business Bureau, I am writing to file a formal complaint against Acacia Park Case and Associate Properties, **** located at *****************************************. Despite several complaints to the leasing office about a tenant occupying apartment who has been engaging in illegal narcotics use on the property for over five months, no appropriate action has been taken to resolve the issue.Going back to dates, before May 9th, which was my third complaint. I began to notify the leasing office of the tenants' drug use, which has negatively impacted my living environment. I have since made numerous additional complaints to the leasing office, but the issue has not been addressed. I also contacted the local police department, and after several calls, the police dispatched an officer(s) on two separate calls out to the apartment, which made initial contact with the parties occupying the space and confirmed illegal narcotics with an official report. Despite all of this, the leasing office has failed to act on my concerns, and the situation continues to disrupt the safety and well-being of the living environment. I kindly request the BBB assist in resolving this matter by holding Acacia Park Case and Associates accountable for failing to take appropriate action in response to a severe and ongoing issue that violates the lease terms and endangers other tenants.Thank you for your attention to this matter.Sincerely,***** *** ******* 09/12/2024

******************, we sincerely apologize weve made you feel the leasing office has not taken your concerns seriously. We can assure you they have been working behind the scenes to properly address the issues at hand. The manager has been in contact with all residents in question and, to date, the situation has been handled. Please remember, we are not a non-smoking community, however, this does not include illegal substances of course. The manager has attempted to contact you to further discuss and clear up any confusion as well. Again, we are sorry to have made you feel like they werent doing anything to help you, but please know they will do all they can to keep you all, our residents, happy to call *********** home. Thank you, Case & Associates Properties, Inc.