Customer ReviewsforBudget Truck Rental

I rented an economy car from Budget Rent A Car for just 2.5 days, expecting a reasonable price. However, to my shock, I was charged nearly $600, with most of the charges being completely unclear, excessive, and unjustified. Here are some of the mysterious fees that I dont even recognize or understand:11.11% Concession Recovery Fee: $48.30 C.R.F. Surcharge: $0.50/day, $1.50 Facility Charge: $7.73/day, $23.19 Transportation Fee: $4.55/day, $13.65 Vehicle License Recoup: $0.71/day, $2.13 Energy Recovery Fee: $0.60/day, $1.80 Late Fee: $20.00/day, $20.00 On top of that, optional services were added without my clear consent:Fuel Service: $94.81 Security Fee: $5.00/day, $15.00 Optional Services (Non-Taxable): $85.05 Loss Damage Waiver: ***** Accepted PAE 9.95 Accepted SLI ***** Accepted Extended Roadside **** 8.99/DY 53.94/WK I did not agree to most of these charges, and there was no clear explanation provided at the time of booking. This is absolutely unacceptable for a 2.5-day economy rental. I feel like Budget is taking advantage of its customers with hidden fees and unreasonable charges.I request a full refund for these unjustified charges and will never use Budget Rent A Car again. Renters beware!

BBB Review #*****
Budget Case: 68633856 
 
Dear ******* *********,
 
Budget values the relationship that we have with our travelers and always strives to do the right thing. We are sorry that the charges displayed on your finalized rental billing differed from what you were expecting.
 
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located. At your convenience, please reach out to us directly at *********************************************************************** and provide us the following information below, so we can investigate this matter further.
 
Reservation Number;
Rental Agreement Number;
Renter's Name (as indicated in the reservation or rental agreement);
Renter's Profile Number;
Renter's Driver's License Number;
********************** Location;
Exact Date/Year of Rental;
 
We await your reply and look forward to assisting you in the future. 

Sincerely,
 
Avis Budget Group
Customer Advocacy Response Coordinator

On 9-28-24, I went into Budget to pick up a rental that I had prepaid in full for. on 8-20-24. Upon arrival, I was informed the reserved vehicle was not available on the lot. The representative cancelled the reservation instead of modifying it. I was charged a 2nd time for the rental. It took 5 business days to receive the refund for the initial charge. I returned the vehicle after the week long rental, on time and with a full tank of gas. The same representative offered to print a receipt and I accepted. I was charged for the vehicle a 3rd time. I called the Budget customer service number and was told he would send a case to have it refunded and should take 5-7 days. I requested to escalate my call, i was placed on hold for 30 minutes and then hung up on. I have rented vehicles multiple times from this location in the past 10 years without issues. There is no way to contact the location directly.

BBB Review #*****
Case: 68305133
 
Dear ******* *********,
 
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
 
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located. At your convenience, please reach out to us directly at *********************************************************************** and provide us the following information below, so we can investigate this matter further.
 
Reservation Number;
Rental Agreement Number;
Renter's Name;
Renter's Profile Number;
Renter's Driver's License Number;
********************** Location;
Exact Date/Year of Rental;
 
We await your reply and look forward to assisting you in the future. 

Sincerely,
 
Avis Budget Group
Customer Advocacy Response Coordinator

I don't want to give Budget ANY stars! Budget Rental is the worst company to work with. I reserved a truck 4 weeks before my move from ******** to *******, and when I went to pick up the truck, I was told there wasn't a truck available. Are you kidding me?! I spoke to customer service and got no where. They couldn't care less. Someone should have reached out and let me know as soon as they knew they couldn't deliver a truck to the pick up location. There wasn't a truck within 50 miles of me! Thank goodness UHaul came thru in a pinch. I had people waiting to help me pack the truck and this put me way behind schedule that day. This was a horrible experience and I've told everyone I know to NEVER use Budget.

BBB Review#:34816

Dear ******* *****, 

In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.

Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.

Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;

Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 

Sincerely,

Avis Budget Group
Customer Advocacy Response Coordinator 

We confirmed a rental online and had a confirmation number. When we arrived to pick up the truck, the business said we didn't have a reservation, no confirmation, and they had no truck for us. I had hired movers at home who were waiting for us and had no truck. The agent told me to call customer service if I had a problem with our reservation.Never again. I'm contemplating a civil suit.

BBB Review#:34684
Case: 67783976

Dear Mr./**************, 

In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.

Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.

Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;

Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 

Sincerely,

Avis Budget Group
Customer Advocacy Response Coordinator

If I could give ZERO stars I would have. Don't ever use this company for your move!We reserved a moving truck 3 weeks in advance through the website. Received our confirmation that our truck and hand trucks were available and we assumed all is well.We called to confirm our truck 3 days in advanced and was then told that the location we chose didn't have the truck we reserved for THAT location. We requested a manager and was told there was none. After being on the phone for 1 hour and 23 mins with a *** they finally informed us that they resolved our issue and the truck would be available at THE location we reserved it ******** forward, to our moving day, we are driving to pick up the truck and get a call from a Budget *** named Hope (at ** ****** location) that tells us they don't have the truck we reserved or ANY trucks for the day. We were obviously bothered and inconvenienced and asked what location can we pick up the truck we reserved. To which, Hope said she had no idea because their systems don't allow to check for truck availability. <----- HOW?We ask for a manager, to which Hope said, was not there and would not be there for the weekend. She said she was the only staff there and could do NOTHING to help us. We are told ******* is the Manager but that he won't be in until *********, here we are on the DAY of our move, 30 mins before our pick up time with NO moving truck, NO care from Budget, NO help from Budget, NO ONE to talk and NO ONE than can find us a moving truck.Thank God for Uhaul! We called them and got a truck reserved over the phone and are in route to pick it up.WE WILL NEVER USE BUDGET FOR MOVING AGAIN!!! THEY ARE THE WORST COMPANY AND HAVE THE WORST CUSTOMER SERVICE WE HAVE EVER EXPERIENCED.

BBB Review#:34579

Dear Mr./************, 

In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.

Budget Truck values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.

Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;

Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 

Sincerely,

Avis Budget Group
Customer Advocacy Response Coordinator 

Budget van rented was a complete junk van. Dents on all sides of van. Panels ripped off the side. Rear view mirror fell off. Low tire pressure on two tires. No Budget written on truck. Van out of line pulling to the right.! Drove in fear of breaking down for duration of trip.

BBB Review #*****
 
Dear Mr./****************,
 
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
 
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located. At your convenience, please reach out to us directly at *********************************************************************** and provide us the following information below, so we can investigate this matter further.
 
Reservation Number;
Rental Agreement Number;
Renter's Name;
Renter's Profile Number;
Renter's Driver's License Number;
********************** Location;
Exact Date/Year of Rental;
 
We await your reply and look forward to assisting you in the future. 
 
Sincerely,
 
Avis Budget Group
Customer Advocacy Response Coordinator

If I could leave a review with "no stars", this would be it...I had a reservation for a 16' Budget Truck for Monday 26 Aug at 8:30 AM (Conf #: 1808####****), I showed up at the agreed time and when I am there I am told: sorry, we don't have the truck, there simply isn't one available, having a confirmation # meant nothing! The guy at the front desk called someone named ******* from "inventory" to check on availability, she just tells him there is one in ************* ( I live roughly 80 miles away from there, about 1:40 hr driving distance with a car). Oh, and they will not reimburse the "per mile" rate charged for those extra 160 miles round trip of course!Immediately after I had the interaction with the front desk I called Budget Truck rental 800 number and I got someone from *********** (**** or something like that), the person literally laughs at my dilemma and cares less about the situation. On top of it all, he/she asks me if I take the offer in ************* or wish to cancel as otherwise (READ this) I will be charged for not picking up the truck! Seriously? They "break a promise" and on top of it all want to charge the individual for their failure? Shame on them! They should not even consider a charge, after all they FAILED to deliver! There is no decency to any business model acting like this, no ethic! Needless to say, I did cancel it. Although I know the reservation has a statement that "their confirmation is not a guarantee of availability but of pricing", I did not get a courtesy call or email before I went to the location, wasting my time, gas to get there, and potentially day at work and some crucial plans for a move, they are an inconsiderate business! Fortunately, U-Haul saved our plans and the situation did not deteriorate further, only the unplanned delay!I wrote to the customer service and CC some of the executive team on 29 Aug '24, we'll see if they correct any of the many unethical and shameful practices.

BBB Review #*****
 
Dear Mr./************,
 
Thank you for taking time to contact us regarding your experience with Budget. We value the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. 

Reports such as yours are most appreciated since they help us target and correct areas of service which might be improved. Please be assured that your experience was not typical of Budget's usual high standards, and that the responsible manager has been contacted to prevent any recurrence.
 
Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.

Sincerely,
 
Avis Budget Group
Customer Advocacy Response Coordinator

Used a toll pass transponder to pay for tolls on my 17 hour move. They charged me a $17 convenience fee and $3 in tolls. I sent them proof of double charging and they told me they would knock $3 off. Poor business practice ***

BBB Review #*****
 
Dear Mr./**************,
 
Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for any inconvenience this has caused and will be more than happy to assist you by reviewing this matter.

We understand you stated that you used your own toll transponder during this rental and were double billed. Please understand Budget does not bill you for the toll charges directly. As stated in the terms and conditions of your Budget rental jacket in the section for Rental Charges, by signing the rental agreement, you do allow Budget to submit your own billing information for toll charges. 

Since you used your own transponder for all your tolls, in order to consider any type of refund of the toll charges, please send the following documentation to ************************** at  *********************************** .
 
- Customer's first and last name
- Customer phone number
- Customer email address
- The ********************** Agreement number associated with the toll charges in question
- Toll payment receipts
- Transponder statements
 
Once you provide your documentation to ************************** at  ***********************************, your toll activity will be reviewed. Please allow up to 72 hours for a reply.
 
Sincerely,
 
Avis Budget Group
Customer Advocacy Response Coordinator